This series of seminars is designed to provide learners with management and leadership skills, communication techniques, and technical and human resource problem solving strategies to effectively and confidently manage and contribute to projects in multicultural and international environments.

1. InternatIonal traInIng Consultants
Global Project Management
Training Program
Globalinx Corp
International Training Consultants Since 1968
Developing High Potential People for Global Business

2. Globalinx Corp.
Seminar Name
Project Management
Section
GLOBALINX specializes in developing
communication and management skills for
people working in global business environments.
We provide a comprehensive range of training
seminars and employee development programs
linked directly to the operational and strategic
needs of your business. We aim to develop the
true potential of employee in order enhance
their ability to communicate effectively, and
successfully manage multi-cultural business
teams and projects.
Our specialized areas include; executive
management development programs, pre-
departure training for managers and customer
support staff, developing employees’ business
and communication skills, preparing employees
to lead and work in multi-cultural project teams,
and improving individual and organizational
communication.
We provide tailored, in house training
programmes and coaching sessions linked
directly to the operational and strategic needs
GLOBALINX
of your business.
Tel. 03.5297.8243 Fax 03.5297.8689
Email info@globalinx-itc.com
URL globalinx-itc.com
2 globalinx-itc.com

3. Contents
Seminar Name
Project Management
Section
Program Overview ....................................................................................4
Training & Study Flow ................................................................................6
Training Material ........................................................................................7
IT Project Management ............................................................................8
Project Manager (Introduction) ............................................................10
PM Essentials ............................................................................................12
Team Work ...............................................................................................14
Negotiation (for Project Managers) .....................................................16
Facilitation (Process Management)......................................................18
Stakeholder Communication ................................................................20
Proactive Communication ....................................................................24
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4. Program Overview
Seminar Name
Project Management
Section
Business Challenge
All projects need to be completed on schedule,
and within budget, using limited resources. This
becomes especially difficult when working with
team members from different cultures, who speak
different languages and have different values
and working styles.
Solution
This series of project management seminars is
designed to provide learners with management
and leadership skills, communication techniques,
and technical and human resource problem
solving strategies to effectively and confidently
manage and contribute to projects in multicultural
and international environments. Project Management Institute
Globalinx has been reviewed and approved
as a Global Registered Education Provider of
Organizational Benefits
project management training by the Project
• Learners acquire a practical skill set for work- Management Institute (PMI).
ing in high performance project teams. This means that all graduates of Globalinx PM
• Learners develop the confidence and ability training will receive Professional Development Units
to negotiate in high pressure situations. towards their continuing certification as a Project
Management Professionals (PMP).
• Learners gain skills for guiding project process-
es smoothly from kick-off to hand-over.
• Learners become able to confidently present
essential project information to management
in a timely manor.
• Learners develop strong team leadership skills.
Additional Services
Globalinx also provides the following services to
Mission Statement enhance the productivity of our client’s projects:
To prepare all project team members to work in
• Custom program design
and lead high performance, multicultural, global
project teams. • Custom designed, in-house surveys and
We focus on giving workers practical skills that needs assessments
can be applied in their daily work and produce • Individual pre-training assessment
immediate, visible, and measurable benefits both • Progress reporting
for themselves and for their companies.
This means building happy, productive project • Individual after training assessment
teams, who finish projects on schedule, within • Follow-up training recommendations
budget, and which exceed their client’s • Pre-Departure preparation training
expectations.
• After arrival coaching and training
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5. Program Overview
Seminar Name
Project Management
Section
Methodology
Our training approach is interactive and
participative, ensuring all participants play a full
part in the learning process, thereby making the
training experience stimulating, enjoyable, and
effective. We emphasize building confidence
and developing practical business management
and communication skills.
The seminars are taught using a combination
of interactive multimedia lectures, case-study
workshops and group learning activities, video
skits, video recorded role-plays, and instructor and
peer review and analysis.
Each seminar is structured using a simple, step-by-
step approach to help the participants quickly Modular Design
understand and apply new skills. Our seminars are modular in design, using a
consistent format and layout, which means that
Materials
they can be combined to create complete,
All seminars are accompanied by workbooks,
intensive training programs. These programs
videos, slides and textbooks written and
may be used for various purposes, such as pre-
developed 100% in-house by Globalinx. We
departure, post-arrival, or new employee training.
adapt the latest, most up-to-date Business
Management research and theories to suit Instructors
our clients specific business needs and training Our Project Management instructors are all
objectives. experienced Project Managers; each with
GLOBALINX workbooks are written in both English a minimum of 15 years international business
and Japanese and use graphics, flow charts and experience and at least10 years corporate
diagrams wherever possible to illustrate difficult training experience. This means that you will
concepts or procedures. receive an excellent balance of specialization
and business acumen.
