Dealing with "stupid
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Customers' requests, even if they seem stupid, provide important information about what the customer actually wants. Rather than dismissing requests as stupid, businesses should listen carefully to understand the customer's perspective and revisit requests to find innovative ways to meet the underlying needs, as addressing so-called stupid requests is necessary to serve customers well and drive business success which relies on meeting a diversity of customer needs.
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Dealing with "stupid
- 1. Dealing with stupid requests* *Spoiler Alert:There are no stupid requests
- 2. Every time a customer asks you a “stupid” question…
- 3. …he's telling you what he actually wants
- 4. If photography were still about aperture, focus and lighting ... Image Credits: John Kratz
- 5. ...half the world would never say cheese
- 6. And if cellular communication meant turning radio knobs...
- 7. We wouldn't be throwing birds at pigs today
- 8. So listen to your customers…
- 9. Lookout for stupid ideas...
- 10. ... revisit
- 11. ... and revise
- 12. …if you choose to serve this customer, you better do it right After all…
- 13. Proudly powered by stupidity