Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix™ provides an objective, data-driven comparative assessment of third-party outsourcing service providers specific to a market segment (function, process, industry vertical). Buyers of global services rely on Everest Group PEAK Matrix to gain segment specific insights to identify and evaluate service providers based on in-depth assessment of delivery capabilities and success in the market place. The PEAK Matrix is supplemented with service provider specific details to provide up-to-date information and intelligence and enable assessment of relative strengths and key gaps of each provider.

1. GLOBAL PREVIEW
EGR-2012-11-MM-0741
P E R F O R M A N C E
E X P E R I E N C E
A B I L I T Y
K N O W L E D G E
2 0 1 2 G L O B A L P R E V I E W
Application Outsourcing in Banking, Financial Services, and
Insurance (BFSI): Banking AO Service Providers’ Assessment
Analyst Panel
Jimit Arora
Rajat Juneja
Kiranjeet Kaur

2. Proprietary & Confidential. © 2012, Everest Global, Inc. 2
2012 Global Preview
Everest Group PEAK Matrix for Banking AO
Everest Group also identified four service providers as the “2012 Banking AO Market Star Performers”
– HCL Technologies, L&T Infotech, Polaris, and TCS. This was based on the relative year-over-year
movement of different service providers on the PEAK Matrix.
Methodology
The PEAK Matrix is a framework to assess the relative market success and overall capability of service
providers. Service providers are positioned on the PEAK Matrix based on evaluation across two key
dimensions
 Market success measured by the number, scale, and growth of large Banking AO contracts
 Delivery capability measured by scale of operations, scope, enabling domain investments, and
delivery footprint
Announcing the 2012 Banking AO Market Leaders
Accenture, Cognizant, IBM, Infosys, and TCS are the current Leaders
on Everest Group’s PEAK Matrix for banking AO based on their
market successes and overall Banking AO delivery capabilities.
The 2012 PEAK Matrix for Banking AO is based on 400+ large multi-
year Banking AO contracts signed by 20+ service providers.
Leader
Major Contender
Emerging Player
Star Performer
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for large Banking AO relationships
High
Low
75th percentile
Low High
Emerging Players
Leaders
IBM GS
Accenture
Cognizant
Infosys
Polaris
CGI
CSC
MphasiS
iGate
Dell Services
L&T Infotech
Syntel
Mahindra Satyam
Mindtree
Softtek
EPAM
Luxoft
Unisys
Hexaware
ITC Infotech
25
th
percentile
Delivery capability
(Scale, scope, domain investments, and delivery footprint)
Major Contenders
Market
success
(Transaction
activity)
25th percentile
75
th
percentile
Wipro
TCS
HPES
HCL Capgemini

3. Proprietary & Confidential. © 2012, Everest Global, Inc. 3
2012 Global Preview
Banking AO Service Provider Assessment (page 1 of 2)
Service provider
Delivery capability
Market
success
Scale Scope
Domain
investments
Delivery
footprint
Leaders
Accenture
Cognizant
IBM GS
Infosys
TCS
Major contenders
Capgemini
CGI
CSC
Dell Services
HCL Tech.
HPES
iGate
L&T Infotech
MphasiS
Polaris
Syntel
Wipro
High Medium-high Low
Medium

4. Proprietary & Confidential. © 2012, Everest Global, Inc. 4
High Medium-high Low
Medium
Banking AO service provider landscape continues to witness
changes as several providers have strengthened their capabilities
for the domain. Leaders’ dominance has been more pronounced
in the last 12 months; at the same time, select Tier-II players who
have focused on niche areas (such as specific micro-verticals,
and AO services) have done well.
– Jimit Arora, Vice President
”
“
Service provider
Delivery capability
Market
success
Scale Scope
Domain
investments
Delivery
footprint
Emerging Players
EPAM
Hexaware
ITC Infotech
Luxoft
Mahindra Satyam
Mindtree
Softtek
Unisys
2012 Global Preview
Banking AO Service Provider Assessment (page 2 of 2)

5. Proprietary & Confidential. © 2012, Everest Global, Inc. 5
The report, Application Outsourcing (AO) in Banking: PEAK Provider Landscape -
Evolution at Play, 20+ Banking AO service providers are categorized into Leaders, Major
Contenders, and Emerging Players. In addition, the report identifies 2012 Banking AO Star
Performers. The 80-page report is available for purchase:
research.everestgrp.com/Product/11775.
Additional Information
Publications
 IT Application Outsourcing (AO) in
Banking - Trends and Future
Outlook
 Application Outsourcing (AO) in
Capital Markets - PEAK into the
Evolving Service Provider
Landscape
 Application Outsourcing in
Insurance - PEAK into the Evolving
Service Provider Landscape
Custom services
 Service provider capability
assessments and benchmarking
 Service provider tracking
 Competitive intelligence
 Account intelligence
Our global services research offerings
Other BFSI offerings
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
Market Vista
Global services tracking across functions, sourcing models, locations,
and service providers – industry tracking reports also available
Custom research capabilities
 Benchmarking | Pricing, delivery model, skill portfolio
 Peer analysis | Scope, sourcing models, locations
 Locations | Cost, skills, sustainability, portfolio
 Tracking services | Service providers, locations, risk
 Other | Market intelligence, service provider capabilities, technologies
Healthcare
Information
technology
Finance &
accounting
Procurement
Banking, financial
services, insurance
Global sourcing
Cloud Vista
Human resources
Recruitment
process
Transaction
Intelligence
PricePoint
Service provider
Intelligence
More details on the full report
For more information about Everest Group, please contact:
+1-214-451-3000 | info@everestgrp.com
Banking AO market share by service provider segment
77%
68% 66%
Active ACV Total TCV Number of contracts
Leaders
Major Contenders
Emerging Players
100% = Increase from last year
No/minimal change
from last year
Decrease from last year
Service provider capability assessment dashboard
Service provider Scale Scope Domain investments Delivery footprint
Service provider category 1
Service provider 1
Service provider 2
Service provider 3
Service provider 4
Service provider 5
Offshore majors category 2
Service provider 6
Service provider 7
Service provider 8
Service provider 9
Service provider 10
Service provider 11
Service provider 12
Banking AO scale by provider segment
Banking AO revenues
US$ million
Emerging
Players
Major Contenders
Leaders Emerging
Players
Major Contenders
Leaders
Banking AO FTEs
Number of FTEs