Video In addition to our core team of instructors, we also
Many of our seminars use video recorded role- have a strong network of external instructors and
plays, to allow learners to quickly identify points for consultants, and a collaborative relationship with
improvement and see their progress. training organizations worldwide.
Customized Training
Whenever possible, industry-specific examples Blended Learning
and case studies are used to make the learning We can use a blended learning approach
experience more realistic. This serves to reinforce through the use of CD-ROMS, pre-study textbooks,
and complement the learning experience, and interactive e-mail instruction, and online training
help the participants to quickly and effectively programs.
implement the new skills into their real working
environment. Pricing
Because our seminars are developed in-house, Please contact the Globalinx office for a
existing seminars can be quickly adapted, or quotation.
new seminars developed, to address specific Tel. 03.5297.8243 Fax 03.5297.8689
company needs. Email info@globalinx-itc.com
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6. Training & Study Flow
Seminar Name
Project Management
Section
Prepare • Pre-study material is provided for each participant.
• Each learner studies at a time, place, and pace suitable for
Before
them, using bilingual workbooks.
Pre-Assignment • Learners email a short pre-assignment directly to the instructor
for preliminary assessment and immediate feedback.
Interactive Lecture • Learners receive multimedia classroom instruction, delivered at
a pace that is comfortable, yet challenging, for them.
• Questions are answered immediately by qualified trainers.
Exercises • Topics are broken down into manageable learning points which
are made familiar through short exercises.
Feedback • Learners get instant feedback from instructors and fellow stu-
dents.
Workshops • Learners assemble skill sets in preparation for full-blown role-
plays based on realistic business scenarios.
Role-plays • Learners practice each skill set in a safe, controlled environ-
Classroom
ment.
• Scenarios are customized for the client’s specific business re-
quirements.
• Role-plays are recorded on video.
Observation • Learners observe and learn from each other.
• Student Observers are given evaluation checklists to assess and
guide their feedback activity.
Feedback • Student Observers provide immediate feedback.
• Instructors facilitate a group de-briefing and feedback session.
• Instructor feedback is recorded on video for action planning.
Video Review & • Learners watch their own performance and evaluate it against
Self Evaluation a checklist of targets.
Repeat Process • The seminar contains 4 interactive lectures, focussing on key
learning areas.
Action Plans • Learners create action plans for future study and practice ac-
tivities.
• Action plans are recorded for follow-up and progress checks.
Follow-up • Follow-up study and review materials are provided.
• An online graduates forum is available for peer consultation.
• Performance improvements are measured using peer review,
After
customer satisfaction, or other appropriate metrics.
• Recommendations are made for further study and practice.
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7. Training Name
Seminar Material
Project Management
Section
Workbook
Summary of learning point Purpose Step by step proce- Realistic examples of
dure learning point in action
Powerpoint slide
matches workbook
Powerpoint
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8. IT ProjectName
Seminar Management
Project Management
Section
Training Objectives
Who Should Attend
This project management course is designed
for IT engineers who have limited experience
of IT projects and want to understand the
complete IT project life cycle. It is especially
useful for understanding the behavior from the
standpoint of project managers.
Objectives
Since the way to handle projects has changed
from controlling to managing recently, all IT
engineers have to understand knowledge
and skills of project management. These days, Overview
the working style of IT engineers is project
oriented and relies on project management Case Study
methodologies. Several case studies are used in this course. It
shows the conversations between customers
Deliverables and project managers or between team
Therefore, participants of this training course: members or other stakeholders and project
managers in realistic situations which most likely
• Understand the technical terms of IT happen in IT projects.
projects.
The participants will analyze the situations from
• Understand the characteristics of IT the viewpoints of managers, customers and
projects and can see the whole picture of other stakeholders respectively through the
IT project life cycle. group discussion and understand the ideal
ways of responding.
• Understand the importance and necessity
of project management by discussing the The course is structured:
realistic case studies.
