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Some marketing campaigns used for creating
customer engagement
(F&B Sector)


              The following slides enumerates different
              campaigns organizations have used to
              create a marketing buzz and customer
              engagement in the recent times.
              (No copyright infringement intended : slides merely depict the different campaigns used by companies)
Mcoupons	
  used	
  by	
  Titan	
  
on	
  facebook	
  	
  
(Generate	
  code	
  bu6on)	
  
Click-­‐to-­‐view	
  implementa>on	
  at	
  >tan	
  	
  
They	
  also	
  have	
  a	
  daily	
  lucky	
  draw	
  and	
  ask	
  
customers	
  to	
  tag	
  themselves	
  
Promote	
  when	
  new	
  store	
  opens	
  	
  
     	
  
     Gallery	
  
     Ac/ons	
  	
  
     Click	
  to	
  download	
  the	
  address	
  of	
  the	
  new	
  store	
  	
  
     Click	
  to	
  get	
  a	
  coupon	
  for	
  a	
  first	
  >me	
  discount	
  	
  




Ac/on	
  :	
  At	
  the	
  new	
  store	
  ask	
  people	
  about	
  the	
  
ambience	
  and	
  what	
  more	
  they	
  would	
  love	
  to	
  
see.	
  
Promote	
  new	
  stores	
  
	
  
Gallery	
  
Click	
  to	
  download	
  the	
  address	
  of	
  the	
  new	
  store	
  	
  
Click	
  to	
  get	
  a	
  coupon	
  for	
  a	
  first	
  >me	
  discount	
  	
  
Create	
  the	
  ini/al	
  buzz	
  around	
  opening	
  a	
  new	
  
store	
  
	
  
Ask	
  people	
  to	
  send	
  in	
  their	
  photographs	
  of	
  
having	
  fun	
  at	
  the	
  joint,	
  this	
  goes	
  on	
  the	
  
patrons	
  wall	
  at	
  the	
  new	
  loca>on	
  !	
  
Create	
  the	
  ini/al	
  buzz	
  around	
  new	
  
introduc/ons	
  (Product	
  etc)	
  or	
  new	
  
celebra/ons	
  and	
  fes/vals	
  
Engagement	
  over	
  new	
  events	
  
Organize	
  new	
  events	
  in	
  the	
  store	
  :-­‐	
  	
  
	
  
e.g.	
  Cricket	
  match	
  
	
  
Ac/ons	
  :	
  	
  
Click	
  here	
  for	
  a	
  special	
  discount	
  	
  	
  
Click	
  here	
  for	
  the	
  reveiw	
  	
  
Click	
  here	
  for	
  a	
  special	
  invite	
  to	
  session	
  
Vote	
  your	
  experience	
  !	
  
Engagement	
  and	
  inclusion	
  	
  
	
  
Be	
  a	
  part	
  of	
  the	
  local	
  eco	
  system	
  by	
  promo>ng	
  
marathon,	
  sessions	
  (book	
  reading),	
  workshops	
  
at	
  the	
  place	
  	
  
New	
  Product	
  Introduc/ons	
  :	
  	
  
	
  
Ac/ons	
  
Try	
  this	
  and	
  also	
  write	
  a	
  small	
  feedback	
  !	
  	
  
Write	
  a	
  tweet	
  	
  
Understand	
  the	
  brand	
  recall	
  of	
  your	
  customers	
  	
  
1)  New	
  stores	
  	
  
2)  New	
  marke>ng	
  ini>a>ves	
  etc	
  
Inclusive	
  crea>on	
  :	
  	
  
Making	
  people	
  a	
  part	
  of	
  your	
  growth	
  story	
  !	
  
Thought	
  leadership	
  	
  
	
  
1)  Onboard	
  people	
  to	
  >ps	
  or	
  newsle6ers	
  in	
  
     real	
  >me	
  	
  
2)  Can	
  be	
  used	
  to	
  promote	
  a	
  new	
  book	
  on	
  
     cakes	
  /	
  ar>cle	
  by	
  a	
  renowned	
  doctor	
  etc	
  
Sharing	
  Moments	
  
Show	
  how	
  people	
  are	
  having	
  fun	
  at	
  your	
  place	
  
	
  
Ac/on	
  :	
  	
  
So	
  when	
  are	
  you	
  droping	
  over	
  ?	
  Contact	
  the	
  owner	
  here	
  |	
  
Book	
  your	
  slot	
  |	
  Birthday	
  |	
  Anniversary	
  etc	
  
Sharing	
  Moments	
  (Cont)	
  
(Upselling)	
  
Planning	
  a	
  party,	
  diwali	
  ,	
  New	
  year,	
  Birthday,	
  Anniversary	
  etc	
  
	
  
Ac/ons	
  :	
  	
  
GiT	
  a	
  box	
  of	
  Laddu	
  to	
  a	
  friend	
  of	
  yours	
  	
  
GiT	
  a	
  pack	
  of	
  laddu	
  to	
  your	
  sister	
  this	
  rakhi	
  	
  !	
  
