Technosoft (SEA) Pte Ltd provides next-generation, integrated Automotive Industry Solutions to help our customers develop 360-degree view of their business.

1. Technosoft
Dealer Management System
(DMS)
eugene.zozulya@technosoft.com.sg

2. After
Before
During
Service &
Customer
Care
Marketing
Sales

3. 1
2
3
4
Understand the
current journey
Design aligned
destination
Build your
optimal path
Harness the
power of
Dynamics
Before
During
After

4. Source: R. L. Polk & Co.

5. Customer
Lifecycle
Ability to consolidate Customer Touch Points
into a single 360 customer lifecycle view
Vehicle
Lifecycle
Ability to track Vehicle Information and
History into a single 360 vehicle lifecycle
view
On-Brand
Experience
Ability to deliver Consistent & Personalized
On Brand Customer Experience across the
entire dealerships

6. Web-based
Architecture Access Anywhere,
Any Device
Simplicity in
Design - User
Friendly
Based on
Dynamics CRM –
Customer Centric
Multi-Language &
Localization –
Suitable for Global
Roll-Out
Multi-Tenant –
Flexible
Deployment
Flexible
Architecture Customizable

8. Campaign
Detail
Profile
Detail
Vehicles
Sales
Quotes
Incidents
Parts
Purchases
Sales
Orders
Delivery
Orders
Warranty
Invoices
Work
Orders
360 Customer Touch Points
available in One View

9. OEM Specific Extension
External Systems
Used Car
Service
Parts
SFA
Insurance
Technosoft DMS
Enterprise BUS, Web Service
OEM Internal System
(Parts Catalog, Warranty Claims, etc.)
New Car
C
O
R
E
XRM Framework
Dynamics CRM
Dynamics AX
Data management / Information management / Reporting
Application Platform / Infrastructure
Includes
Regional
Specific

10. New Car
TECHNOSOFT DMS v3.0
Module Components
Stock
Management
Transfer
Management
Sales Order
Service
Used Car
Purchase
Management
Stock
Management
Reservation
Management
Quotation
Purchase
Management
Service
Monitoring
Outsource
Order Mgmt
Quotation
Claim
Management
Service
Package
Sales Order
Extended
Warranty
Document
Registration
Registration
Accident
Repair Mgmt
Service
History
Allocation
Registration
PDI
Delivery
Management
Invoicing &
Payment
Delivery
Management
Invoicing &
Payment
Invoicing &
Payment
Work Order
Management
Parts
Insurance
Mkt, SFA
Parts Stock
Control
Potential
Customer
Enhanced
Customer
Lifecycle
Parts
Replenishment
Compulsory
Insurance
Enhanced
Vehicle
Lifecycle
Parts Purchase
Management
Compulsory
Insurance
Settlement
Enhanced
Campaign
Management
Parts Retail
Management
Insurance
Application
Enhanced
Opportunity
Management
Invoice &
Payment
Insurance
Contract
Activity
Planning,
Scheduling
Invoice &
Payment
Business
Operation

11. Cross Browser &
Cross Platform
Mobile Platform

12. TS DMS v.Next &
Dynamics CRM v.Next
TS DMS 2.1 &
Dynamics CRM
Polaris (Q4 2012)
TS DMS 2.0 &
Dynamics CRM
2011 (2011)
TS DMS 1.0 &
Dynamics CRM
4.0 (2009)
• Cross browser
support v1
• New User
Experience
TS DMS 3.0 &
Dynamics CRM Orion
(Q1 2014)
• Enhanced modules:
Marketing & SFA,
New Car, Service
• New modules: Used
Car, Insurance
• Cross browser
support v2
• Process oriented
user experience
• Japan Localization
• Customer Portal
• Analytics
• Continued R&D in
new features
• Enhanced Mobility
Support
• Enhanced Reports
and Analytics
• DMS process
oriented user
experience
enhancements
• Additional country
localizations

13. Comprehensive DMS Functions
Scalable Architecture
Integrated DMS-CRM
capabilities
Rich Functions for
Mature & Emerging
Market
Flexible OEM/Dealer
organization structure
Customer 360 Lifecycle
Country Specific
Localization/Regulation
Centralized & Web-Based
Vehicle 360 Lifecycle
Cross Platform & Cross Browser
On-Brand Experience
Customizable

17. “With Technosoft Dealer Management System powered by Microsoft Dynamics, we can now obtain daily
productivity reporting from our remote branches located at customers’ mining sites. This has greatly
enhanced our business insights, while increasing our control and management across the end-to-end
vehicle sales and service process.”
Jonathan Prasetya, Director, PT ALUN

18. Technosoft (SEA) Pte Ltd
http://technosoft.com.sg