2. Newman Human Resources
37 years HR experience
20+ years managing projects
Hired 300 people in 18 months
Plant Start-ups and closures
Jan Arden/Colin James Millennium concert
3. Learning Objectives for Today
Strengthen your communication skills in
Managing Virtual Teams
5. Why do Projects fail?
Lack of funds
6. Communication Challenges
for Project Managers
Leading indirect teams
Fending off resistance
Coaching & giving feedback to SMEs
Sharing bad news
Being seen as the spokesperson for
Managing virtual teams
8. Active Listening
An active listener:
Is patient, calm and focused
Doesn’t interrupt, complete sentences, rush
to fill in pauses
Waits to be asked for advice or opinion
Offers balance and perspective without
Listens as much for intent as for content
9. Worst Listening Habits
“Get to the point”
Completing others thoughts/sentences
10. Asking Questions
Asking questions at the right time in the
Fact-based questions – uncovering data,
Value based questions – uncovering
opinions, ideas & reactions
11. Asking Questions Tips
It’s not the Spanish Inquisition – set the
Avoid rapid-fire closed questions like an
Ask questions in a logical sequence
Allow time for response
If you don’t agree with the answer, ask
another question before criticizing or
rejecting the response
12. Providing Actionable
Information – MOST formula
Will the recipients of this information be
able to apply it appropriately and
Meaningful – value and significance
Objective - no opinions, emotions or
Specific – detailed and concrete
Timely – transmitted efficiently – valid,
applicable or useable
14. Coaching for Results
Objective – what do you want?
Present – what’s happening now?
Possibilities – what could you do?
Solution - what action, when?
15. Coaching for Results
10 Coaching Questions
What needs to happen?
What’s getting in the way?
What does the ideal outcome look like?
What’s worked best for you?
Say more about that?
What needs to exist?
How will you know when you have it?
What are you willing to do?
16. Managing Virtual Teams
Create your own humanity
Understand cultural differences
Use lots of visuals in video conferences