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Francisco Casillas
Mobile +52333 9524133
fm-cc@hotmail.com
Villas Aztlan # 1200 9 Villas del Ixtepete
Zapopan, Jalisco, Mexico
P R O F E S S I O N A L R E S U M E
Extensive experience in warehouse management, inventory control, production, foreign trade,
customer service, personnel management, coordination of transportation and supply chain to
achieve the delivery of material on a timely manner. Negotiation with customers and suppliers to
keep improving processes, distribution and services, always seeking to get cost reductions.
Implementation and reorganization of production plants and warehouses of logistics and
production. Effective compliance with safety measures for civil protection and quality purposes in
the logistics, electronics and automotive industry mainly. Ability in the root cause analysis as a tool
in problem solving. Leadership and neurolinguistics techniques of negotiation. Knowledge of
standards of world-class companies. Proficiency in Spanish, English and French.
S K I L L S
Adobe, Excel, Power Point, Word, Paint, Movie Maker, WMS, SAP, PKMS, UNICODE. Certified by
the STPS on Techniques of operation and safety driving of forklifts.
O B J E C T I V E S
To make a long career in a successful organization where I might collaborate with responsibility,
expertise, service attitude, hard (and smart) work in order to help the business to progress, making
it even more profitable. I also would like to be key part of a professional team, developing my skills,
demonstrating my capability to learn and share, growing up inside the company due to great
performance at work.
E X P E R I E N C E
Operations Manager | Zimag Logistics GDL
August 2016 – Currently
Operations Manager for Zuko and Campari accounts. Coordinating logistical processes for various
customer products such as powder to prepare beverages, soup, gelatin, chocolate and alcoholic

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beverages. Responsible for the unloading activities coming from Plant, establishing procedures for
its adequate inspection on arrival and controls for its traceability when locating inside the
warehouse. Responsible for maintaining an adequate storage and custody of the product
developing prevention activities in the handling of the product that effectively dissuade the
personnel to commit robberies. To make optimum use of the space in the warehouse, ensuring
the correct identification of the product and locations, applying best practices and convincing the
staff to comply with them, through order and cleaning as a fundamental characteristic, seeking to
speed up the replenishment and a correct stock management that facilitates the activities of
picking implementing visual aids for an essential handling of expiration dates. In charge of
ensuring a safety environment by reducing the risks of contamination of the product through
procedures that guarantee not to affect food safety and avoid producing intoxications, not only in
consumers, but also in workers in all logistic activities. Segregation and control of non-conforming
product and waste. Responsible for the control of inventory through cyclic counts and general
inventory once a month coordinating the count and the capture, as well as the reconciliation of
differences. In charge of the customer service area attending the reverse logistics or any other
special requirement, recovery of evidences of transport and control of rejections. Management of
budget assigned to my accounts and financial controls, in addition to payment of payroll and
incidences of personnel that reports to me. Take care that the Personal Protective Equipment
required for the operation is used correctly. Responsible to ship according to the specifications of
each client guaranteeing the fulfillment of appointments to supermarkets like Walmart, Soriana,
Chedrahui, etc. on a local and national level, preventing errors in delivery and contamination or
damage during transportation, as well as compliance with C-TPAT guidelines. Implementation of
preventive and corrective measures through techniques in problem solving. Preparation and
presentation of KPIs to customers and performance reports to Management.
Logistics Project Manager | CRANE Worldwide Logistics / Universal Electronics Inc. MTY
August 2014 – January 2016
Responsible for implementing the first Manufacturing Plant and Warehouse in Mexico of UEI
(Universal Electronics Inc.), main manufacturer of remote controls in the world. Initially hired by
Crane for UEI project, thanks to its good results, the customer decided to manage directly the
operation, becoming part of UEI then. Head of Production in the assembly line for the DISH product
on a low mix - high volume scheme on a conveyor belt environment. Also responsible for Pad
Printing production for more than 500 different items in a manufacturing process of high mix - low
volume scheme, mixing colors, developing clichés, repackaging, battery / manual swap and control
of supplies. Ensuring compliance with safety requirements according to Government guidelines,
implementing the culture of protection electro static discharge (ESD) and Quality Inspection
according to standards. Production Planning, KPIs, Production Reports, Bill of Materials and
Inventory Control. Using Kanban techniques to guarantee a continuous fulfillment to production
lines and Purchasing reorder points. Implementation of Warehouse Management System UNICODE
to receive raw materials, picking to production and shipping finished products. Supervising the

