Fernando Duarte

San Francisco Bay Area United States

Senior Manager, Global Support at Zuora

Technology / Software / Internet

Diligent, highly effective Support Professional with track record of building high performing teams and proven success in Helpdesk and Support restructuring. Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts. Inspired leader dedicated to excellent customer service known for energizing employees and staff. Superior communication skills, easily interacts with clients, executives, customers, vendors, and staff. Recognized for IT customer service improvement, dramatically reducing support call wait times, and implementing rational technical solutions in the Operations Service areas. Fluent in Spanish. • Strategic Project Vision •