Enviar búsqueda
Cargar
France rediscover informix support
•
0 recomendaciones
•
326 vistas
F
FranckThomas
Seguir
Denunciar
Compartir
Denunciar
Compartir
1 de 20
Descargar ahora
Descargar para leer sin conexión
Recomendados
1vc.tv approach for securuty vertical
1vc.tv approach for securuty vertical
VMukti Solutions Pvt. Ltd.
IBM zEC12 zAware and Flash Express
IBM zEC12 zAware and Flash Express
Mike Smith
10 fn s13
10 fn s13
Scott Foster
Mitel BPC
Mitel BPC
ddebbrown
Ugif 12 2011-discover informix keynote 2012
Ugif 12 2011-discover informix keynote 2012
UGIF
Ucc by hp
Ucc by hp
tamar1981
Data center 2.0: Cloud computing - opportunities or threats to HK IT by Mr. ...
Data center 2.0: Cloud computing - opportunities or threats to HK IT by Mr. ...
HKISPA
Mdm solutions comparison
Mdm solutions comparison
Jonathan Raspaud
Recomendados
1vc.tv approach for securuty vertical
1vc.tv approach for securuty vertical
VMukti Solutions Pvt. Ltd.
IBM zEC12 zAware and Flash Express
IBM zEC12 zAware and Flash Express
Mike Smith
10 fn s13
10 fn s13
Scott Foster
Mitel BPC
Mitel BPC
ddebbrown
Ugif 12 2011-discover informix keynote 2012
Ugif 12 2011-discover informix keynote 2012
UGIF
Ucc by hp
Ucc by hp
tamar1981
Data center 2.0: Cloud computing - opportunities or threats to HK IT by Mr. ...
Data center 2.0: Cloud computing - opportunities or threats to HK IT by Mr. ...
HKISPA
Mdm solutions comparison
Mdm solutions comparison
Jonathan Raspaud
IBM Mobile Strategy
IBM Mobile Strategy
IBM Software India
An Introduction to Active Communications Server
An Introduction to Active Communications Server
WESTCON EMEA
PCTY 2012, Tivoli Endpoint Manager v. Martin Vittrup
PCTY 2012, Tivoli Endpoint Manager v. Martin Vittrup
IBM Danmark
Video. The new dialtone for business communications
Video. The new dialtone for business communications
schinarro
Ergo Virtual Client Services Brochure 2011
Ergo Virtual Client Services Brochure 2011
NiamhLordan
IBM Mobile Strategy - Mobile World Congress 2012
IBM Mobile Strategy - Mobile World Congress 2012
Robert Sutor
We4IT LCTY 2013 - Infra-Man - Deep Dive into IBM Sametime - Advanced Video Te...
We4IT LCTY 2013 - Infra-Man - Deep Dive into IBM Sametime - Advanced Video Te...
We4IT Group
Summerschool unified communications
Summerschool unified communications
e-office bv
Not A Ceos Toy Anymore Orion Mcu Video Conferencing By Rudy Shainer
Not A Ceos Toy Anymore Orion Mcu Video Conferencing By Rudy Shainer
Rudy Shainer
Microsoft India - Unified Communications Exchange Server 2010 Competitive Adv...
Microsoft India - Unified Communications Exchange Server 2010 Competitive Adv...
Microsoft Private Cloud
IBM Smart Business Desktop on the IBM Cloud
IBM Smart Business Desktop on the IBM Cloud
Chris Pepin
IBM - Lotusphere 2012: Messaging and Collaboration Strategy
IBM - Lotusphere 2012: Messaging and Collaboration Strategy
Ed Brill
Mobility Solution for Life Insurance Enterprises
Mobility Solution for Life Insurance Enterprises
IPath Technologies (P) Limited
Emoze For Handset Vendors
Emoze For Handset Vendors
Avi Polak
Ugif 04 2011 france iiug 4 april - paris informix at ibm update ss
Ugif 04 2011 france iiug 4 april - paris informix at ibm update ss
UGIF
IBM Sametime Unified Communications and Collaboration - italiano - 2011
IBM Sametime Unified Communications and Collaboration - italiano - 2011
John Campitelli
Comment exploiter les solutions d'intégration entre applications Cloud et "on...
Comment exploiter les solutions d'intégration entre applications Cloud et "on...
