Eva Horvath Meszarosne has over 15 years of experience in customer service roles including as a transaction specialist, bank customer service representative, and housekeeping supervisor. She is looking for a new position where she can utilize her strong communication skills and experience providing excellent customer service. Her background includes resolving customer issues, processing transactions, and managing customer relationships.

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CV EVA HORVATH MESZAROSNE 00353877429789……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………
Looking forward to a position where I could use my customer service experience.
PERSONAL EXPERIENCE
. Transaction Specialist ARVATO FINANCIAL SOLUTIONS, GLOBAL F&A
May 2015 – July 2015 (3 months)Sandyford
 Providing excellent technical support to customers while maintaining a high level of
customer care and keeping the customer informed about progress of case resolution.
 Maintain clear, concise and friendly communication with customers and other internal
teams at all times.
 Assist with detection of possible Problems.
 Case logging and prioritization, analysis and troubleshooting of issues, following pre-
established policies and procedures including documentation of troubleshooting steps.
 Respond to e-mail inquiries from internal and external customers.
 Responsible for maintaining service levels with customer activities based on issue
priority.
 Proactively follow-up with customers and other support teams to ensure cases are
resolved within SLA.
 Processing, validating and auditing cases on the high level.
 Providing cross training for different teams.
 Testing programs
 Monitoring and Reporting of SLA
 Managing the queue
 Advance knowledge of programs like Emsl ,Msl ,Eloas, Moet,Explore ms.
 Carry out Credits, credits approval and Re bill.
 These queries are communicated via email or phone.
Housekeeping, Supervisor LOUIS FITZGERALD HOTEL DUBLIN
15.03.2010 – 10.10.2011
Housekeeping Supervisor OCEANTREE LTD, FITZWILLIAM, 5 STAR HOTEL DUBLIN
01.11.2008- 01.03.2010
 Resolving any guest problems or complaints when possible and ensuring management
are kept informed.
 Ensuring the upkeep of vacant rooms in the system.
 Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public
areas to the highest standards.
 Replenishing brochures and paper goods throughout the bedrooms/hotel.
Bank Customer Service Representative INTER EUROPA BANK KAPOSVÁR
01.05.2005- 01.09.2008
 Handle transactions and answer customer queries.

2.  Understand customer needs and offer the best solution based on proper company
policies.
 Effectively communicate ideas, suggestions and answers.
 Refer customers to people who specialize with the type of problem or query they
present.
 Complete complex money-relatedtransactions.
 Offer upgrades and new banking services or products.
 Provide superior customer service in a professional and friendly manner.
 Maintain a high level of knowledge about the Bank’s products and services, and ensure
customers are provided with accurate information.
 Assist customers with self-service banking.
 Attend to customers in an orderly manner to ensure a positive customer experience.
 Provide superior customer service in a professional and friendly manner.
Regional Marketing Manager UNILEVER HUNGARY KFT KAPOSVÁR
01.05.1996- 01.08.1999
 To manage the product data capture / Purchase order entry for the department in
conjunction with the Buyer.
 To ensure that initial purchases and allocations are correct, and to ensure accuracy and
maintenance to achieve the budgeted sales, margin and stock objectives.
 Maintain the system in respect of cost price, selling price and currency changes.
 Manage and resolve cost price discrepancies for the department.
 Manage the warehouse “sin bin” to resolution in conjunction with the department buyer.
 Coordinate the supply chain from vendor to warehouse and into store.
 Approve supplier returns where appropriate.
 To help determine the replenishment parameters for supplier to warehouse/store and in
conjunction with sales floor display stocks and review with the Buyer.
 To set up promotions in conjunction with the Buyer, Retail Operations & Marketing
teams.
 Develop close relationships with the Retail Operations, Logistics & Finance teams
 To adhere to all operational procedures and ensure consistency of execution across all
departments.
SKILLS and ABILITIES
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* Good attention to details * Multi-task ability
* Interpersonal, problem solver * Competent in Microsoft PC App’s
* Can work as a team & independently * Dynamic & Enthusiastic
* Precise and on time to work * I have a positive attitude
* Able to work under pressure * Customer focused
PROFESSIONAL DEVELOPMENTNN
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3. Deansrath Community College – FETAC Level 5 – Word processing 2013-2014
University of Kaposvár - BA Communications 2005-2008
University of Kaposvár - Teacher 1994-1997
Kinizsi Pál High School Leaving Certificate 1990-1994
PERSONAL NN
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Driving Licence: Full B Category
Email: rglady22@gmail.com
Phone:00353877429789
Languages:
 Hungarian – Mother Tongue
 English – Expert
 Russian - Basic
 *References available on request.