(mcoupons)	
  	
  
Special	
  discounts	
  only	
  to	
  a	
  few	
  target	
  segments	
  	
  
Based	
  on	
  repeat	
  behavior	
  (Loyalty)	
  
Based	
  on	
  customer	
  segment	
  
Run	
  polls	
  	
  
Immediate	
  offers	
  (Day,	
  Weather,	
  Time,	
  Fes>vals)	
  
Other	
  gamifica>on	
  elements	
  

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Concepts for Marketing Campaigns

  • 1. Some marketing campaigns used for creating customer engagement (F&B Sector) The following slides enumerates different campaigns organizations have used to create a marketing buzz and customer engagement in the recent times. (No copyright infringement intended : slides merely depict the different campaigns used by companies)
  • 2. Mcoupons  used  by  Titan   on  facebook     (Generate  code  bu6on)  
  • 3. Click-­‐to-­‐view  implementa>on  at  >tan     They  also  have  a  daily  lucky  draw  and  ask   customers  to  tag  themselves  
  • 4. Promote  when  new  store  opens       Gallery   Ac/ons     Click  to  download  the  address  of  the  new  store     Click  to  get  a  coupon  for  a  first  >me  discount     Ac/on  :  At  the  new  store  ask  people  about  the   ambience  and  what  more  they  would  love  to   see.  
  • 5. Promote  new  stores     Gallery   Click  to  download  the  address  of  the  new  store     Click  to  get  a  coupon  for  a  first  >me  discount    
  • 6. Create  the  ini/al  buzz  around  opening  a  new   store     Ask  people  to  send  in  their  photographs  of   having  fun  at  the  joint,  this  goes  on  the   patrons  wall  at  the  new  loca>on  !  
  • 7. Create  the  ini/al  buzz  around  new   introduc/ons  (Product  etc)  or  new   celebra/ons  and  fes/vals  
  • 8. Engagement  over  new  events   Organize  new  events  in  the  store  :-­‐       e.g.  Cricket  match     Ac/ons  :     Click  here  for  a  special  discount       Click  here  for  the  reveiw     Click  here  for  a  special  invite  to  session   Vote  your  experience  !  
  • 9. Engagement  and  inclusion       Be  a  part  of  the  local  eco  system  by  promo>ng   marathon,  sessions  (book  reading),  workshops   at  the  place    
  • 10. New  Product  Introduc/ons  :       Ac/ons   Try  this  and  also  write  a  small  feedback  !     Write  a  tweet    
  • 11. Understand  the  brand  recall  of  your  customers     1)  New  stores     2)  New  marke>ng  ini>a>ves  etc  
  • 12. Inclusive  crea>on  :     Making  people  a  part  of  your  growth  story  !  
  • 13. Thought  leadership       1)  Onboard  people  to  >ps  or  newsle6ers  in   real  >me     2)  Can  be  used  to  promote  a  new  book  on   cakes  /  ar>cle  by  a  renowned  doctor  etc  
  • 14. Sharing  Moments   Show  how  people  are  having  fun  at  your  place     Ac/on  :     So  when  are  you  droping  over  ?  Contact  the  owner  here  |   Book  your  slot  |  Birthday  |  Anniversary  etc  
  • 15. Sharing  Moments  (Cont)   (Upselling)   Planning  a  party,  diwali  ,  New  year,  Birthday,  Anniversary  etc     Ac/ons  :     GiT  a  box  of  Laddu  to  a  friend  of  yours     GiT  a  pack  of  laddu  to  your  sister  this  rakhi    !   (mcoupons)    
  • 16. Special  discounts  only  to  a  few  target  segments     Based  on  repeat  behavior  (Loyalty)   Based  on  customer  segment  
  • 18. Immediate  offers  (Day,  Weather,  Time,  Fes>vals)