1.
SCHOOLS DIVISION OFFICE
MARIKINA CITY
WEEKLY INSTRUCTIONAL PLAN
MODULAR DISTANCE LEARNING
FOURTH-QUARTER WEEKLY HOME LEARNING PLAN
SCHOOL: NANGKA HIGH SCHOOL
TEACHER: GIRLIE C. CAO
GRADE LEVELS: GRADE 11
Week 5-8: MAY 9-June 3, 2022
TEACHER SCHEDULE:
FOOD AND BEVERAGE SERVICE
MELC : Week 5 MELC : Week 6 MELC : Week 7 MELC : Week 8&9
Module 5:
Clear Out Room Service Equipment
Learning Competency:
1. Discuss how to present the
guest’s accounts for accuracy in
accordance with the establishment
procedure.
2. Enumerate the procedures in
taking away the tray and trolley
after the guest has finished their
meal.
3. Follow the proper procedure in
clearing the floor, cleaning, and
clearing dirty trays and returning it
to the service area.
Learning Tasks:
Read and analyze the following:
▪ What’s In
▪ What’s New
▪ What is It
▪ What I Can Do
Learning Output:
Module 6:
Receive and Handle Guests Complaints
Learning Competency:
1 Identify the issue of concerns from the
guests.
2. Familiarize with the details of the
guests’ complaints or concerns.
3. Analyze the reason why do guests
complain?
4. Discuss the steps in handling customer
complaints.
5. Show skills in handling customer
complaints.
Learning Tasks:
▪ What’s In
▪ What’s New
▪ What is It
▪ Assessment
Learning Output
Answer in WHAT’S I Know and
ASSESSMENT
Module 7:
Apologize to the Customer
Learning Competency:
1. Familiarize oneself on how to properly offer
sincere apology to the guest by:
A. Showing empathy
B. Avoid excuses or blaming others.
C. Express gratitude to the guest.
2. Practice the skills in the proper way of
apologizing to the guests
Learning Tasks:
Read and analyze the following:
▪ What’s In
▪ What’s New
▪ What is It
▪ What I Can Do
Learning Output:
Answer in ASSESSMENT
Module 8&9:
Take Proper Action on the Complaint
Record Complaint
Learning Competency:
1. . Discuss the procedure on Taking
proper action on the complaint.
2. Explain the procedures in informing the
right person or department for proper
action.
3. Show the skills in taking proper action
on the complaint.
1.Identify the details of complaint to be
documented and recorded according to
the establishment standards procedures.
2. Describe the different person’s
concerns and record action taken.
3. Familiarize oneself on how to log and
collate feedback received from the guests
Learning Tasks:
▪ What’s In
▪ What’s New
▪ What is It

2.
Answer in What’s More and
Assessment
▪ Assessment
Learning Output:
Answer in
Module 8& 9: WHAT’S Knew and
ASSESSMENT
Prepared by: Checked by: Noted by: Approved by:
GIRLIE C. CAO MARITESS S. ZARA MARIA AMOR R. SOLIS HADJI M. TEJADA
Adviser Year Level Chairperson ASP II Principal II