Marc Jouve
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011
CA Nimsoft
Test2
Test2
FranckThomas
Test
Test
FranckThomas
France ug 11302010
France ug 11302010
FranckThomas
Welcome to MongoDB Melbourne 2012
Welcome to MongoDB Melbourne 2012
MongoDB
Más contenido relacionado
La actualidad más candente
IBM Mobile Strategy
IBM Mobile Strategy
IBM Software India
An Introduction to Active Communications Server
An Introduction to Active Communications Server
WESTCON EMEA
PCTY 2012, Tivoli Endpoint Manager v. Martin Vittrup
PCTY 2012, Tivoli Endpoint Manager v. Martin Vittrup
IBM Danmark
Video. The new dialtone for business communications
Video. The new dialtone for business communications
schinarro
Ergo Virtual Client Services Brochure 2011
Ergo Virtual Client Services Brochure 2011
NiamhLordan
IBM Mobile Strategy - Mobile World Congress 2012
IBM Mobile Strategy - Mobile World Congress 2012
Robert Sutor
We4IT LCTY 2013 - Infra-Man - Deep Dive into IBM Sametime - Advanced Video Te...
We4IT LCTY 2013 - Infra-Man - Deep Dive into IBM Sametime - Advanced Video Te...
We4IT Group
Summerschool unified communications
Summerschool unified communications
e-office bv
Not A Ceos Toy Anymore Orion Mcu Video Conferencing By Rudy Shainer
Not A Ceos Toy Anymore Orion Mcu Video Conferencing By Rudy Shainer
Rudy Shainer
Microsoft India - Unified Communications Exchange Server 2010 Competitive Adv...
Microsoft India - Unified Communications Exchange Server 2010 Competitive Adv...
Microsoft Private Cloud
IBM Smart Business Desktop on the IBM Cloud
IBM Smart Business Desktop on the IBM Cloud
Chris Pepin
IBM - Lotusphere 2012: Messaging and Collaboration Strategy
IBM - Lotusphere 2012: Messaging and Collaboration Strategy
Ed Brill
Mobility Solution for Life Insurance Enterprises
Mobility Solution for Life Insurance Enterprises
IPath Technologies (P) Limited
Emoze For Handset Vendors
Emoze For Handset Vendors
Avi Polak
Ugif 04 2011 france iiug 4 april - paris informix at ibm update ss
Ugif 04 2011 france iiug 4 april - paris informix at ibm update ss
UGIF
IBM Sametime Unified Communications and Collaboration - italiano - 2011
IBM Sametime Unified Communications and Collaboration - italiano - 2011
John Campitelli
Comment exploiter les solutions d'intégration entre applications Cloud et "on...
Comment exploiter les solutions d'intégration entre applications Cloud et "on...
Marc Jouve
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011
CA Nimsoft
La actualidad más candente
(18)
IBM Mobile Strategy
IBM Mobile Strategy
An Introduction to Active Communications Server
An Introduction to Active Communications Server
PCTY 2012, Tivoli Endpoint Manager v. Martin Vittrup
PCTY 2012, Tivoli Endpoint Manager v. Martin Vittrup
Video. The new dialtone for business communications
Video. The new dialtone for business communications
Ergo Virtual Client Services Brochure 2011
Ergo Virtual Client Services Brochure 2011
IBM Mobile Strategy - Mobile World Congress 2012
IBM Mobile Strategy - Mobile World Congress 2012
We4IT LCTY 2013 - Infra-Man - Deep Dive into IBM Sametime - Advanced Video Te...
We4IT LCTY 2013 - Infra-Man - Deep Dive into IBM Sametime - Advanced Video Te...
Summerschool unified communications
Summerschool unified communications
Not A Ceos Toy Anymore Orion Mcu Video Conferencing By Rudy Shainer
Not A Ceos Toy Anymore Orion Mcu Video Conferencing By Rudy Shainer
Microsoft India - Unified Communications Exchange Server 2010 Competitive Adv...
Microsoft India - Unified Communications Exchange Server 2010 Competitive Adv...