1. Case study analysis
• Understand the project management
processes and can take necessary actions 2. Group discussion
in any project phases. 3. Presentation
4. Q&A
5. Comments
6. Lecture of key points in each IT project
phase
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9. IT Project Management
Seminar Name
Project Management
Section
Unit 1: IT projects
• What is a project?
Schedule
• What is project management?
• What are differences between project
Day 1
management and line management?
AM Seminar Introduction &
• What are characteristics of IT projects?
Overview
• IT project life cycle.
Chapter 1: IT project
Unit 2: Proposal Phase Chapter 2: Proposal phase
The chapter covers the activities from
receiving RFP, making proposals, through
to presenting to customers. It illustrates the
PM Chapter 3: Defining
importance and necessity of this phase as the
requirements phase
start of an IT project.
Chapter 4: Development phase
Unit 3: Defining Requirements Phase
The chapter illustrates the backgrounds of
Chapter 5: Go live and support
stakeholder requirements and how to handle
phase
them.
Seminar Review:
Unit 4: Development Phase • Lessons Learned
This phase is the main phase of IT project life • Personal Action Plans
cycle, since the input of resources becomes
the largest. The chapter explains how to
manage efficiently and effectively.
Unit 5: Go live and Support Phase
Recently this phase becomes the most
important phase of the IT projects since most
IT development projects are improvements
to existing systems. This chapter explains
connection and transition from downstream to
upstream on IT projects.
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10. SeminarManager
Project Name (Introduction)
Project Management
Section
Training Objectives
Who Should Attend
This project management course is designed
for candidates to become project managers
or team leader who have the experience
working on IT projects. It is especially useful
to understand the importance of project
management processes.
Objectives
This course shows the importance of the project
management knowledge areas of the PMBOK
by using realistic situations. It focuses not on the Overview
knowledge itself but on practical skills to handle
difficult situations.
Case Study
Realistic situations which most often happen
Deliverables in IT projects are used as case studies in this
The participants of this course will understand course. They show two project managers,
the necessity and importance of project one is good at handling situations and the
management activities and understand the other is not. Participants compare the two
important points to execute/monitor and project managers, analyze the differences,
control projects in all knowledge areas. and decide what and how should be handled
properly through group discussion.
The course is structured:
1. Case study analysis
2. Group discussion
3. Presentation
4. Q&A
5. Comments
6. Lecture of the important points in each
knowledge area.
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11. SeminarManager
Project Name (Introduction)
Project Management
Section
Unit 1: Issues of Projects
In this chapter, attendants discuss any issues of
projects by introducing their own experience.
Schedule
Each group chooses one project and presents
the issues of the project. Day 1
AM Seminar Introduction & Overview
Unit 2: Project Management & Initiation Chapter 1: Issues of projects
This chapter illustrates the importance of project
management, characteristics of IT projects Chapter 2: Project management and
initiation
and project initiation. Attendants discuss the
situations of start point of projects.
PM Chapter 3: Activities of project
managers
• Scope management
Unit 3: Activities of Project Managers • Time management
This chapter illustrates what project managers • Cost management
actually should do for project success by • Quality management
each project management knowledge area.
Attendants discuss the difficult situations Wrap up for Day 1
concerning the each knowledge area of Day 2
scope, time, cost, quality, human resource,
communication, risk and procurement.
AM Chapter 3: Activities of project
managers (continued)
• Human resource
management
• Communication
Unit 4: Skills Necessary for Project Managers management
This chapter illustrates what skills are important • Risk management
for project manager and get stakeholder
satisfaction. Attendants discuss the difficult
PM • Procurement management
situation concerning the knowledge area of
integration. Chapter 4: Skills necessary for project
managers
Chapter 5: Success and failure of
Unit 5: Success and Failure of Projects projects
This chapter illustrates the important causes of
Seminar Review:
project success and failure. Attendants discuss
• Lessons Learned
and reevaluate the project chosen in chapter • Personal Action Plans
one by using the PMBOK knowledge areas.
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12. PM Essentials
Seminar Name
Project Management
Section
Training Objectives
Who Should Attend
This project management seminar is designed
for any workers responsible for both managing
and working on projects. It is especially useful
for those who have limited experience or
knowledge of formal project management
methods.
