Webcast Presentation: VRUC Mobile Webcast: The importance of knowing when your mobile app is really missing the mark!

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© 2013 IBM Corporation
IBM Mobile Quality Assurance
Continuously deliver high quality mobile apps
Yan (Tina) Zhuo, Product Manager – Mobile
Leigh Williamson, IBM Distinguished Engineer
The importance of knowing when your mobile app is really missing the mark!

© 2013 IBM Corporation2 #IBMMobile
Please note – This discussion is about an Open Beta
IBM’s statements regarding its plans, directions, and intent are subject to change or
withdrawal without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product
direction and it should not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise,
or legal obligation to deliver any material, code or functionality. Information about potential
future products may not be incorporated into any contract. The development, release, and
timing of any future features or functionality described for our products remains at our sole
discretion.
Performance is based on measurements and projections using standard IBM benchmarks
in a controlled environment. The actual throughput or performance that any user will
experience will vary depending upon many factors, including considerations such as the
amount of multiprogramming in the user’s job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an
individual user will achieve results similar to those stated here.

Industry Solutions
IBM & Partner Applications
Banking Insurance Transport Telecom GovernmentRetail Healthcare Automotive
Application & Data Platform
Strategy&DesignServices
Cloud & Managed Services
Devices Network Servers
Development&IntegrationServices
Management AnalyticsSecurity
IBM MobileFirst offering portfolio

Scan & Certify
Instrument
Test
IntegrateObtain Insight
Manage
Deploy
Design & Develop
Thinking through the mobile enterprise lifecycle

Mobile application quality is more complex

Mobile quality presents unique needs
Consumerization of Technology is Changing the Definition of Quality
Usability and fit-to-purpose are important aspects of perceived quality
Quality of Experience is defined as “the overall acceptability of an application or service,
as perceived subjectively by the end user.”
Time to Feedback
Mobile engagement requires a lifecycle focus on “time to feedback”
Shorter iterations, and more frequent delivery
Majority of the testing performed by developers
Focus is on reducing time to feedback vs. bug count

Helping the software team get smarter about their mobile apps
Tester End UsersDeveloperLOB/Digital Marketer
“When someone leaves a negative review in the app store, it scars your
app for life, you can’t respond to it, and you can’t learn more about the
problem in order to fix it quickly.”
- Mobile Orchard
• How effective our mobile
app is at engaging
customers?
• How can I stay on top of
current quality metrics, and
turn them into an
actionable strategy?
• How could I get visibility to
issues that customers
experience in production
so that I can address them
quickly?
• How can I get more
people to test the apps so
that we can cover different
devices, network carriers,
and OS versions?
• How can I get the latest
and greatest build without
wasting my time to track
that down?
• How can I quickly submit
bug reports with
screenshots and device
details right from the
application?
• How can I provide
direct and
constructive
feedback?

Tester End UsersDeveloper
Over the air build distribution1 In app bug reporting2
Crash log reporting
4
In app user feedback3
LOB/Digital Marketer
Sentiment Analysis5
Builds
User Feedback
Crash logs
Bugs
Bugs vs. Crashes
Quality Dashboard
with Sentiment Analysis
Mobile Quality Assurance features that support the use cases
ibm.biz/mobilequalitycloud
Coming soon

Continuous delivery for mobile apps
backed by a set of cloud services for each stage of the app lifecycle
Developer
Checks in code
Mobile build service
Manual mobile
testing services
Post-release
mobile services
Daily
Hourly
Release
Weekly
Automated mobile
testing services
Mobile device farm

