*astTECS call center solution is based on open source technology and has all the features associated with high end and high cost proprietary call center solutions. *astTECS call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center. It is scalable, end-to-end solution to monitor and manage all processes - inbound, outbound or blended solution.It enhance efficiency, boost productivity and gain real-time insights of agents performance. Multi dialling mode - progressive, predictive, preview and ACD.

1. *astTECS
Call Centre Solution.
Version 2.0
*astTECS

2. OUTLINE.
Call centre without dialer.
Call center with *astTECS dialer.
Connectivity diagram.
Features of Call center dialer.
Screen Shots
Agent page.
Voice recordings.
Real time monitoring.
Reports.
Dashboard.
Major customers
About *astTECS
*astTECS

3. Manual Calls using
standard office
telephones.
No filtration of
disconnected, not
reachable, no answer.
waste of time & Productivity. Customer details
captured on individual
excel sheets.
No proper follow ups
call backs. Opportunities
lost.
No supervisor tools
for monitoring and
reporting.
Manual report leads
to unnoticed errors.
No Voice Recording for
quality training
No tool to monitor
agent activity.
No scrubbing of DNC
numbers..
Call center without dialer
*astTECS

4. Traditional telephones
replaced by a robust call
center technology.
Automatic & predictive
dialing ensures complete
utilisation and
increased productivity.
Data captured and
history maintained of
customer calls
Coding of each call to
provide accurate MIS
data
Call back any unanswered
/ missed instantly
Never miss an opportunity
Record all calls of
received / made for
quality monitor.
Skill based routing
Personalised touch to
customers speaking
different languages.
Monitor the volume of
serviced / missed calls.
Call center with *astTECS dialer
*astTECS

5. Connects all
the trunks for
dialling and
agents can use
PC’s and
IP PHONES.
*astTECS Dialer Architecture
*astTECS

6. Complete
redundant
setup and also
available with
geographical
redundancy.
*astTECS Dialer Architecture 2
*astTECS

7. Solutions available for.
01 Outbound dialer.
Inbound dialer.
02
Domestic dialer.
International dialer.
03
Blended call Center.
Voice Blasting.
*astTECS

8. OUTBOUND FEATURES
Predictive dialing
Progressive dialing
Manual dialing
Voice Blasting
Filter-Based calling
Lead management
Answering Machine
Detection( AMD )
Call Recording
Call back scheduling &
Reminders
INBOUND FEATURES
ACD ( Automatic Call distribution)
Multi-level IVR ( Interactive Voice
Response )
Skill-Based Routing
Automatic Script Fill-up
Real-Time Metrics
Call Monitoring
Call Recording
Customized Call Queues
Historical Reporting
*astTECS

9. 01 ROI Less then One
month
02 Increased Efficiency
& Improved
Productivity
03 Complete Utilization
of the Shift
04 Time saving and cost
efficient
Comparison between Manual / Progressive and Predictive Dialing.
*astTECS

10. GENERAL FEATURES
Call Transfer &
Conferencing
WEB Form
On-demand Recording
Blended Call Handling
Run Multiple Campaign
Call Barge-in
Call Listening
Recycling of leads
Customer Info capturing
Multiple DID Configuring
Call Queue and parking
*astTECS

11. Special Features**
CRM INTEGRATION
Click to Call (outbound)
Call Pop-Up
Call details report
posting.
CRM Contact based -
recording retrieval
Bulk Dialing
Ticket Generation Based
on call / SMS
*astTECS ** T&C Apply

12. Social Media Integration
E-commerce Integration
Missed Call Integration
Just dial Integration
*astTECS
Special Features**

13. E-mail Integration
SMS-Integration
IVR-Payment Gateway Integration
Sticky Agent
*astTECS
Special Features**

14. Special Features
Mobile App for
Monitoring
Agent Login
Ready Agents
Paused Agents
Agents in Call
Calls in queue
Real Time Report
Barge-in and Listening
Inbound and Outbound
report
Graph Report
*ast Monitor Features
*astTECS

15. WhatsApp Integration
Thank you note for Each call
Callback schedule and
reminder
Missed call marketing
Voicemail on WhatsApp
Appointment fixing
Feedback and surveys
Alarm notification
*astTECS
Special Features**

16. *ast VoIP Minutes for
International Dilaing
save 91% on
international phone bills
Widest coverage, A – Z
minutes & DID's
Scalable and flexible as
per business requirement
Compatible with legacy
Dialer and IP PBX
24/7 technical support
*astTECS
Special Features**

17. Screen shots of application
Agent screen.
*astTECS

18. Screen shots of application
Agent screen with Internal Chat and External chat option.
*astTECS

19. Server utilization Statastics
*astTECS

20. Call details report.
Agent Performence report
ATT- Avarge Talk Time
Call disposition Report
Trunk utilization Statistics
ACW After call Work
Agent Login Logout Report
Dropped calls report.
Inbound IVR report
Inbound service level report
Pause code break up
Abandoned calls Status
AHT- Avarge Handling Time
*astTECS

21. Voice recording login page
*astTECS

22. Voice logger main
screen
*astTECS

23. *astTECS
Lagging Etiquettes
Gap recoginition
Badword Spotting
Process inconsistency
*astTECS AI.
Artificial Intelligence.
Special Features**

24. Admin real time screen
*astTECS

25. Complete report Screen
*astTECS

26. Manager real time Screen
*astTECS

27. Manager real time Screen
*astTECS

28. Manager real time Screen
*astTECS

29. Supports.
Soft Phones.
IP
Phones
PC's,
Laptop
*astTECS

30. Customized Screen and Reports.
*astTECS
01
Fields
Drop down
Script
Action
Customized Screen -
02 Column
Aggregate
Ringes
Customized report -

31. Customized Screen Sample
01
02
*astTECS

32. PRI Card's PRI Gateway and SBC
1 Port
2 Port
4 Port
1 Port PRI Gateway
2 Port PRI Gateway
60 and 120 Channel SBC
Supporting Products.
*astTECS

33. Solutions Ready Bundles .
C5 Up to 5 Agents and 5
Simultaneous calls
C10 Up to 10 Agents and 10
Simultaneous calls
C30 Up to 30 Agents and 30
Simultaneous calls
C60 Up to 60 Agents and 60
Simultaneous calls
C100
Up to 100 Agents and 100
Simultaneous calls
*astTECS

34. Technical Support.
2. Work closely to deliver quality and efficient support.
1. We constantly strives to give business value and ROI to customers.
3. Flexible and cost effective support packages.
4. 99% remotely supportable hence maximum up-time.
*astTECS

35. ourselves and lose ourselves
at the same time.
Thomas Merton
*astTECS

36. Awards.
*astTECS

37. Accreditation .
*astTECS

38. TALK TO US
*astTECS Communications
Pvt Ltd.
#35, Krishna Reddy Layout.
Domlur, Bangalore-560071
+91-80-66406640
www.asttecs.com
sales@asttecs.com
*astTECS