Objectives
This seminar introduces the essential concepts
• Variations on the life cycle
of project management. Through practical
exercises and case studies it gives participants • Continuous improvement
the tools and techniques needed to work
effectively on a project team. The objective of
this course is to enable workers to effectively Project Initiation
plan and control successful projects which • Project selection, criteria
deliver value to the project organization. • Selection tools; forced pair comparisons
• Developing the project charter
Deliverables
Graduates of this seminar will understand how • Defining objectives
to plan, execute, and control a project from • Documenting assumptions
initiation to close-out. • The triple constraints
• Setting priorities
Overview
Project Definition
Case Study • Identifying stakeholders
A project case study will be used throughout
• Defining scope; scope diagrams
the training to illustrate and practice the
concepts and skills. • Defining product/service requirements
• Identifying high level risks
What is Project Management?
• Project Management Definition
• Project Management Knowledge Areas Planning
• Work Breakdown Structures
• Phase based WBS
Project Management Life-Cycle • Component based WBS
• General project life cycle
• Work packages
• Phases and their purpose
• Project activities
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13. PM Essentials
Seminar Name
Project Management
Section
• Responsibility assignment matrices
• Communication plans
Schedule
Risk Management Day 1
• Qualitative risk assessment AM Seminar Introduction & Overview
• Quantitative risk analysis
What is Project Management?
• Risk planning • Case study introduction
Project Management Life-Cycle
• Workshop
Estimating
• Methods of estimating PM Project Initiation
• The estimating process • Workshop
Project Definition
• Tools; PERT • Workshop
• Final estimate development Planning
• Workshop
Scheduling Day 2
• Network diagrams AM Risk Management
• Workshop
• Critical path analysis Estimating
• Workshop
Scheduling
Execution and Control • Workshop
• Tools for tracking progress and risks
• Status reporting PM Execution & Control
• Workshop
• Change control Project Closure
• Workshop
• Earned value and variance analysis
Continuous Improvement
Seminar Review:
Project Closure • Lessons Learned
• Personal Action Plans
• Post project reviews
• Stakeholder reports
Continuous Improvement
• Project management maturity model
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14. Team Work
Seminar Name
Project Management
Section
Training Objectives
Who Should Attend
This project management seminar is designed
for novice project managers and team
members working on multicultural project
teams. It is especially useful for troubled
projects or workers about to join a new or
overseas project team.
Objectives
This course explains the principles of best
practices1 for effective project teamwork and
introduces practical techniques for building
high performing, multicultural project teams. Overview
Unlike normal project management training, it
focusses on “soft skills”, such as communication, Case Study
motivation, persuasion, task delegation, A series of project based case studies will be
multicultural awareness, and conflict resolution. used throughout the training to illustrate and
Projects rarely fail due to a lack of hard skills, practice the concepts and skills.
however, they often fail due to poor soft skills.
Communication
Deliverables This unit explains how team leaders and team
By the end of this training, participants should members can work together to create a
be able to: common understanding of project objectives,
roles, and responsibilities.
• Gain the cooperation of team members.
• Get accurate, honest, timely progress re- • Communicating a Common Vision
ports. • Closed Loop Communication
• Delegate work in an organized manner; • Active Listening
develop skills, monitor progress.
• Four R’s: Roles, Responsibilities, Recognition
• Give and receive feedback without ill will. and Reward
• Build a self-monitoring team. • Management by Walking Around
• Recognize and reduce cultural barriers to
team formation. Team Building
• Negotiate acceptable team behavior and This unit explains how to appropriately delegate
standards. work packages, monitor progress, provide
support and feedback to promote learning
• Resolve interpersonal conflicts before they
and quickly adapt to changing circumstances.
become serious.
