10 Rules Of Customer Feedback

10 Rules of Customer Feedback Felena Hanson Perspective Marketing

What if you had the power to know what your customers want?

Why Bother? ,[object Object],What are you afraid of? Keep your hands up if you’ve been asked your opinion by any vendor in the last month 3 months year When was the last time you asked for your clients’ opinion?

Why Bother? For every person who complains, there are 26 who do not !

10 Rules of Customer Feedback ,[object Object],WE ASK THEM! +++

Rule #1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rule #2 ,[object Object],[object Object],How many raised their hand when asked if you like to be asked your opinion?

Rule #3 ,[object Object],[object Object],[object Object],[object Object],- Highlights in MC - Use to motivate staff

Rule #4 ,[object Object],[object Object],Throw a customer appreciation party! ,[object Object],[object Object]

Rule #5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The sooner the better!

Apply Your Knowledge! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Rule #6 ,[object Object],[object Object],[object Object]

Rule #7 ,[object Object],[object Object],John Fluevog Jones Soda

Rule #8 ,[object Object],[object Object],[object Object],[object Object],[object Object],False listening

Rule #9 ,[object Object],[object Object],[object Object],[object Object],WD-40’s Learning Moments

Rule #10 ,[object Object],What good is knowing what’s on your customers’ mind if you don’t act on it!!!

Questions to Ask ,[object Object],[object Object],[object Object]

Apply Your Knowledge! ,[object Object],Develop 5-10 questions for your business - Use the examples on the following two pages

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sample Questions: Spa Excellent 4 Good 3 Fair 2 Poor 1

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],COMMENTS/SUGESSTIONS Sample Questions: Spa Strongly Agree 5 Agree 4 Neutral 3 Disagree 2 Strongly Disagree 1

I want your feedback! Email: [email_address] Phone: 619-889-7852

Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

10 Rules Of Customer Feedback

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