Philips Global Resilience Platform: Breaking down silo approach of departments by collaborating in multidomain platform making our company more resilient

1. Philips Global Resilience
Platform
Breaking down silo approach of
departments by collaborating in multi
domain platform making our company
more resilient

2. In 2017 we set the following problem statement:
How to increase operational business resilience to lower the business risks by, amongst others,
having real time insights on any effects within our supply chain?
To drive innovation in the company’s resiliency, Philips is undergoing a global transformation
to bring the right information to the teams who need it across different domains and
functions. Our innovative integrated approach turns real time data into information,
information into insight and insight into business decisions in time of peace or crisis.
Moving towards the highest level of Business Resilience maturity, this cross-functional
collaboration enables proactive risk mitigation and reduction of impact on Philips employees,
businesses and its’ customers.
Different risk categories are managed in Philips by teams in multiple departments, focusing on own Centers of Expertise. Key is how
the several teams, working on their part of the company’s resiliency, could work together by breaking down the silos between
departments to contribute to Philips’ mission of making the world healthier and more sustainable through innovation with the goal
of improving the lives of 3 billion people a year by 2030.
What to solve?

3. Our Journey started in 2017
Where the central Business Continuity Management (BCM) team and Insurance & Risk Management (IRM) team realized that they had
similar data needs and risks identified by one department were of interest to the other. Soon other departments joined the platform
such as Crisis Management, Group Security and Supplier Risk Management to further enhance the collaboration, share, enrich and
leverage on data, and increase our operational business resiliency. The BCM team selected the Fusion Framework Solution in 2017 to
provide a user friendly and intuitive tool to our local organizations in all businesses and markets to manage their business continuity.
At the same time, the solution is fed by
multiple other systems to standardize and
provide up to date information managed by
different functions such as from Insurance,
Real Estate and Procurement.
The Philips Global Resilience Platform
(hereafter PGRP) was born. The visual in
figure 1 demonstrates the journey of the
PGRP where the business continuity
management system (BCMS) is being
integrated with the other initiatives by
‘Connecting the Dots’.
Figure 1. Philips Business Continuity development of the Fusion Framework Solution into the
Philips Global Resilience Platform by ‘Connecting the Dots’

4. The Philips Global Resilience Platform (PGRP)
The PGRP allows the various “risk” teams to benefit from the same data feeds and share information contributing to a more resilient
company. Linking data in the PGRP to live feeds and communication tools such as Everbridge (Employee Notification System) makes
this platform stand out compared to other initiatives.
Currently the following teams collaborate in the framework:
• Business Continuity Management (Operations domain)
• Insurance & Risk Management (Finance domain)
• Supplier Risk Management (Procurement domain)
• Crisis Management (Security domain)
• Physical Security (Security domain)
And more on the way to join in 2020, for example:
• Real Estate, with Building Risks Assessments
• Health & Safety, with Emergency Response plans
• IT Continuity Management, with real-time overview of
Datacenters and related IT Services/Applications
and is not limited.
Figure 2. Detailed overview of activities within the PGRP and
connected with other solutions

5. Sharing data, optimizing results! (1/2)
Sharing real-time data in one platform allows us to
connect information such as interdependency data and
value@risk of our suppliers to our products and sites,
components to final products, and/or services is one of
the key successes of the collaboration the Philips
operational business resilience facilitates, as expressed
in figure 3.
Site related data is readily available for the risk
engineers of insurers who do their risk survey
visit/assessment reporting directly in the Philips Global
Resilience Platform providing an optimized workflow
for all involved saving time and using up to date
information. The insurance risk survey reports provide
excellent site information now feeding information to
other departments such as BCM and Security.
Figure 3. Screenshot from PGRP platform, showing
relationship mapping

6. Sharing data, optimizing results! (2/2)
Local Philips organizations log their incidents in the
PGRP with live action trackers, combined with actual
threats. Real-time events will be send to the
organizations in range, and they will take risk mitigation
measures for the upcoming event. The Early Warning
Management System was born, and is combined with
an Employee Notification System and fully integrated
with the global Crisis Management process.
So, the event information is used in the Crisis
management process to manage the crisis and report
detailed information, to enable better informed
decision-making to shorten time and manage Philips
reputation, save lives, and reduce impact! Figure 4 is an
example of a cyclone.Figure 4. Screenshot from PGRP platform, showing live
events and examples of crisis notifications of local teams.
Key is to collect and get more real-time data of an entity to enable and create a (risk) profile of such an entity and share this
information real-time. Focus is to have control, insights and risk profiles (including accumulation risks) of our own operations,
processes, systems and key/critical suppliers directly available in time of a disruptive event to enable informed decision-making
(improvement).

7. Results
Using the integrated approach and platform (PGRP) has led to the following tangible and real-time results:
• Detailed insights in key products, and services (location, threats, risks, value, dependent resources);
• Reduced overall risk level (from Philips Group perspective);
• 7 (internal and external) stakeholders connected to the PGRP;
• Certified BCMS against the International ISO 22301 standard, including five entities (manufacturing sites);
• Full integrated Resilience platform; from Excels, Word, and SharePoint to central repository;
• Advanced integrated Early Warning Management System combined with operationalized Mass Notification System
supported by ISOS is an integral part of the Global Travel insurance program.

8. The Initiators/Founders Team
Rob van den Eijnden
Global Business Continuity & Resilience Leader
Rob is the Global Business Continuity & Resilience
Leader at Royal Philips and responsible for
managing the Business Continuity process across
the organization. Rob has been actively involved in
business continuity for nearly twenty years at
several multinationals during his consultant and
auditor career. Awarded with the European
Continuity and Resilience professional (private
sector) 2017 by the Business Continuity Institute
(BCI), and received Fusion Team Pace Setter Award
in 2019. Member of NARIM.
Pim Moerman
Director Insurance & Risk Engineering
Pim is part of the Royal Philips Insurance & Risk
Management Department and responsible to
manage various global insurance lines such as PDBI
and cyber. In addition, he is leading the global risk
engineering program, member of the Group Crisis
Operations team and focal point for supplier risks.
Pim started his career as salvaged consultant and
joined Philips as a dedicated risk engineer before
entering his current role. Member of NARIM.
The Collaboration Team
• Rob van den Eijnden, Business Continuity & Resilience (Operations domain)
• Pim Moerman, Insurance & Risk Management (Finance domain)
• Beata Wandachowicz-Krason, Supplier Risk Management (Procurement domain)
• Jeroen Schutz, Crisis Management (Security domain)
• Machiel toe Water, Physical Security (Security domain)
Other Collaboration stakeholders
• Real Estate (Finance domain)
• Procurement Engineering (Procurement domain)
• Forwarding & Distribution (Operations domain)
• Risk Engineers (Global Insurers)
• Fusion Risk Management (Extern)
• Everbridge & ISOS (Extern)