IBM Smart Business Desktop on the IBM Cloud
IBM Smart Business Desktop on the IBM Cloud
IBM - Lotusphere 2012: Messaging and Collaboration Strategy
IBM - Lotusphere 2012: Messaging and Collaboration Strategy
Mobility Solution for Life Insurance Enterprises
Mobility Solution for Life Insurance Enterprises
Emoze For Handset Vendors
Emoze For Handset Vendors
Ugif 04 2011 france iiug 4 april - paris informix at ibm update ss
Ugif 04 2011 france iiug 4 april - paris informix at ibm update ss
IBM Sametime Unified Communications and Collaboration - italiano - 2011
IBM Sametime Unified Communications and Collaboration - italiano - 2011
Comment exploiter les solutions d'intégration entre applications Cloud et "on...
Comment exploiter les solutions d'intégration entre applications Cloud et "on...
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011
Nimsoft SaaS Service Desk Essentials - presented at CA World 2011
Destacado
Test2
Test2
FranckThomas
Test
Test
FranckThomas
France ug 11302010
France ug 11302010
FranckThomas
Welcome to MongoDB Melbourne 2012
Welcome to MongoDB Melbourne 2012
MongoDB
Pervasive content management
Pervasive content management
Alfresco Software
What's Next in Growth? 2016
What's Next in Growth? 2016
Andrew Chen
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
Barry Feldman
Destacado
(7)
Test2
Test2
Test
Test
France ug 11302010
France ug 11302010
Welcome to MongoDB Melbourne 2012
Welcome to MongoDB Melbourne 2012
Pervasive content management
Pervasive content management
What's Next in Growth? 2016
What's Next in Growth? 2016
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
Similar a France rediscover informix support
IBM Subscription and Support 2016
IBM Subscription and Support 2016
Virginia Fernandez
IBM Subscription and Support - English
IBM Subscription and Support - English
Francisco González Jiménez
MTS Brochure
MTS Brochure
Wendy Ashworth
IBM Sotware Subscription and Support
IBM Sotware Subscription and Support
Stefan Pasinsky
IBM Technical Support Services presentation - IBM STU 2017 Sao Paulo
IBM Technical Support Services presentation - IBM STU 2017 Sao Paulo
Marcos Dias Alves
Generic
Generic
holvick
Generic
Generic
holvick
Create Secure Site-to-Cloud VPN Connections
Create Secure Site-to-Cloud VPN Connections
OpSource
111817 Ibm Mtss Brochure Final Hr
111817 Ibm Mtss Brochure Final Hr
rjstevens
[한국IBM] Watson AI 소개 및 도입사례 (201904)
[한국IBM] Watson AI 소개 및 도입사례 (201904)
Sejeong Kim 김세정
[한국IBM] Watson API를 통한 디지털혁신 사례_201904
[한국IBM] Watson API를 통한 디지털혁신 사례_201904
Sejeong Kim 김세정
Blue Light Support Partnership Presentation
Blue Light Support Partnership Presentation
bluelightsupport
The Evolution and Future of Business Video
The Evolution and Future of Business Video
MediaPlatform
EMC forum 2014 mobility and ngdc
EMC forum 2014 mobility and ngdc
Damian Hamilton
Insights into your IT Service Management - Middle East
Insights into your IT Service Management - Middle East
Ivanti
Unikomm Presentation 2012
Unikomm Presentation 2012
usmanrosh
5 Overlooked Outsourcing Opportunities for MSPs
5 Overlooked Outsourcing Opportunities for MSPs
CA Nimsoft
Collaboration and social user experience
Collaboration and social user experience
MobileMonday Switzerland
Mitel- unique in the industry
Mitel- unique in the industry
Danielle_Morales
Sunisle Technology Solutions Sales programs version 2013
Sunisle Technology Solutions Sales programs version 2013
Steven Williams
Similar a France rediscover informix support
(20)
IBM Subscription and Support 2016
IBM Subscription and Support 2016
IBM Subscription and Support - English
IBM Subscription and Support - English
MTS Brochure
MTS Brochure
IBM Sotware Subscription and Support
IBM Sotware Subscription and Support
IBM Technical Support Services presentation - IBM STU 2017 Sao Paulo
IBM Technical Support Services presentation - IBM STU 2017 Sao Paulo
Generic
Generic
Generic
Generic
Create Secure Site-to-Cloud VPN Connections
Create Secure Site-to-Cloud VPN Connections
111817 Ibm Mtss Brochure Final Hr
111817 Ibm Mtss Brochure Final Hr
[한국IBM] Watson AI 소개 및 도입사례 (201904)
[한국IBM] Watson AI 소개 및 도입사례 (201904)
[한국IBM] Watson API를 통한 디지털혁신 사례_201904
[한국IBM] Watson API를 통한 디지털혁신 사례_201904
Blue Light Support Partnership Presentation
Blue Light Support Partnership Presentation
The Evolution and Future of Business Video
The Evolution and Future of Business Video
EMC forum 2014 mobility and ngdc
EMC forum 2014 mobility and ngdc
Insights into your IT Service Management - Middle East
Insights into your IT Service Management - Middle East
Unikomm Presentation 2012
Unikomm Presentation 2012
5 Overlooked Outsourcing Opportunities for MSPs
5 Overlooked Outsourcing Opportunities for MSPs
Collaboration and social user experience
Collaboration and social user experience
Mitel- unique in the industry
Mitel- unique in the industry
Sunisle Technology Solutions Sales programs version 2013
Sunisle Technology Solutions Sales programs version 2013
France rediscover informix support
1.
