Factors affecting safety culture amongst employees in fast food restaurant

1. FOSTERING SAFETY CULTURE IN MALAYSIA
Dato’ Ir Dr Johari bin Basri
Director General
Department of Occupational Safety and Health,
Ministry of Human Resources

2. The OSH Journey…
2005 - 2011 - 2016 -
2010 2015 2020
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3. Justification…
The explosion
killed 11 workers
and injured 16
others; another 99
people survived
without serious
physical injury.
Deepwater Horizon drilling rig explosion
April 20, 2010
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4. Justification…
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5. Accident and fatality rate
- Where it happened
Number of accident reported according to time of accident,
Jan-May, 2010-2011
14,190
Jan-Mei, 2010 8,935 Bekerja
451 Perjalanan
Penyakit khidmat
13,705
Jan-Mei, 2011 9,922
597
Source: SOCSO

6. Accident and fatality rate
- Workplace
Number of work related accidents reported according to age group, Jan-May 2010-2011
Source: SOCSO

7. Accident and fatality rate
- Commuting
Number of commuting accident reported according to age group, Jan-May 2010-2011
Source: SOCSO

8. What is Safety Culture?
Measures and practices
undertaken to prevent
and minimise the risk of Safety
loss of life, injury and
damage to property and Safety Culture
environment
A set of deep seated
values, attitudes, percepti
ons and practices that
guides the safety and
health behaviour of the
Way of life; the management and staff of
an organisation
customs, beliefs and
attitudes that people in
a particular group or
Culture
organisation share

9. Safety Culture Maturity Model
Develop
Engage all staff : Consistency & fight
co-operation & complacency. GENERATIVE
commitment OSH is how we do
business round here
Realise importance PROACTIVE
of frontline staff we work on the
& development of personal problems that we
still find
responsibility CALCULATIVE
we have systems in
Management place to manage all
Commitment hazards
REACTIVE
Safety is important,
we do a lot every time
we have an accident
PATHOLOGICAL
who cares as long
as we’re not caught
Increasing
Trust / Accountability
Increasingly
informed

10. Safety
Culture
DOSH
2016-2020 Preventive Safety Culture
• OSH awareness • National Framework on OSH
(customers, stakeholders, employ
• Implement OSH Preventative Program
ers, employees) • Strategic Alliance
• Enhancing leadership • Focused group
• Tripartite collaboration • R&D
• OSH MS
DOSH
2011-2015 Self Regulation
•Increase tripartite collaboration •Enhancing Leadership
•National Framework on OSH •R&D
•Preventive Culture •OSH MS in Focused sectors
•Strategic Alliance
•Focused sectoral Safety Culture
+
DOSH
OSH Ownership Decent Work
2005 - 2010
•OSH Practitioners & services •R & D
•Strategic Alliance •Enhancing Leadership Implementation mechanism :
‘OSH Ownership’
•Focus - Agri, SME, BC •Regulate OSH MS Standard setting
Enforcement
Promotion
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11. Aim and Objective:
To build a safe , healthy and productive pool of
human capital by creating, cultivating and
sustaining a safe and healthy work culture in all
organizations throughout Malaysia
“Now, we are in action mode, whereby we must identify the kinds of actions and methods we should
adopt or do. I want this mentality to be translated into seriousness and commitment on out part in order
to realize the people’s needs and bring about a major transformation to our country.” …
Prime Minister 04/09/2009 NST

12. OSH MP 15 Strategies
Strategy 1:
Fostering and Enhancing Government Leadership and Practices
Government promotes a high level of workplace health and safety
performance, and has excellent health and safety practices in its own
workplaces (13 PROGRAMS)
Strategic 2:
Preventive Work place Safety Cultures
Reducing Work-related fatality and injury rate down by 20% and 30% in 2015.
(6 PROGRAMS)
Strategic 3:
Industry Leadership and Community Engagement
Industries lead improvements in workplace health and safety practices, and
there is strong support for workplace health and safety in the wider
community. (7 PROGRAMS)
Strategic 4:
Develop strong partnerships locally and internationally
Internally there will be strong correlation between/amongst OSH practitioners
and the Government. Externally, more bilateral agreements on OSH will be
implemented. (3 PROGRAMS)