1 Sims, Salas & Burke, Is there a “Big Five” in Teamwork? • Task Delegation Process
(2003)
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15. Team Work
Seminar Name
Project Management
Section
• Giving Positive Feedback
• Giving Corrective Feedback
Schedule
• Receiving Feedback
• “Scrum” Status Meetings
Day 1
Multicultural Teams
In order for multicultural teams, to function AM Seminar Introduction & Overview
at a high level, team members must have Lecture 1 - Leadership
well developed multicultural abilities which • Exercises
will allow them to adapt to any intercultural • Feedback and Discussion
situation2. While intercultural is training often
based on cultural stereotypes (which is always PM Lecture 2 - Team Building
risky and usually leads to misunderstandings, • Exercises: Task Delegation
frustration and conflict3) our training provides • Case Study: Feedback
• Workshop
learners with portable skills for intercultural
• Role-Play: Giving and
competence so they can function effectively Receiving Feedback
in any cultural mix. • Role-Play Review (Feedback
& Group Discussion)
• Managing Cultural Differences
• Forming Teams Day 2
• Finding a Third Way AM Lecture 3 – Multicultural Teams
• Team Exercises
• Building Cultural Bridges • Case study: Multicultural
Conflict Resolution Teams
• Group Discussion Questions
Due to the extraordinary pressures of project
team work, conflicts often arise and yet most
team workers have no training or experience PM Lecture 4 - Conflict Resolution
• Workshop
of dealing with this. This unit explains some
• Role-Plays: Conflict Resolution
of the common cause of conflict and • Role-Play Review (Feedback
explains proven procedures for working with & Group Discussion)
cooperative conflict and resolving negative
conflict. Seminar Review:
• Lessons Learned
• Personal Action Plans
• Direct Approach to Resolving Conflicts
• Reflective Listening
• Using “I” Statements to manage emotions
2 Klein & McHugh, National Differences in Teamwork
(2005)
3 Antal & Friedman, Negotiating Reality as An Approach
to Intercultural Competence (2003); Ferrari, S., Human Behavior
in International Groups (1972)
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16. Negotiation
Seminar Name (for Project Managers)
Project Management
Section
Training Objectives
Who Should Attend
This project management seminar is designed
for any project manager who has to negotiate
with vendors, customers or within their own
company for resources. It is especially useful
for troubled projects or leaders of overseas
projects.
Objectives
This seminar describes the concept of
principled negotiation and introduces Overview
practical techniques for conducting successful
negotiations in many situations. Unlike basic Case Study
negotiation training, this seminar explains how A series of project based case studies will be
to handle difficult negotiation situations, where used throughout the training to illustrate and
the Project Manager has little power compared practice the concepts and skills.
to their counterpart, or where cultural
differences creates unexpected situations. It
also reveals opportunities to negotiate which
would often be missed. Negotiation Strategies
In complex, international negotiations, a
problem solving approach often allows the
Deliverables
negotiators overcome barriers that would
By the end of this training, participants should
otherwise be impossible.1 This unit introduces
be able to:
creative problem solving as a framework for
negotiation where other methods have failed.
• Communicate clearly and assertively
This is particularly useful when intercultural
• Trade concessions, rather than give away misunderstandings and differences have
profit widened the gap between sides.
• Recognize opportunities to negotiate better
project conditions • Problem Definition
• Apply a logical, step-by-step process to • Fact Finding & Interests Discussion
make lasting, workable agreements • Option Generation
• Control scope creep by making fair trade- • Evaluation& Selection
offs which maximize customer satisfaction
• Planning, Implementation & Monitoring
• Recognize and handle unfair negotiation
tactics and strong emotions
1 Kelman, H.C. Negotiation as Interactive Problem Solv-
ing, from The Psychodynamics of International Relationships
(1991)
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17. Negotiation
Seminar Name (for Project Managers)
Project Management
Section
Managing Expectations
Quite often project managers and other
project team leaders fail to realize the
Schedule
possibility of and even necessity for negotiation
in their work. As a result, the constraints of their Day 1
project can become unreasonable and lead
to frustration and ultimately, failed projects, AM Seminar Introduction & Overview
dissatisfied stakeholders and customers. Lecture 1 – Negotiation Strategies
This unit introduces techniques specifically • Case studies
designed for these situations. • Exercises
• Feedback & Group Discussion
• Scope Control
Lecture 2 – Managing Expectations
• Change Control • Case studies
• Exercises
• Counterproposals
• Feedback & Group Discussion
• Trade Concessions
PM • Workshop
• Value Propositions • Role-Plays: Problem Solving in
Negotiation
• Manage Stakeholder Expectations
• Role-Play Review (Feedback
& Group Discussion)
Tactics, Dirty Tricks and Strong Emotions Day 2
Negotiating involves the use of many types
AM Lecture 3 – Tactics, Dirty Tricks & Strong
of tactics, both verbal and non-verbal. Emotions
Depending on what country a counterpart is • Exercises
from, certain tactics are natural negotiation • Feedback & Group Discussion
behavior and should be anticipated and
appropriate responses prepared.2 Unit 3 PM • Workshop
discusses this theme in detail. • Role-Play: Handling Strong
Emotions and Dirty Tricks
• Role-Play Review (Feedback
• Handling dirty tricks & Group Discussion)
• “I” statements for controlling emotions
Seminar Review:
• Power statement technique • Lessons Learned
• Feelings, facts, solutions process • Personal Action Plans
• Reflective listening technique
• Re-framing discussions
2 Adler, N.J. Negotiating Globally, from International
Dimensions of Organizational Behavior (2002)
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18. Facilitation
Seminar Name (Process Management)
Project Management
Section
Training Objectives
Who Should Attend
This project management seminar is designed
for all project managers and team leaders
working on multicultural project teams. It is
especially useful for troubled projects or leaders
of overseas projects.