Rediscover Informix Support Ed
Raven Manager, Informix Client Support Nov 11th, 2010 © 2010 IBM Corporation
2.
Information Management Key Takeaways
Client Support Value Proposition Base Support Deliverables Delight the Install base Thoughts for the Future Always There…. © 2010 IBM Corporation
3.
Information Management Value Proposition
Our Vision: Delight our clients by delivering support superior to that of any other IT company Constant focus on client satisfaction (customer loyalty) Embody “client-centric” support, matching support solutions to customer requirements Provide true global coverage, meeting the needs of both multinationals and local clients, high availability business operates 24x7, year-round Improve cost efficiency and effectiveness for Enterprise, SMB, & Business Partners We aim to provide the best possible solution in the shortest amount of time. Always There…. © 2010 IBM Corporation
4.
Information Management Delight the
Install Base… 2010 Support Delivery & Experience Themes Invest in staff development. Educational roadmaps and career development 1 People Problem resolution excellence surrounding workflow and softskill best practices Informix business community Elevate client experience and customer loyalty Client 2 Satisfaction Craft a seamless experience amongst IBM products Integrate customer feedback into actions by improving business practices Foster direct-to-SME and drive down TTR Transform DM Support channels from support center into knowledge center Operational Improve and market the many best-of-breed support channels IBM offers 3 Excellence Rejuvenate operational Best Practices and Efficiency Invest in emerging markets via a Preserve, Extend, Leverage methodology Unleash our world class skills at improving DM products and tooling Support Drive Reliability Accessibility and Serviceability (RAS) features 4 Engineering Implement lightweight healthchecks and real-time diagnostics Tooling to identify customer trends and drive product autonomics Better business outcomes. Business Promoting seamless upgrades (Upgrade Bridge, swat team) 5 Development Improve Partner-centric programs and support AVP (formally Premium) custom offerings (block hours, assigned analysts, SME teams) www.ibm.com/informix/support Always There…. © 2010 IBM Corporation
5.
Information Management Informix Support
- Your Way! Choose Your Delivery Channel Electronic Support Remote Phone Support Web Portal +33 238 557 752 AVP Support Services Service Request (SR) High Availability Line (FTS) Customized support services designed specifically for a client Targets Open Knowledge-Base to Clients Emerging Market Support Electronic Communication Channels Local Language Capability Customer Intimacy Emergency, Down System Focus Multiple Support Channels ESR Telephony (0870-010-1952) FTS Line Web Support Always There…. © 2010 IBM Corporation
6.
Information Management The IBM
Client Support Experience Automated Assisted IBM Remote AVP Platform Electronic Phone Support Self Healing Support Support IBM Electronic Support helps to independently address common support situations with a focus on direct to Subject Matter Expert (SME)… Client Support Sites : http://www.ibm.com/software/data/support/ DeveloperWorks -- PartnerWorld -- Information Center -- Forums – Libraries -- Education – Support Portal Electronic Service Request (SR): http://www.ibm.com/software/support/probsub.html Always There…. © 2010 IBM Corporation
7.
Information Management Simplified Portal
Experience Different web sites & Centralized & multiple tools simplified experience Always There…. © 2010 IBM Corporation
8.
