This document provides information about Relativity Services Support offered by Felix Key. Felix Key was founded in 2011 and is based in Bangalore, India. They provide high quality and cost-effective legal process outsourcing services. Their offerings include Managed Document Review and Relativity Managed Services. For Managed Document Review, they have a team of litigation specialists who can review documents for relevance, privilege, and other issues. For Relativity Managed Services, they provide overnight support and project management for Relativity cases on an 18/7 basis to assist clients.

1. RELATIVITY SERVICES SUPPORT

2. ABOUT US:
Founded in 2011, with the sole intention of offering high quality and cost-effective legal process
outsourcing services. Based in Bangalore, India litigation support provider. We’ve built a solid business on
three core principles:
• Uncompromising quality
• World-class personal service
• A steadfast commitment to doing the job right — whatever it takes
We do all work in-house, and our production facilities run three shifts, around the clock. To make sure
everything is done right the first time, we build quality into every step of the process. And then—just to
be on the safe side—we ensure 100% accuracy with a thorough final inspection.
Because our mission is to build customer relationships based on mutual respect and trust—not just
transactions—we expect a lot from all of our people. Our customer service and production professionals
have to master not only the technical aspects of the job; they also have to understand your working
environment, and be responsive to the unique pressures of the legal industry.

3. Felix Key Advantages
 Quick Scalability
 ISO 27001Security Standards
 Best Practices in Remote Data Processing
 Cost Savings of 50%
 100% Customer satisfaction on delivery
 RCA certified team leads

4. Our Offerings…
Managed Document Review
Relativity Managed Services

5. Managed Document Review
We have a team of litigation specialists, who are ready to review documents in line with
the client's objectives and the need for quality and cost efficiency. Our specialists excel in
compiling responsive documents, create document summaries and logs, perform 1st level
and 2nd level reviews, and conduct reviews for relevance, privilege and confidentiality,
redaction and substantive analysis
Highlights of the Felix Document Review process include:
 Experience in reviewing more than 4 million documents for Relevance, Privilege,
Confidentiality and case specific issues
 24-hour, 7 days a week review capability for time sensitive and urgent projects
 Free pilot project assessment

6. Managed Document Review
 Proven and optimized workflow patterns ensuring efficient and accurate service
 Direct project management and tracking between client and assignment project
manager on real time basis
 100% QC Coverage on all privileged and confidential documents and those identified
for redaction
 Second-level QA analysis on responsive documents to ensure compliance with client's
project requirements
 Available rolling production of flagged documents

7. Managed Document Review
First and Second Level reviews
Relevance
Attorney-Client and/or Attorney Work-Product
Preparation of Privilege Logs
Privacy and Confidentiality Screening
Redaction
Substantive Analysis
"Hot" Issues
Fact and issue Identification
Depositions Preparation
Document Production
Review for:
Our Goal of every document reviews to (i) Provide the client with the highest accuracy rates;
(ii) Ensure compliance with applicable State and Federal Rules of Civil Procedure and case-
specific Discovery Orders; and (iii) Where necessary, provide defensibility for purpose of
FRCP Rule 30(b)(6) depositions. Troubleshooting Analytics Indexes

8. Relativity Managed Services
Looking for overnight Relativity Helpdesk or Project Management coverage?
Felix experienced support team is available on 18/7 basis to monitor your Relativity
Helpdesk email account and respond on your behalf! Our Project Management
team is available to handle complex issues keeping your review moving forward
around the clock.
Felix can guide your Relativity cases seamlessly and cost effectively during typical
overnight hours in the US. Our flexible competitive pricing and 18/7 availability give
our clients a competitive edge in servicing their high value clients.

9. Relativity Managed Services
 Trained and dedicated project managers.
 Email support with an option to white label. Forward support requests from your Helpdesk
email account to Relativitysupport@felixls.com mailbox which is tracked on a 18x7x365 basis.
 Monitor your helpdesk email account during support hours. Responses sent from your
helpdesk email ID using webmail access.
 Ticketing system to track and close every call/ Support request logged by your client.
 Provide your client immediate answers or escalate high level queries to your
PM/kCura Relativity Support/kCura Help Desk as necessary.
 Assumption of open tickets from your support team at the end of their coverage period.
 Daily and weekly reporting of open support tickets.
 Flexible options to subscribe: Monthly blocks of 25/50/100 hours or a dedicated full-time
employee.
 Option to choose specific blocks of time whenever your client needs the most support.

10. Relativity Managed Services
Relativity® Services covered:
 Batching
 Persistent highlighting
 Coding
 Searching
 Reporting
 Redactions
 Tagging
 User Credentials
 Performing mass operations
 Creating and modifying layouts
 Exporting and Importing Data
 Database Migrations
 Index Builds (Analytics, DtSearch, Structured
Analytics)
 Native Imaging
 Binders
 Environment Installation/Upgrades

11. THANK YOU FOR YOUR TIME