Eudata 2010

1. COMPANY PROFILE
EUDATA

2. LUXHORA NETWORK
GHIRBE
ABOUT 100
PROFESSIONALS
HQ IN MILAN, ROME, BARI
Unified
Communication CRM applications Business Intelligence
R&D

3. Eudata is specialized in product and solutions for Contact Center and Unified Communication oriented to Top
Customers
We think that in enterprise projects rarely the “out of the box” products cover customer needs, so one of our
distinguish mark is the capability to suite the solution on customers business requirements
Leader in Unified
Communication and Contact
Center Solutions

4. COMPANY PROFILE
VISION
Simplify your collaboration models working more closery
to your colleague, your customers… Your business
STRATEGY
The development of collaboration solutions that enable its
customers to communicate easily and efficiently, saving costs
and simplifying the users in their work.
EXECUTION
• Contact Center
• Collaboration
• Web 2.0 Application
• Mobile Apps

5. _
CONTACT CENTER
COLLABORATIONMOBILE
SERVICES PRODUCTS
SERVICES PRODUCTS
TRAVEL CYBORG
SERVICES
IMPLEMENTATION
OF COLLABORATION
SYSTEMS
PRODUCTS
WCS FOR
COLLABORATION
WEB REPORTING UCCX
SMART CONFIGURATOR
WCS FOR CONTACT CENTER
SMART AGENT
AVAYA
GENESYS
CISCO ENTERPRISE
CISCO EXPRESS
DEVELOPMENT
OF APPLICATIONS
FOR ANDROID
AND
APPLE

6. UC & CONTACT CENTER 360°
COMPETENCE ON VENDOR SOLUTIOS
Work Force
Management
PBX
VoIP
IVR - AVP
IC
TTS – ASR
Same Time
Versions 5, 6.x, 7.x
Brio – Hyperion
GPlus
Genesys Voice Portal (GVP)
SIP Server
Open Media
CUCM - CUCME
IPCC Express
IPCC Enterprise
ICM
Outbound Option
IP IVR
Cisco Voice Portal (CVP)
CEM / EIM
Gatekeeper
Networking (Router Series)
Networking (Catalyst Switch)
Voice Gateway (IOS Voice)
WebEx
CUVA
OCS
CRM Integrations
Siebel
ARS Remedy
Contact PRO
Vision Desk

7. SERVICES
Projects
Tenders responses – Advising – Technical analysis – Deploy – Customization – Project
Management
Support
Using a team of Consultants we maintain customer system. Every activity is traced
using a trouble ticket system that permits the tracking of SLAs. Customers can
contact the support system via e-mail or via phone
Maintenance
Typically this is an on site service. Our technicians manage the customer contact
center platform during business hours guaranteeing real time participation and
developing small evolution of the system (reporting, routing, configuration, ..)
System Customization
Starting from a particular business requirement we suite the out of the box product
to the customer needs, or we create applications for particular requirements

8. MAIN ACTIVITIES
Our solutions can be
applied TO several
markets
We have the capability to
suit the solutions to the
market, creating services
that are oriented to the
business model

9. WCS are the Eudata Unified communication solutions based on flash technology
 IM
 Voice
 Video
 Presence
Simple Cobrowsing
Document Pushing
Proactive Web
WEB CONTACT SYSTEMS
REAL TIME SERVICES FOR WEB
PORTALS
Integration
UC Tools
Kiosk
Virtual assistant
Webex
Semantic
More info: www.eudata.biz/wcs

10. Reference
Via Melchiorre Gioia 55/C
20124 Milano
tel.: 02 45495098
fax : 02 45495099
General information
info@eudata.biz
Communication
sandro.parisi@eudata.biz