Information Management The IBM
Client Support Experience Automated Assisted IBM Remote On-Site Platform Electronic Phone Support Self Healing Support Support Objective is a personalized support experience IBM Software Support Handbook: http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html Worldwide contact for your local IBM office: http://www.ibm.com/planetwide No limits on the number of IT professionals who can call Support in native languages and time zones Level 1 in callback model outside US/CAN to leverage local language Emerging markets: placing problem resolution closer to the client Always There…. © 2010 IBM Corporation
9.
Information Management Data Management
Global Technical Support Labs *Follow-The-Sun Coverage Timelines Americas Hub EMEA Hub AP Hub FTS FTS 13:00 – 00:59 GMT 7:00 - 12:59 GMT 1:00 – 6:59 GMT 8:00am-8:00pm EST 2:00am-8:00am EST 8:00pm-2:00am EST UK, France, Russia Germany Ontario Quebec Colorado China California Kansas Japan Miami India Korea Singapore Brazil Australia Plus many home-based personnel and AVP analysts located at customer sites worldwide. Always There…. © 2010 IBM Corporation
10.
Information Management Problem Severity
and Target Response Business Impact Severity Guideline Response Goal System Down; Emergency Initial: 2 Hours Production data unavailable Ongoing: Continuous, 24x7 Critical Business Impact – required 1 condition requires an immediate solution Clients unable to connect Issue having a crippling impact Temp Relief/Workaround, downgrade *Client/Hardware available to priority 2 24x7 Root cause analysis Initial: 2 Working Hrs 2 Significant Business Impact – program is usable but severely limited One or more clients unable to connect Critical application errors Ongoing: As agreed with client Guideline: 1-5 days Problem affecting near-term Some Business Impact – Initial: 2 Working Hrs deadlines 3 program is usable but less significant features impacted Application that returns errors at compile or runtime Ongoing: As agreed with client Guideline: 1-10 days Minimal business impact – Initial: 2 Working Hrs 4 problem causes little impact or a reasonable workaround is in place General question Ongoing: As agreed with client Guideline: 1-10 days Severity set by client Business hours are from 8:00 AM to 5:00 PM, client’s local time. Severity 1 Issues will be worked 7 days a week / 24 hours a day jointly with clients. Always There…. © 2010 IBM Corporation
11.
Information Management Tips to
reduce Time To Resolution Quick Links: Client Self-Assist Informix Support – Web self-help & portals Info Center – 11.50 – Serviceability tool knowledge Upgrade Portal – Client education & training Accelerated Value Program Support Portal When you create a Service request: IBM Support Assistant – Choose the support channel that works for you! My Notification – Set appropriate severity levels IBM Software Support Lifecycle – Clear business impact/deadlines Knowledge Now Module – Ensure short description keys on product Must Gather Documents Fix central component(s) impacted (direct-to-SME) TSANET Reduce Iteration Time – Use MustGather documents – Dial-in accessibility? Deliverable Mismatch – Raise the severity level – Asking to speak to an IBM Duty Manager – Discuss unique challenge with Sales Rep – Call Ed or John Always There…. © 2010 IBM Corporation
12.
Information Management Upgrading Informix
Collateral & Marketing – Upgrade Promos – SWAT alias - “getIDS11@us.ibm.com” – Customer and business partner call campaigns Education, Training, & Enablement – Upgrade Portal; Demos; White Papers – Value Proposition Tool; Premium Offerings – Chat with Labs Events: Education; IM Road shows / Boot-camps IDS Version EOM EOS 7.31 Sept 2008 Sept 2009 9.40 Apr 2008 Apr 2009 10.00 Sept 2009 Sept 2010 11.10 Sept 2009 TBD Visit us @ ibm.com/informix/upgrade/ Always There…. © 2010 IBM Corporation
13.
Information Management
Post End-of-Service Offerings Upgrade Bridge : Informix 7.31 clients who require time beyond the EOS date for non-defect business continuity •Committed upgrade plans with active Support & Subcription on GA release •Nominal uplift fee; Add-ons available for additional assistance •Access to existing fixes only •Contact askIFMX@us.ibm.com Continuing Support Pilot : Informix 9.4 & 10 clients requiring non- defect support to maintain business continuity Pilot Milestones: Start Date: Oct 1st 2010 -> End Date: Sep 30th 2011 • No additional charges, included with active Subscription and Support • Access to existing fixes only • Just renew/reinstate your Subscription and Support!!! Always There…. © 2010 IBM Corporation
14.