13. Government’s Approach
Strengthen legal
framework
Promotion and
facilitation of OSH
A Standard
Setting
Awareness and
Safety Culture
Multi-agencies Strategic
co-operation E B enforcement
National
OSH
Strategy
Enforcement
Increase OSH D C Generation and
practitioners dissemination of
local examples

14. Approach:
Standard Setting & Enforcement
Factories & Petroleum
Machinery Act (Safety
Measure) 1984
Act 1967 (Act 302)
(Act 139)
Industry Codes Of
Practices, Guidelines, Administrative
Orders
Provisions for securing the safety, health
and welfare of workers including others persons at work

15. Approach:
Promotion
Engage stakeholders
Educate and raise awareness
Recognise and reward good practices

16. Engage Stakeholders -
Linkages Between Workplace and Tripartite Group
Ministry of Health
National Council for OSH
OSH Administration & Enforcement Accidents / injury/ poisoning &
- Department of Occupational Safety and Health (DOSH) diseases
Regulations Inspections
Enforcement Monitoring
Directions Information
ICOP,Guidelines Audit
13 DOSH State Offices
Compliance Inspection and Advice
Research and Advisory Support
- National Institute of OSH (NIOSH)
Training Monitoring
Information Research
Ministry of Human Resources
- Universities GOOD OSH SYSTEM AND
RECORDS IMPLEMENTATION
- OSH Manual
Social Partners - Audit Records
MEF CICM MSOSH - Safety Plan
MTUC MBAM MASHO - Compliance Records
CIDB FMM MOSHPA - Monitoring Record
SOEM MIHA - etc.
Workers Social Security (Compensation) Administration
- Social Security Organisation (SOCSO)
Administers workers social security protection for workers Occupational Safety Health
against the contingencies of employment injury including Services
commuting accidents, occupational diseases, invalidity and - OSH Laboratories
death. - In-plant
- Group Services - Private OSH 16

17. Educate and Raise Awareness
OSH Activities & Programs

18. Recognise and Reward Good Practices
Appreciation & Award

19. Approach:
Facilitation
Capacity building
Compliance support
Safety culture establishment

20. Capacity Building
Training Program

21. Compliance Support for SMEs
Quick Wins Big Wins Transformation
“OSH improvement as an integral “To sustain SMEs as a main driven
“To assist SMEs industries
parts of the organization’s value economic growth through self-
become more safer, productive &
system” regulation approached”
competitive”
Threshold
- Develop competent
OSH skills & expertise
- Introduce new
- OSH Ownership
initiatives
- Compliance support to
- Self Regulation
OSH legislation - Safety as a part
-PPE Subvention - Compliance of OSH of business
- OSH Consultation best practices - Established pro-
pro-
- Audit - Incentive & recognition active policy,
- Inspection scheme for good OSH continual
- Low cost improvement performers
improvement &
- Disseminate OSH info. - Industry-led OSH
- Nation Wide outreach program
prevention
Registration - Estimate & reflect the concept
real costs of accident - Safety Culture
and promotes a
business case for good
OSH management
- Research on SMEs
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22. Compliance Support Activities for SMEs
• Increase Productivity
DOOR NATIONAL
EMPLOYERS • Competitive edge
TO
• Improve company
• Secured
DOOR National
image
• Reduce attrition of Economic
worker Interest
• Reduce
dependence
• Reduce accident
PROMOTIONAL
EMPLOYEES • Reduce diseases on foreign
SERVICES workers
• Better working
condition • Decent work
SOCIAL • Improve morale of / wages
PARTNERS, workers • Spearheading
UMBRELLA
NGOs, Economic
• Active advocate of Growth
TRADE OSH
• Sustain
REGISTRATION ASSOCIATION, • Increase number of
OSH practitioners employability
EXERCISE
SAFETY • Inculcating
• Less compensation
PROFESSINAL • Industrial Harmony OSH Culture

23. The linkages of Safety Culture to Economic
Transformation Programme (ETP)
Competetive
Private Sector
as Engine of
Growth
Productivity &
Gov. as an Innovation
Effective through K-
Facilitator Economy
High Income
High Income
Advanced
Advanced
Economy
Economy Creative &
Innovative Human
Quality of Life of Capital with 21st.
an Advanced Century Skill
Nation
Inclusiveness in
Bridging
Development
Gap
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24. The linkages -
How OSH MP15 contributes to ETP
Strong Partnership Locally & Internationally
1. Promoting Private Investment
Government Leadership & Partners
Industry Leadership & Community
Preventive Workplace Culuture
2. Growing Human Capital
Engagement
3. Improving Business Environment
4. Investing In Infrastructure
ETP ENABLER OSH MP ST1 ST2 ST3 ST4

