REX THEXTON, MANAGING DIRECTOR, GLOBAL DIGITAL IDENTITY PRACTICE LEAD, ACCENTURE Find out what the major dynamics and differences between these two identity use cases are, what’s really important to each, what’s really not! We’ll also cover what are the implications of design decisions (i.e. social authN, identity analytics) and if a customer can really use a single IAM platform to enable both use cases. Throughout the discussion, we’ll highlight what are the noteworthy benefits for ForgeRock Partners, ForgeRock Customers and ForgeRock Customers’ Customers.

1. Tale of Two Views: B2C & B2E
May 2015

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The New Normal…

3. Time to business value
• Quick win integrations
• Consistent user experience
• Licensing
• Operations
• Continuous improvement
Business Value of Identity
Trends change over time, but seek the same outcomes
Systems
integration plan
to deployment
shrinkage
Business
process change
required for IAM
program success
Mind-shift for both
business and IT in terms
of consumption and
commercials
2010 2015
$3m
$15m
Market Trends
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Gotchas
• Governance, program management
• Change management, training
3-year relative investment

4. Punching Above Your Weight
Shift in level of security sophistication deployable in short timeframe
(1) Single Sign On
(2) Advanced Authentication
(3) Mobile Integration
Clients across industry are seeking
more outputs from the investments
being made
2FA for B2C Portals – used to take a year
for the first factor; now both are deployed
in a matter of weeks
$
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Market Trends

5. Not Burger King™ Identity
An experience in not necessarily having it your way
Standard IAM services
• Short sprint, quick wins,
later integration to rest
of enterprise
• OOB and app networks
are critical
• Industry
differentiation,
social & mobile
experience
integration
• Mobile update
model
#1 – API exposure
• Single, easy to use
• Common set
• Developer’s dream
Existing on premise or SaaS
integration opportunity (∞)
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B2E B2C
Market Trends

6. Drive Identity Insights
Security innovation
must keep pace with
technology
innovation to protect
and enable the
business
Security Results Business Results
SOC Optimization
Security Insights to
Action
Consumer / Citizen
Experience
Business Insights
Security Analytics
B2E B2C
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Market Trends
$

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Successful organizations are able to tie
identity to their business strategy, so
they can better articulate impact.
Many Boards now identify identity management threats
as a top risk to the business
Perceived
Risk
Actual Risk
Specific
Regulatory Risk
Compliance Risk
Cyber Risk
Implicitly
Accepted Risk
B2E
•Orphaned accounts
•Privileged users
•Unmanaged
service accounts
•Entitlement creep
•Toxic pairs
B2C
•Scammers
•Phishing
•Bots
•Identity theft
•Rogue apps
•Fraud
Compliance-led security programs miss
the challenge of managing cyber risk
A Tangled Web
Market Trends

8. Reputational Risk
Risk management functions are
struggling to meet organizational
expectations and fulfil their required
role for managing reputational risk.
(Source 2013 Global Risk Management
Research Study)
“critical” or “important”
“to a great extent”
No mans land
96%
68%
28%
Managing reputation
Reputational risk management remains a
top priority for executives. Respondents in
the Chartis & Accenture research study (The
Evolution of Risk Technology) cite social
media as the No. 1 potential source of risks
and a key enabler of reputational risk
management.
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Market Trends

9. B2E + B2C Convergence
Customer is king, when the customer is the Employee or the Consumer
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Employee Consumer
Primacy of the Customer
Business
Consumer
IT Business
Employee
Market Trends

10. Thank You!
Rex Thexton
Managing Director, Accenture
Global IAM Practice Lead
rexall.e.thexton@accenture.com
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