Smart City Process Support and Applications as a Service – from the Future Internet Margarete Donovang-Kuhlisch, European Government Industry Technical Leader, PS CTO Team,

1. Smart City Process Support and Applications as a Service – from the Future Internet Margarete Donovang-Kuhlisch , European Government Industry Technical Leader, PS CTO Team, [email_address]

3. December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet Dr. Joao Schwarz da Silva, DG InfSo: Future Internet – Europe in Action

5. December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet A SMARTER PLANET Innovation Vision at a Glance Instrumented Interconnected Intelligent People Companies, Institutions, Industries Man-made Systems e.g. Cities Nature’s Systems e.g. Water Because it can. Because it must. Because we want it. Governments, Municipalities,

7. Smart City Services‘ and Capabilities‘ Landscape December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet Governments and cities turn smart by becoming network-enabled, effect-oriented and context- and history-aware.

8. Officials, Civil Servants, Citizens, Enterprises and Visitors: Life Event Support; Service-Focused Operation December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet Buyer/Supplier e - Notice e - Sourcing Archiving e - Tender e - Order e - Invoice Contract End B2B, B2C Catalogue Identity , Signature , Attestation Infrastructure Support Support Tax and Fees e - Award e - Contract e - Payment Citizen / Person Childhood Birth Mobility Education Profession Family Retirement Death Health Insurance Schools and Universities Care Support Support Tax and Fees Re - Creation Citizen / Person Childhood Birth Mobility Education Profession Family Retirement Death Health Insurance Schools and Universities Care Support Support Tax and Fees Re - Creation Business Foundation Location Search Mobility Operation ( Premises ) Extension ( Premises ) Sanitization Relocation Abandonment Trade, Facilities , Environment , Resources HR Research and Development Qualification Support Support Tax and Fees Identify Context & Semantics, Bundle Information and Transactions! Topic for Smart Cities, LivingLabs and FI Research

10. The PSC as an intelligent, interactive Portal to support Intent December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet In a case study, an ontology and formal lexical grammar for the support of “move of residence of a family” was developed and implemented.

13. An Infrastructure Perspective for the Future Internet (Cloud) December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet HPC, Mainframes, Servers Storage Networking Physical Hardware Virtualization Virtual Storage Virtual Application Server Virtual Application Server Virtual Application Server Virtual Networks Virtual Servers Workloads Innovation Enablement Software Development Virtual Classroom Web 2.0 Data Intensive Processing Scalable Transaction Processing Request Driven Provisioning Monitoring SLA Capacity Planning Dynamic Scheduling

14. Services Quality – on all Levels of the Future Internet December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet Many Opportunities exist for Accelerated Improvement in the IT Service System. A Network of Metrics determines overall Service Quality IT Delivery Learning Systems D. Solution Design C. Farm the Base: Request Service, Provision Availibility E. Customer Boundage: Establish a Service Experience Brand F. Client Value: Impact Client Business Key Metrics: Response Time, Cycle Time Key Metrics: Service Availability, Efficiency, Performance, # Defects Control Systems Key Metrics: Customer Satisfaction, Loyalty, Reference-Ability Key Metrics: market share, growth and profitability B. Preventing Repeated Incidents A. Enabling the Circle of Delivery Quality Service Consumers Service Negotiators Requests Solutions Front – Back Interplay Front Stage Delivery Back Stage Key Metrics: Cost Accuracy, Plan Risk, Asset Reuse

15. European Platform for Intelligent Cities – Smart City Pilot December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet w/ IBM Govt. Industry Framework

16. The Argument December 16th, 2010 Future Internet Assembly | Smart City Process Support and Applications as a Service - from the Future Internet Stimulus Investments and Experimentation for an agile Digital Society and Economy in the twenty-first Century must leverage the Elements of modern Infrastructure. Converging the digital, physical, natural and human Infrastructures will help to achieve smart Information Discovery and Decision Making in any smart City . An integrated Network and virtualized Computing Power Infrastructure is the essential Foundation of any such globally-integrated Ecosystem and will become the Future Internet for Smart Cities serving Citizens & Businesses.

17. Smart City Process Support and Applications as a Service – from the Future Internet Margarete Donovang-Kuhlisch , European Government Industry Technical Leader, PS CTO Team, [email_address]