The Secret Role of ERP in the Retail Innovation Era
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Access the full event here: https://event.on24.com/wcc/r/1961230/7B8D4E8BE36B8845E93D6B0DFB2A8AB9 "For retailers today, the secret to differentiating in a competitive landscape is being agile and innovative. Responding swiftly to shifting market dynamics and consumer preference is critical, however, many retailers still struggle to transform data into valuable insights that drive tangible business growth. That is where ERP comes in. During this webcast, NetSuite executives will reveal the powerful, yet often overlooked, role that ERP plays in the innovation era. Register to learn how these systems help retailers: • Craft unified omnichannel customer experiences; • Optimize e-Commerce sites with personalized offers and recommendations; • Support faster, more intelligent decision-making with a real-time, comprehensive view of the business; and • Implement more agile processes that support innovation initiatives. "
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The Secret Role of ERP in the Retail Innovation Era
- 1. #CCS19 The Secret Role of ERP in the Retail Innovation Era SPONSORED BY:
- 2. #CCS19 Follow this event on LinkedIn & Twitter #CCS19 Retail Touchpoints: @RTouchPoints Glenn Taylor: @GlennJTaylor Oracle NetSuite: @NetSuite Capgemini: @Capgemini
- 3. #CCS19 About Retail TouchPoints Launched in 2007 Over 45,000 retail subscribers To provide executives with relevant, insightful content across a variety of digital medium Sign up for our weekly newsletter: www.retailtouchpoints.com/subscribe
- 4. #CCS19 Prize Pack: Register & Attend to Win Earn 1 automatic entry when you register and a second entry when you attend live. Register For & Attend #CCS19 Webinars For the Best Chance to Win! • Free Pass to #RIC19 in NYC May 6th-8th – 1 Winner Per Day • Apple AirPods – 1 Winner • $10 Starbucks Gift Cards – 1 Winner Per Session
- 5. #CCS19 Questions, Tweets & Resources Submit your questions here Download today’s resources Join the conversation #CCS19
- 6. #CCS19 Panelists MODERATOR: Glenn Taylor Senior Editor Retail TouchPoints Chris Benner Senior Industry Principal Oracle NetSuite John Kenwood Vice President Capgemini
- 7. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 7 • Etiam ultricies nisi sed ipsumam quam nvel augue • Curabitur ullamcorper ultricies nisi • Nam eget dui etiam rhoncus maecenas tempus tellus ege • Tcondimentum rhoncus, sem quam semper libero sit am • Adipiscing sem neque sed ipsumam quam nun, blandit vel, luctus pulvinar hendrerit idomur • orem Maecenas nec odio et ante tincidunt tempuson • Vitae sapien ut libero venenatis faucibus Nullam quis ante • Etiam sit amet orci eget eros faucibus tincidunt sed ipsumam quuis leoed NETSUITE The Secret Role of ERP in the Retail Innovation Era Chris Benner, Retail Sr. Industry Principal Global Solutions Center of Excellence March, 2019
- 8. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 8 Chris Benner - NetSuite Retail MBA Chris Benner cbenner@netsuite.com +1 (817) 291-9659 Sr. Industry Principal Retail years in Retail 26 10 Years 10 Years 1 Year 5Years Merchandising ERPeCommerce Store Systems Analytics Successful Implementations
- 9. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 9 ERP SUPPORTING INNOVATION ITEM MANAGEMENT FLEXIBILITY MANAGING OPERATIONS & LOGISTICS CUSTOMER DATA SALES CHANNELS INVENTORY VISIBILITY UNIFIED PLATFORM REAL-TIME VISIBILITY CUSTOMER 360 OMNICHANNEL COMMERCE INVENTORY ACCURACY
- 10. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 10 Retail Innovation Trends in 2019 Clicks to Bricks Social Commerce Gen “Z” (~ 24 yrs & younger) Stores as Fulfillment Centers Experiential / Destination Retail Small Format Stores Pop Up Stores Automated Checkout Tariffs Augmented / Virtual Reality