Information Management
Post End-of-Service Offerings What It Is What It Is Not Enhancement to existing Subscription & Support Replacement for Subscription & Support Extends time allowed for client upgrades Replacement for Service Extension How-To and workaround assistance Defect fixes Provides pre-existing fixes Support for custom special builds or code fixes Short Term offering / Pilot New Passport Advantage offering Upgrade Collateral : http://www.ibm.com/informix/upgrade/ Continuing Support : http://bit.ly/ContinuingSupportTech Always There…. © 2010 IBM Corporation
15.
Information Management End of
Service Options – By Comparison Deliverables Upgrade Bridge Continuing Support Service Extension (Pilot) Applicable Informix versions Informix 7.31 Only Informix 9.4 & 10 Only No Restrictions Severity 1 Critical Response Yes Yes Yes 2 Hour Response time Yes Yes Yes Initial Relief / Workaround Yes Yes Yes Root Cause Analysis Yes Yes Yes Escalate to Development No No Yes Deliver Fixes Only pre-existing Only pre-existing Yes Hands-on Upgrade Assistance Yes [With Add-on] No No Require Active Yes Yes Yes Subscription and Support Available to Indirect client? No Yes Yes Yes Can partners re-sell ? No (included with Subscription No and Support) Always There…. © 2010 IBM Corporation
16.
Information Management
Accelerated Value Program IBM Software Accelerated Value Program Mission: To unlock the value of your IBM software investment by delivering enhanced technical advisory offerings to maximize your ROI. Proactive Support – Planning, Upgrades, and Migration – Potential Problem Identification and Prevention – Early Notification of Potential Critical Situations – Best Practice Sharing Knowledge and Skill Sharing – On-Site Technical Activities – Staff Coaching, Workshops, and Guidance – Invitations to Remote Briefings and Summits Problem Management – Assistance Coordinating Technical Issue Solutions – Reporting on Support Issues and Trends – Escalation Management Always There…. © 2010 IBM Corporation
17.
Information Management Accelerated Value
v/s Other Software Services Subscription and Support Software Accelerated Value Software Services Cost-Effective Option Customized Pricing Pay by Project Mandatory for 1st year Available to All Clients ➢ Available to All Clients licenses Program Highlights: ➢ Program Highlights: Program Highlights: – Proactive Problem Prevention: – End-to-end project-based – Reactive Support: Usage Integrate production solutions, management and and code related voice and reduce operational costs. consulting. and electronic support. – Improve Client’s Bottom Line: – Provides deliverable-based – Client-driven problem Accelerate ROI, time-to-value. projects lasting more than management. 5 days. – Accelerated Value team drives – Self-help resources for problem management. – Software Services team technical knowledge might plan, design, and – Accelerated Value team drives building. build portions of your technical knowledge building. infrastructure. Always There…. © 2010 IBM Corporation
18.
Information Management Disclaimer
© Copyright IBM Corporation [current year]. All rights reserved. U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. THE INFORMATION CONTAINED IN THIS PRESENTATION IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. WHILE EFFORTS WERE MADE TO VERIFY THE COMPLETENESS AND ACCURACY OF THE INFORMATION CONTAINED IN THIS PRESENTATION, IT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. IN ADDITION, THIS INFORMATION IS BASED ON IBM’S CURRENT PRODUCT PLANS AND STRATEGY, WHICH ARE SUBJECT TO CHANGE BY IBM WITHOUT NOTICE. IBM SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES ARISING OUT OF THE USE OF, OR OTHERWISE RELATED TO, THIS PRESENTATION OR ANY OTHER DOCUMENTATION. NOTHING CONTAINED IN THIS PRESENTATION IS INTENDED TO, NOR SHALL HAVE THE EFFECT OF, CREATING ANY WARRANTIES OR REPRESENTATIONS FROM IBM (OR ITS SUPPLIERS OR LICENSORS), OR ALTERING THE TERMS AND CONDITIONS OF ANY AGREEMENT OR LICENSE GOVERNING THE USE OF IBM PRODUCTS AND/OR SOFTWARE. IBM, the IBM logo, ibm.com, IBM Information Management are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml Other company, product, or service names may be trademarks or service marks of others. Always There…. © 2010 IBM Corporation
19.
Information Management
Always There…. © 2010 IBM Corporation
20.
Information Management
Always There…. © 2010 IBM Corporation
Descargar ahora