1. Tiffany L. Nona
2041 W. Hebron Pkwy. #2437 - Carrollton, TX 75010 - Cell: 469-268-0857
tiffanynona10@yahoo.com
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PROFILE: Well qualified and results oriented Management/Sales/Insurance professional with over 11
years of successful experience in positions of increasing responsibilities and duties. Top performer with
track record of consistently meeting or exceeding sales goals and customer expectations. Managed two
branches of insurance/membership agents, IRS’s/ Life and annuity agents. Skilled at educating members
on insurance products and recommending best options that met their long-term needs. Team Leader/
Team Player with polished communication skills, verbal, written, interpersonal presentations, and rapport
building. Sales management marketing insurance services, staff training, and development. New business
development, insurance compliance, relationship building, revenue growth generation, branch
management.
KEY COMPETENCIES
 New Business Sales Generation - Refined planning and organizational skills that balance work, team
support, and daily responsibilities in a timely and effective manner to accomplish daily, weekly, monthly,
quarterly sales goals.
 Customer Service/Communication - Excellent ability to work with internal and external customers at all
levels in person, and via telephone and email, to ensure successful communication and customer satisfaction.
 Problem Solving - Resolve problems in a methodical manner independently and with staff to find
appropriate resolutions, efficiencies and a high level of quality.
 Team Player/Independent Contractor - Demonstrated ability to work in a high energy, team-oriented
environment, sharing knowledge and encouraging development of others to achieve specific team goals.
Worked as independent contractor commissioned agent selling insurance products.
 Computer/Systems Knowledge - Basic Microsoft Word, Excel and Outlook
 PROFESSIONAL EXPERIENCE
 AAA Texas – Insurance Business Manager Lewisville, Euless TX. (03/2012-07/2012)
Leadership Skills
 Hired, trained, and supervised a team of insurance agents, Insurance services Representatives, Life and
annuity agents.
 Monitored employee success; provided feedback and coached on performance improvement opportunities to
help employees achieve company sales goals and achieve expectations.
 Manager /leader of 2 AAA Texas branches, (Lewisville, Euless) in P&C insurance and membership.
Oversaw insurance sales. Responsible for assuring that insurance goals were met, daily, monthly,quarterly,
annually. Managed office compliance and customer complaints. Assisted agents on all upcoming changes
that the company had implemented. Attended monthly meetings and checkpoints with regional manager and
VP of Sales for the state of Texas.
Customer Service
 Maximized profitability by providing exemplary customer service, ensuring staff followed suit.
 Dealt with all customer inquiries and complaints in a professional and timely manner.
Marketing & Merchandising
 Developed action plans for increasing sales, staffing models, and adjusting to market trends and demands.
 Development of outside vendor events, met and set up marketing event for agents to work off-site to
achieve lead generation and eventual sales.
 Merchandised branches with appropriate monthly, quarterly sales literature and signage.

2. AAA Texas – FTC Insurance Business Manager - Irving, TX (07/2011-07/2012)
 Managed Field Training Center for AAA Texas
Re-trained Insurance Agents on upcoming changes made by the organization.
 Accuracy and guideline training.
 Made sure Agent/ ISR was ready-trained to go to field sales.
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Automobile Club of Southern California – Insurance Agent/ Specialist; Oceanside, Temecula, Corona Ca.
(04/2002-07/2011)
 Top-Producer in insurance sales for ACSC for 10 years. Generated sales, delivered world class customer
service to our members, responded to customer inquiries, made policy changes, managed renewals.
 Lead generation to include working outside events, outside marketing, cold calling, and working scheduled
duties in offices, phones/counter duties.
Essence Of Maui Inc.- VP of Marketing and Sales; Kihei, Maui, Hi. (09/1995-04/2002)
 Launched/ introduced and marketed new product line to the Hawaiian Islands. Established accounts
throughout 5 states to corporations/ retail chain stores and hotel chain Corporations to include small
independent owned gift shops. This product became the number one retailed over four other lines of body
products in the Hawaiian Islands within the first year of being marketed.
 Hired, trained sales staff in 5 states how to market/ display/ re-order inventory. Responsible for trade-show
merchandising, assisted sales team at trade-shows. Trade-shows attended were the gift and apparel shows in
L.A., Hawaii, Las Vegas. Set up and attended all drug-store chain sales shows. Presented products to major
buyers for in the industry and placed high dollar orders with them.
EDUCATION
Associate of Arts Degree - California State University Fresno. Fresno, Ca.