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compliance of IMMEX Program. Buildup of Security Procedures, Implementation and development
of corrective actions, Training Records, Work Instructions for Warehouse: materials sorting, receipt,
shipments, cycle counts and production activities: Preparation of lines, calibration of machines,
assembly, packaging, etc. Leading the implementation of racks, layout design and material flow.
Development of physical inventories to ensure adequate supply of materials to production lines.
Establishment of effective methods of cycle counts to increase the inventory accuracy. Assigning
ownership of equipment and installations to the staff in order to keep clean and organized the
facilities. Responsible for the compliance of C-TPAT Certification by US Customs.
Supervisor | CEVA Logistics GDL
November 2010 – August 2014
Formerly Customer Service for Honda project during more than two years.Providing support in Plant
to all departments (Purchasing, Logistics, Material Service, Control of Inventory and Production).
Responsible for reporting and analyzing KPI metrics (On Time Delivery, Production Coverage, Cyclic
Counts) for Honda Management and Japanese Directors with graphics and corrective actions on a
daily, weekly and monthly basis. Liability includes also attendant to present monthly performance
results and achieved objectives to Honda Managers. In charge of receiving customer’s complaints
Trouble Reports communicate them to the team, analyze the problem together with the parties
involved and propose effective countermeasures. Able to perform 5 whys analysis to determine the
root cause of problems and educating all staff to apply this technique to solve any problem. Special
follow up to expedite shipments or any special behest of the customer. Deep knowledge on each
area of the entire 3PL operation. Achievements include becoming Supervisor of three different areas
at once: Cyclic Counts, Corporate Security and Maintenance. Successful results in mid-year and
annual inventories as well as improving the CC metric. Reliable to attend Weekly Safety Meeting of
CEVA corporate. Leading the 7 points Security inspection of trailers and containers prior to be used
in the operation in order to meet the C-TPAT requirements and to prevent possible risks or future
damages. Coaching staff in safety procedures and Hazard Communication training.
Purchasing | SIL Automotriz GDL
September 2008 – August 2010
On charge of Purchasing and logistics areas of a fast-growing auto parts trading company. Personal
achievements include the implementation of a kanban system in the warehouse to improve the
inventory control and visual management in order to avoid lack of products, likewise the
amelioration of procedures and corporate image, representing the company as exhibitor at PAACE
Automechanika convention at Mexico DF and visitor at SEMA Show in Las Vegas. Driving
negotiations with suppliers of China, Taiwan, Israel and US. Leading the lean manufacturing project
in the organization.
Export Analyst | IBM Manufacturing GDL

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March 2001 – August 2008
Responsible of the logistics process in the exports area of IBM Mexico. Performing successfully this
position during 7 years, on charge of the exports to the entire world on different periods of time,
wide experience dealing with Americans, Europeans, Latin-Americans, Africans and Asians
customers, taking care of the goods from manufacturing line, arranging ground transportation for
North America and air for the rest of the world, tracking shipments until final delivery to customers
and providing proof of delivery. In charge of the evaluation of carrier’s performance. Trusted as the
representative of the Plant attending worldwide requirements throughout daily quarter end
conferences. Expertise handling hazardous material shipments certified as Shipper of Dangerous
goods.
Transportation Coordinator | VTech Mexico GDL
March 2000 – February 2001
Liable to coordinate the ground transportation of material from Mexico to US. Accomplishing an
efficient supply of trailers, escorts and transportation equipment in general. Tracking of the freight
and providing shipping details to the customers. One of the achievements we’ve attained was to
reduce the transit time of the shipments and improved notoriously the service offered by our
location until the end of the project, when the Plant has definitely closed.
E D U C A T I O N
Universidad de Guadalajara Instituto Tecnológico de Monterrey
1995 - 1999 2009 - 2010
International Business Diploma in Strategic Sales. (P.N.L. techniques, Rapport,
Reading body language, Closing sales)
L A N G U A G E S
English 95%, French 90%, Spanish Native Language