- 11. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 11 Gen “Z” Shoppers – Impact on Retail Innovation Age Range = ~ 9 yrs. - 24 yrs. “Digital Native”
- 12. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 12 Gen “Z” Shoppers – Impact on Retail Innovation Source: NRF.com
- 13. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 13 PHILOSOPHY NETSUITE ERP Supporting Retail Innovation SUITECLOUD PLATFORM ERP/COMMERCE/SRP ONEWORLD RETAIL INDUSTRY Agile…. Modern…. Cloud ERP
- 14. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 14 PHILOSOPHY NETSUITE ERP For Retail SUITECLOUD PLATFORM ERP/COMMERCE/SRP ONEWORLD RETAIL INDUSTRY Item Management Inventory Management Vendor Management Procurement Advanced Order Management Pricing and Promotions Marketing Campaigns Warehouse Management Multi-book Multi-language Multi-currency Multi-country tax compliance Point & Click Customization Built-in Platform Multi-tenant Built on Oracle Stack Unified Data Model Everyone on Same Release Mobile Enabled Omnichannel Commerce ERP Financials CRM HCM Built for the Cloud Built to Run a Business
- 15. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 15 KEY TAKEAWAYS
- 16. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 16 PHILOSOPHY NETSUITE ERP Supporting Retail Innovation SUITECLOUD PLATFORM ERP/COMMERCE/SRP ONEWORLD RETAIL INDUSTRY Agile…. Modern…. Cloud ERP
- 17. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 17 Serving Startups to Global Enterprises THE WORLD’S # 1 CLOUD ERP
- 18. Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 18 • Etiam ultricies nisi sed ipsumam quam nvel augue • Curabitur ullamcorper ultricies nisi • Nam eget dui etiam rhoncus maecenas tempus tellus ege • Tcondimentum rhoncus, sem quam semper libero sit am • Adipiscing sem neque sed ipsumam quam nun, blandit vel, luctus pulvinar hendrerit idomur • orem Maecenas nec odio et ante tincidunt tempuson • Vitae sapien ut libero venenatis faucibus Nullam quis ante • Etiam sit amet orci eget eros faucibus tincidunt sed ipsumam quuis leoed THANK YOU
- 19. #CCS19 Q&A // Panelists MODERATOR: Glenn Taylor Senior Editor Retail TouchPoints Chris Benner Senior Industry Principal Oracle NetSuite John Kenwood Vice President Capgemini
- 20. #CCS19
- 21. #CCS19 Thanks for attending Catch up on all of the #CCS19 sessions here: http://webinars.retailtouchpoints.com/connected-consumer-series/2019/
Notas del editor
- #CCS19 Giveaway Slide We’re also hosting a special sweepstakes throughout the week-long series, where attendees can win prizes like Apple Airpods, Starbucks Gift Cards, as well as a free ticket to our annual Retail Innovation Conference in New York City, which will take place in May 2019. Each of you watching already earned one entry into the drawing by registering for this session, and if you’re attending this webinar live right now, you will receive a second entry as well. Throughout the series, you will earn one entry for each CCS19 webinar you sign up for and an additional entry for each session you attend live. We’ll be giving away a total of 5 free tickets and will be announcing a winner each day of the series so be sure to stay tuned in all week long for your best chance to win!
- In addition to joining the conversation online and submitting your questions here, we also welcome and encourage you to participate by letting us know how we’re doing. In an effort to constantly improve the level of value we provide to our audience members, we’ve put together a very brief survey that will automatically launch once this webinar session ends. However, you can pull up, complete and submit the survey at any time during this webinar by clicking on the survey icon in the task bar on the bottom of your screen. You can see the survey icon circled here in black on this slide. Before signing off today, please take a moment to complete this quick questionnaire. We appreciate and value your feedback and look forward to hearing from you.