Continuously deliver high quality mobile applications
What’s New
• End user feedback and quality metrics available at every
stage of development
• App quality assurance in a fragmented and complex
environment
 Features/Business Value
• Evidence-based prioritization – enable business and IT to
collaborate on mobile strategy and user experience
• Over the air app distribution – get the latest in the hands of
testers as soon as it is available
• Frictionless bug reporting – spend every minute on testing
latest and greatest builds, not the hassles
• In-app crash reporting – rapid understanding of why an app
fails
• Sentiment analysis – mine app ratings and reviews to extract
actionable feedback before they go viral(coming soon)
Client Benefits
• Improve mobile app quality with holistic visibility into user
experience, including bugs, crashes, feedback, and user
sentiment
• Proactively manage quality risks through rapid assessment
of issues and reduced cycle time
Updated xx-xx-12
Introducing IBM Mobile Quality Assurance (beta)
”What you are talking about
doing is fantastic. You have a
very powerful approach here and
it will drive a lot of what people
will want to do in the market”
(beta)

Over the air app distribution
Developer manages builds
Developer distributes a new build to
in-housed or outsourced testers
Testers update to the new build
when they start up the app or via
notification
Developer can choose to ignore
bug reports or crashes from
obsolete builds
Developer can disable a version on
tester devices
Enables developers to distribute new builds to testers

In app bug reporting
When bugs are identified, tester
simply shakes mobile device to
• Activate bug reporting UI
• Capture screen shots and add
annotation
• Submit bug reports
Bug reports also include environment
meta
• Device maker & model
• OS & version
• Carrier & connection speed
• Battery life & resolution
Enables testers to submit bug reports directly from their phone

Automated crash reporting
IBM MQA captures and aggregates
crashes from pre-production or
production
It captures crash details
• Device maker & model
• OS version
• Carrier & connectivity
• Battery life
• Stack trace
• Log files
It includes a list of sessions that
experienced the same crash and session
details
Enables developers to know when and why crashes occur

Direct user feedback
IBM MQA gathers valuable feedback and
input from your users while they're using
your app
Developers can customize the feedback
workflow
End users can send free-form text
feedback directly to your app managed in
IBM MQA
Enables developers to connect with users

Mobile Quality Assurance
Agile Mobile Development – Integration Scenario with RTC
Rational Team Concert
1. Build mobile app using RTC build engine
2. RTC mobile app build output is uploaded to
MQA
3. OTA new app build distribution to testers
4. Testing under real world conditions
5. In-app crash and bug reporting
6. RTC work items are created from MQA, and
linked to MQA detailed bug reports/crash data
7. Fix most important defects and start new build
Mobile app developer
6
3
5
Mobile app tester
4
7
2
1
Bug reports and
Crash analytics
SDK
SDK

ibm.biz/mobilequalitycloud

Sentiment Analysis
Mine app ratings and reviews to extract
actionable feedback
IBM MQA allows users to see
• Review stats on their mobile apps
• Detailed attribute scores
• Cumulative sentiment score and
trends
Enables line of business to mine user sentiment
Coming soon – Not yet in Open Beta

Action Items for Today:
IBM Mobile Quality Assurance Open Beta

Click Feedback button to get Help or provide feedback

1
Tools and Technologies for MobileFirst Developers:
http://www.ibm.com/developerworks/mobile/
2
3
Ways to get started with IBM MobileFirst
Take part in the IBM Mobile Quality Assurance
open beta: ibm.biz/mobilequalitycloud
Read the CTO Mobile Frontier Blog:
http://bit.ly/ibmmobile-frontier-blog

Legal Disclaimer
© IBM Corporation 2013. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in
this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject
to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained
in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the
applicable license agreement governing the use of IBM software.
References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or
capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to
future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you
will result in any specific sales, revenue growth or other results.
If the text contains performance statistics or references to benchmarks, insert the following language; otherwise delete:
Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will
experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage
configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.
If the text includes any customer examples, please confirm we have prior written approval from such customer and insert the following language; otherwise delete:
All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs
and performance characteristics may vary by customer.
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Webcast Presentation: VRUC Mobile Webcast: The importance of knowing when your mobile app is really missing the mark!

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Webcast Presentation: VRUC Mobile Webcast: The importance of knowing when your mobile app is really missing the mark!