Objectives
This seminar introduces process planning,
meeting facilitation, and team leadership Overview
techniques for maximizing the effectiveness Case Study
of global and multicultural project teams. A series of project based case studies will be
It describes methods for planning and used throughout the training to illustrate and
conducting project meetings which achieve practice the concepts and skills.
their objectives. It also explains how to motivate
team members, plan work, and review
Orientation
performance. Unlike normal facilitation or
This unit explains techniques for clearly
meeting skills training, it focusses more on the
identifying and communicating the purpose of
psychology of motivation and persuasion.
the team activity, whether it is a single meeting
or a whole project. Participants are taught how
Getting a multicultural team to work together
to maximize team commitment by designing
effectively is one of the biggest leadership
processes as a team, so that all members
challenges in today’s global organizations.
needs and circumstances are considered.
Leaders have to know how to gain the active
participation and committed support of
• Process Design
team members who are usually involved in
other work that competes for their time and • Agenda Setting
attention. Facilitation is the art of getting • Framing Vision/Outcomes
people to work together effectively.1
• Inhibiting Issues
• Setting Ground Rules
Deliverables
By the end of this training, participants will have
a better understanding of how to effectively
Discussion
guide and motivate their team through the
Introduces proven techniques for facilitating
most common project management processes.
group discussions and solving problems.
• Turbo/Reverse Brainstorming
• Delphi
1 Grove Consultants, (2002) • Force Field Analysis
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19. Facilitation
Seminar Name (Process Management)
Project Management
Section
• Affinity Diagrams
• Problem solving
Schedule
• Fishbone Diagrams
Day 1
Decision Making AM Seminar Introduction & Overview
In order to maximize commitment from any
Lecture 1 - Orientation
group, the decision making process needs • Case study
to be transparent and agreed upon in • Exercises
advance. This unit explains how to facilitate • Feedback and Discussion
decision making and consensus.
PM Lecture 2 - Discussion
• Methods/Getting Agreement • Discussion Techniques
• Case study
• Consensus • Exercises
• Voting • Feedback and Discussion
• Executive
• Uses of Negotiation Day 2
AM Lecture 3 – Decision Making
• Case study
Implementation • Exercises
• Feedback and Discussion
This unit introduces global standard
techniques for planning and scheduling
activities and milestones, tracking progress, PM Lecture 4 - Implementation
• Case study
solving problems and adjusting plans. It also
• Exercises
explains how to motivate team members • Feedback and Discussion
and review progress as the work proceeds.
Seminar Review:
• Supporting Execution • Lessons Learned
• Personal Action Plans
• Communication Cascades
• Process Maps
• Gannt Charts
• Work Breakdowns
• Progress Reviews
• Steering Committees
• Self Managed Teams
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20. Stakeholder Communication
Seminar Name
Project Management
Section
Training Objectives
Who Should Attend
This project management seminar is
designed for project managers who need to
communicate project status to customers,
management, business partners or other
project stakeholders.
Objectives
This seminar explains how to analyze the
information needs of the different target
audiences and present the information to Overview
satisfy those needs while achieving project
objectives. Unlike other communication Case Study
training, this seminar teaches a consultative A series of project based case studies will be
approach to communicating, where the used throughout the training to illustrate and
objective is (customer/audience) satisfaction, practice the concepts and skills.
both with the message and with the process of
communicating it.
Communication Analysis
Deliverables Sometimes communication with stakeholders
By the end of this training, participants should is low quality because too much information
be able to: is included: busy managers cannot recognize
which issues are top priority and therefore do
• Accurately analyze their audience’s infor- not know what they need to do to help the
mation needs. project succeed. This unit explains how to
• Present status updates in a way which is analyze the needs of their audience and the
quick and easy to understand. needs of their project and communicate only
• Clearly explain countermeasures for serious what is necessary.
issues.
