4. #RSPS15
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6. DAT
E
PROJECT VERSIO
N
9/10/15 NSG TALK
BUILDING THE BEST PURCHASE AND
SHOPPING CART EXPERIENCE
RYAN SCHEIBER
CREATIVE DIRECTOR
MIKE HAY
SENIOR DIRECTOR OF STRATEGIC MARKETING INTELLIGENCE
7. Agenda
PART 1: THE EVOLUTION OF THE PURCHASE FUNNEL
PART 2: RAMIFICATIONS ON THE PURCHASE EXPERIENCE
PART 3: DESIGN TO CONVERT
10. Customers today aren’t linear
87% of consumers travel a more complex and
Less vertical or linear path to making a purchase.
(Study conducted by Latitude (latd.com) with About.com)
11. …and they are informed
Do you use the following content more or less than you did 3 years ago?
12. New Customer Funnel is a Loop
Steve Hall “How Inbound Marke=ng Aligns with the New Purchase Loop) 2013
13. Implications for the Shopping Cart Experience
Designing a shopping experience based
on the old funnel will likely result in
missed conversion opportunities
Users can enter the shopping cart funnel
at any stage – can’t count on users
traveling through your site in a sequential
fashion
Emphasis on social media and peer
reviews
Earned media and content marketing
15. Designing a Customer Shopping Experience that Fits
the New Consumer
Must Incorporate:
1. Select Best Practices
2. Testing and Optimization Strategy
3. Personalization/Predictive Analytics
16. Select Best Practices
Checkout process should represent your
brand as well as the homepage (or as
much as possible)
Emphasis on visual clarity on the stages
of the checkout process
Guest checkout and/or registration post-
purchase is even more important
Trust signals should be prevalent on as
many stages as possible within the
process
17. Testing and Optimization
Move from reactive to proactive
approach to developing a positive
customer experience
Better adapt to the multitude of
consumer segments
Move consumers through the purchase
process more efficiently