- Hello, and welcome to today's presentation; where we will discuss the secret role of ERP in the retail innovation era. My name is Chris Benner... (CLICK)
- Before we jump into some of the innovation trends impacting retail today, let’s take a quick look at some of the business process fundamentals needed to support that innovation. At the top of this slide are 5 major pillars supporting retail operations. (Name the pillars) Each of these pillars are at the core of what retailers do every day to bring their products to market and satisfy customer demand. At the bottom of the slide are key components of NetSuite’s ERP solution that help retailers improve their performance in each of these pillars. From our cloud-based unified platform, to real-time visibility and a 360° view of the customer, to seamless omnichannel commerce and accurate inventory – these components provide a stable/modern platform for innovation. When a retailer struggles in any of these processes with things like disparate systems and bad data, it becomes almost impossible to be innovative and stay modern. With these key components of ERP in mind, let’s look at some of the top trends in retail today… (CLICK)
- Here, I've listed 10 trends that we're all familiar with. "Clicks to bricks" is the growing trend of ecommerce retailers investing in brick & mortar stores. There are several trends related to the changing environment with physical stores. Things like: using stores as fulfillment centers. We see more and more retailers offering services like buy online pickup in store. All of these trends tie back to bringing an innovative and exciting shopping experience to our customers. The one trend I want to spend a little more time on is the generation "Z" shopper. How are these younger shoppers impacting retail? And, as retailers, what do we need to do to satisfy changing consumer shopping habits. And, what roll does a modern ERP system play in delivering these trends? (CLICK)
- So, first, let's define who generation Z is. (CLICK). Generation Z is defined as those between roughly 9 to 24 years old. They are a truly "digital native" generation – meaning they've grown up having access to the internet and all of the hardware and software that leverages the internet. This access to modern technology forms their expectations of how they will interact and shop with retailers. This is a game changer for retailers of all sizes. To keep up with these expectations; as well as competition from companies like Amazon (and others), retailers have to be agile, modern, and seamless in how they interact with consumers. Let's look at some of the key expectations gen Z shoppers have when shopping today. (CLICK)
- These numbers come from a study of gen Z shoppers published on the National Retail Federation website. The first thing to point out here is that gen Z shoppers ultimately want speed and flexibility when shopping. 49% say they want to find what they're looking for quickly. And, they want the flexibility to decide how and where to shop. So, delivering a seamless shopping experience across any and all channels if vital. (CLICK) The numbers on the right really highlight the "digital native" aspect of this generation. They are wanting to use modern technology like augmented reality, 3D printers, and even robotics to help them make fast and efficient decisions on what to buy. This is exactly where a modern ERP is going to be vital for retailers trying to execute on any of these innovative strategies. The only thing worse than not being able to offer these modern services; is trying to offer them and failing on the execution. A modern ERP with accurate and real-time data gives retailers a solid platform to successfully execute any of these innovative solutions. (CLICK)
- This is one of the greatest strengths of NetSuite's cloud-based ERP solution. NetSuite was the first cloud-based company; and is now the world's #1 cloud-based ERP solution. We offer retailers an agile and modern ERP system, running on a single/unified platform. (CLICK)
- NetSuite was built from the ground up as a cloud solution to help businesses run better. To this day, every NetSuite customer is running on the exact same version of the software – the current version. And, every customer takes two major updates per year. This slide highlights the fact that all of these ERP capabilities are built on top of a single unified platform. Everything from seamless omnichannel selling (in the middle of the slide), to global financials, and core retail functions like item and inventory management, order management, pricing and promotions, and even marketing and warehouse management. All built on a single database – which provides true 'single version of the truth' in real-time. This is how ERP plays a secret role in the retail innovation era. NetSuite's ERP provides the solid foundation that enables retailers to execute the strategies their customers demand. (CLICK)
- And... Just a few key takeaways from today's presentation... (CLICK)
- NetSuite's cloud-based ERP delivers an agile and modern solution, built on a single unified platform. Which helps retailers drive innovation and satisfy customers. (CLICK)
- Now that we’ve discussed some of the many benefits of NetSuite’s unified platform, let’s jump into a live demo so you can see it in action.