• Audience
• Identify, assess and outline plans for serious
risks. • Objectives
• Provide information in a way which protects • Structure
the company image.
• Maximize customer satisfaction in complaint
situations. Communication Design
This unit explains how to communicate critical
• Reduce misunderstandings diplomatically.
project information in a way which gets the
• Report bad news in a timely and proactive necessary action from the audience.
way.
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21. Stakeholder Communication
Seminar Name
Project Management
Section
External Communication:
• Introduction
• Progress
Schedule
• Plan
Day 1
• Issues / Clarifications
• Risks AM Seminar Introduction and Overview
Lecture 1 - Communication Analysis
• Conclusion • Case Study
• Workshop
Internal Communication: • Feedback and Discussion
• Project Overview
• Milestone Status PM Lecture 2 - Communication Design
• Case Study
• Issue & Risk Escalations • Workshop
• Risk & Issue Escalation Process • Feedback and Discussion
• Financial
Day 2
AM Lecture 3 – Communication
Challenges
Communication Challenges • Case Study
A project manager must be able to manage • Workshop
communication and stakeholder expectations • Feedback and Discussion
as well as project processes. Often the most
difficult part of project management is the
PM Role-play - Status Update Meeting/
human interface between project manager Presentation
and stakeholder. This unit explains how to • Answering Questions
answer difficult questions, handle complaints, • Handling Complaints
and report bad news while maintaining strong • Providing Clarifications
working relationships. • Reporting Bad News
• Role-Play Review (Feedback
& Group Discussion)
• Keeping Control
• Difficult Questions Seminar Review:
• Lessons Learned
• Receiving Complaints • Personal Action Plans
• Components of Customer Satisfaction
• Resolving Complaints
• Providing Clarifications
• Reporting Bad News
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22. Multicultural Team Management
Seminar Name
Project Management
Section
Training Objectives
Who Should Attend
This project management seminar is designed
for experienced project managers working on
multicultural project teams. It is especially useful
for troubled projects or leaders of overseas
projects.
Objectives
This seminar explains the principles of best
practices for leading high performing,
multicultural project teams. Unlike normal
Overview
project management training, it focusses on
“soft skills”, such as goal setting, motivation, Case Study
persuasion, multicultural awareness, and A series of project based case studies will be
monitoring and appraising performance. used throughout the training to illustrate and
Whether you are an experienced manager practice the concepts and skills.
or recently promoted, there are many unique
and surprising challenges when working with a
multicultural project team. Goals & Objectives
This unit explains how to communicate business
and project objectives clearly and effectively.
Deliverables
It shows the necessity for gaining agreement on
By the end of this training, participants should
performance objectives, how to appropriately
be able to:
monitor performance, and provide appraisals
which will assist workers in achieving both
• Set project goals and objectives
their own personal targets as well as project
• Monitor and manage performance objectives.
• Manage diverse project teams
• Properly facilitate project meetings • Business Case
• Gain consensus on decisions • Goal Setting
• Create an environment to motivate team • SMART Objectives
members to high performance • Performance Management
• Hidden Agendas
• Personal Action Plans
• Performance Appraisals
Diversity
This unit introduces practical techniques for
working with diverse project teams. Unlike other
training, it gives leaders portable and flexible
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23. Multicultural Team Management
Seminar Name
Project Management
Section
tools and techniques which can be used in
real diverse situations.
Schedule
• Description, Interpretation & Evaluation Tool
• Agenda Setting Day 1
• Process Design Meetings
AM Seminar Introduction & Overview
• Creating Safety
Lecture 1 - Goals & Objectives
• Wide Band Delphi • Case studies
Decision Making • Exercises
• Feedback & Group Discussion
This unit shows how to get commitment from
• Workshop
project teams by using transparent decision • Role-play: Appraisal Meeting
making processes which can lead to high • Feedback and Discussion
levels of consensus among team members.
PM Lecture 2 - Diversity
This will allow leaders to gain commitment to • Case Studies
decisions and facilitate implementation of • Exercises
those decisions. It also shows the necessity for • Feedback & Group Discussion
leaders to make ethical business decisions
while working abroad.