25. The linkages -
How OSH MP15 contributes to ETP
ST1 Fostering and Enhancing Government
1. Promoting Private Investment Leadership and Practice
• partnership with private sector to
ensure delivery (C0-created-ETP &
2. Growing Human Capital OSH MP)
• Improving business environment
- deregulating the efficiency of government
- improving the efficiency of government
3. Improving Business Environment operation (Task force on EPPs)
• Facilitating the growth of the sector
through enabling action that support the
4. Investing In Infrastructure EPPs and the business opportunities
- Reducing compliance costs through
compliance support
ETP ENABLER OSH MP 15

26. The linkages -
How OSH MP15 contributes to ETP
ST2 Preventive Workplace Culture
1. Promoting Private Investment
• Strengthen the capacity of government
to influence OSH outcomes
• Sustainability of growth
2. Growing Human Capital - growing human capital
- building domestic capabilities
(quantity & quality of OSH
Practitioners)
3. Improving Business Environment • Integrity of OSH system
• Facilitate OSH training, research and
information services
4. Investing In Infrastructure
ETP ENABLER OSH MP 15

27. The linkages -
How OSH MP15 contributes to ETP
ST3 Industry Leadership & Community
1. Promoting Private Investment Engagement
• Building strong capabilities to better
manage OSH
• Industry-led OSH outreach programmes
2. Growing Human Capital by related associations
• Driving improvement through large
organisations (GLCs, MNCs) on vendor,
3. Improving Business Environment sub-cons, supplier
• Establish the practice of including OSH
performance in contracts (supplier &
sub-contractors
4. Investing In Infrastructure
ETP ENABLER OSH MP 15

28. The linkages -
How OSH MP15 contributes to ETP
ST4 Strong Partnership Locally
1. Promoting Private Investment & Internationally
• Strong correlation between/ amongst
OSH practitioners & the government
• Facilitating the growth of the sectors
2. Growing Human Capital through enabling actions that support
the EPPs.
- EASE of DOING BUSSINESS
3. Improving Business Environment • Regional collaborations e.g. ASEAN-
OSHNet, OIC- OSHNet, APOSHO
• ILO, EU, JICA and WHO
4. Investing In Infrastructure
ETP ENABLER OSH MP 15

29. Strategic Map : OSH MP - 15 Towards Safe, Healthy &
MP-
Productive Workforce
1 Malaysia, People First, Performance Now
Community
“Enhance Self-Regulation”
Value
Better quality of Safety, Health &
Safety Culture
life Welfare
(Deliverable)
Stakeholder
Safer and Fair Quality OSH
Capable & Injury Decent Work
Systems, Practices
Value
Workplaces Free Agenda
Promote excellence in & Processes
Workforce
OSH management Reduced Reduced
practices occupational accident Direct and Indirect Financial
& diseases rate Allocation
OSH costs
Business Operational Financial
125.369 61 millions 67.5 47 millions
millions Value for money
millions Financial monitoring 300.869
OBB Financial/Budget Mgmt System
millions
Towards Self-Regulation
Excellence
Initiative 1 : Improve
Initiative 2 : Initiative 3 : Initiative 4 :
Infra-
Infra-Structure
Compliance Implementation of Enhancing OSH Management
A) Forensic Lab
Support for SME OSH MP15 System in Private/Public Sector
B) DOSH Facilities
C) ICT Facilities
Org. Capabilities &
Value Innovation
Develop competent Adequately OSH Assess OSH
Effective OSH tools
OSH skills & Resources & information systems performance
expertise Create greater
Communicate OSH
knowledge & Effective OSH
awareness of good responsibilities &
communications
OSH practice accountabilities
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30. Conclusion
OSH
Performance
(OBB)
Stakeholders,
•reduced by 20% NGO and
Fatality rate (15.9 to 12.7 per Industries
100,000 workers)
Preventive Safety
Culture
•down by 30% (6.0
Accident rate to 4.2 per 1,000
workers)

31. People learn from their mistakes
People avoid making the same kind of mistakes
by sharing the lessons learned
When mistakes occur people take responsibility
for them
Website/Portal : www.dosh.gov.my
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Email : jkkp@mohr.gov.my