1. Felicia Wynn
470-259-4024
Felicia.awynn@gmail.com
To obtain a position in a professional environment where my superior skills and
education coupled with my strong work ethic will increase office efficiency client
satisfaction & generate a greater profit for my employer.
Skills
Records/Database Administration, Spreadsheet Reporting, Insurance Verification, Scheduling, Front-Desk Reception,
Executive Support, Claims Processing, CMS1500, ICD-9/CPT/HCPCS, Collections, Microsoft Suite 2016 (Outlook,
Office, Excel, Publisher, Power point), Windows XP and 7, ability to type a minimum of 55 words per minute, Avaya
phone systems, ticketing tools, HIPAA training, Citrix, OneEms, SAP, WABS Tool/ Solaar, Interation Client, Touch
Point, Strata system, v-lookups, Maximo 7.6, Item master, CM Work Order
Professional Work Experience
Lancesoft, Inc (GE POWER)
Data Entry/Billing Coordinator Specialist November 2015-Present
• Billing
• Data entry for tool loss of all tools returned
• Inventory/Sorting, filing/Auditing files quarterly
• Developing Price lists using v-lookups
• Working with multiple systems creating new projects for billing purposes
• Updating information and creating new spread sheets for billing
• Trainer in Maximo Systems
3i People (Cox Media Center)
Traffic Specialist 1 September 2014-April 2015
• Prepare and process daily contracts and confirmation forms and schedule change forms; prepare client
schedules; organize and maintain traffic working files.
• Preparation and creation of the daily program logs and traffics the spots for each of the system's channels that
carry advertising; debriefs daily logs (post and compute), log adjustments, make goods, exceptions, catalog lists and log
verifications. Creates the daily event list download by the playback operators. Is responsible for formatting of the
network skeletons.
• Proficient with Traffic and Billing Software, conduct programming and software updates. Responsible for
software maintenance, ensuring T&B is running correctly, and working with software vendor to find improvements and
solve problems.
Adecco (Philips Health Care) December 2013- July 2014
Customer Service Support 3
• First point of contact for the customers, focused on delivering world class customer service frontline support to
Clinics, Hospitals and medical facilities.
• Provides a high level of customer service via telephone to internal and external customers
• Seeks to improve customer satisfaction
• Provides clarification of customer requests and/ or problems
• Timely escalation of customer satisfaction and product issues as required
• Understands the relationship between individual performance and customer expectations/SLAs

2. Education
Medical Insurance Billing &Coding Diploma Everest College Norcross, GA
Criminal Justice Program Jackson Community College Adrian, MI
High School Diploma Adrian High School Adrian, MI