Homework:
• Review Day 1
• Decision Making Process • Prepare Case Study for Day 2
• Transparent Decision Making Day 2
• Criteria Matrix
AM Lecture 3 – Decision Making
• Consolidation • Team Exercises
• Feedback & Group Discussion
• Handling Resistance • Case study: Ethics in Decision
• Stakeholder Map Making
• Feedback & Group Discussion
• Ethics In Decision Making
PM Lecture 4 - Implementation &
Implementation & Motivation Motivation
This unit shows how to turn decisions into • Exercises
action. It gives leaders the tools to motivate • Feedback & Group Discussion
team members and guide work to successful • Workshop
• Role-Plays
completion. • Role-Play Review (Feedback
& Group Discussion)
• Using Action Lists
Seminar Review:
• Work Breakdown Structures
• Lessons Learned
• Gantt Charts • Personal Action Plans
• Maslow’s Hierarchy of Needs
• Herzberg: Motivation & Hygiene
• Theory X & Theory Y
• Five “I’s”
• Withholding Judgment
globalinx-itc.com 23

24. Proactive Communication
Seminar Name
Project Management
Section
Training Objectives
Who Should Attend
This project management seminar is designed
for both novice and experienced project
managers. It is especially useful for troubled
projects or leaders of overseas projects where
communication has been identified as a weak
point.
Objectives
This seminar explains proven practices for
influencing team-mates, colleagues and
project stakeholders. Unlike other project Overview
management training, it focusses on essential
“soft skills”, such as communication, persuasion,
influencing and consultation. Case Study
A series of project based case studies will be
used throughout the training to illustrate and
Deliverables:
practice the concepts and skills.
By the end of the training, participants should
be able to:
Intervention
• Analyze situations and select facts which
Support staff will learn the advantages of
can be used to construct logical and
approaching issues (and people) directly,
persuasive arguments in favor of a clear
rather than choosing indirect approaches
course of action.
which may lead to relationship breakdowns or
• Prepare easy to understand, persuasive cascading problems.
presentation material.
• Kick-off and lead consultative discussions to • Proactive Communication
achieve well defined outcomes.
• Communication Styles
• Use questioning techniques to elicit
necessary facts and uncover true needs • Assertive Techniques
and issues.
• Present their own opinions clearly and
persuasively using visual tools and Consultation
techniques. Support staff will understand the benefit of
• Actively lead analytical discussions wherein taking the time to consult with their clients:
options are examined for costs, benefits, reducing interpersonal friction; increasing
risks, and expected results. buy-in and commitment; and resulting in long-
• Uncover counterpart’s objections and term behavioral change due to a deeper
handle them assertively. understanding of the issues involved.
24 globalinx-itc.com

25. Proactive Communication
Seminar Name
Project Management
Section
• Leadership Styles
• Define Problem
Schedule
• Root Causes
• Present Analysis
Day 1
• Constructive Questioning
• Feedback Meetings
AM Seminar Introduction & Overview
Intervention
• Lecture and discussion
• Case study
Presentation
Support staff will learn to present PM Consultation
recommendations and solutions persuasively • Lecture and discussion
by connecting expected results to the • Case study
personal and business motivators of their
Mini Role-plays
clients. • Feedback
• Video review and self evaluation
• Planning to Present
Day 2
• Discovery Technique
AM Presentation
• Barriers to Listening • Lecture and discussion
• Overcoming Objections • Case study
• Develop Solution Mini Role-plays
• Evaluate Options • Feedback
• Video review and self evaluation
• Handling Resistance
PM Final Role-plays
• Feedback
• Video review and self evaluation
•
Seminar Review:
• Lessons Learned
• Personal Action Plans
globalinx-itc.com 25

26. INTERNATIONAL TRAINING CONSULTANTS
Develop Externally ~ Grow Internally
Globalinx Corp has been providing
corporate training and HR consulting
services for global businesses and
government agencies since 1968.
Our Mission is to prepare all project
team members to work in and lead
high performance, multicultural,
global project teams.
We focus on giving workers practical
skills that can be applied in their daily
work and produce immediate, visible,
and measurable benefits both for
themselves and for their companies.
This means building happy,
productive project teams, who finish
projects on schedule, within budget,
and which exceed their client’s
expectations.
Globalinx Corp
Tokyo, Chiyoda-ku, Kandasuda-cho 2-23, Nomura Bldg. 5F
Tel. 03.5297.8243 Fax 03.5297.8689
Email info@globalinx-itc.com
URL globalinx-itc.com