3. Income Statement
Year 1 Year 2 Year 3
Sales $216,228 $220,556 $224,961
Less Cost of Sales $9,864 $10,061 $10,261
Gross Profit $206,364 $210,495 $214,700
TotalOperating Expense $170,295 $216,462 $217,756
Earnings Before Interest & Taxes $36,069 ($5,967) ($3,056)
Interest Expense $0 $0 $0
Earnings Before Taxes
Income Tax $8,017 $0 $0
Net Income $28,052 ($5,967) ($3,056)
4. Balance Sheet
Year 1 Year 2 Year 3
Current Assests $43,241 $11,026 $7,722
Property & Equipment $52,024 $62,024 $62,024
Less Accumulated Depreciation ($12,213) ($25,965) ($40,717)
Total Fixed Assests $39,811 $36,059 $21,307
Total Assests $83,052 $47,085 $29,029
Total Liabilities $0 $0 $0
Stock Paid-in-Capital $55,000 $55,000 $55,000
Retained Earnings $0 ($1,948) ($22,915)
Current Year Earnings $28,052 ($5,967) ($3,056)
Total Equity $83,052 $47,085 $29,029
Total Owner's Equity and Liabilities $83,052 $47,085 $29,029
5. Cash Flow
Year 1 Year 2 Year 3
Net Income $28,052 ($5,967) ($3,056)
Depreciation $12,213 $13,752 $14,752
Inventories ($50) $0 $0
Accounts Payable $0 $0 $0
Net Cash Provided By Operating Activities $40,215 $7,785 $11,696
Building/Leasehold Improvements $5,560 $0 $0
Machinery & Equipment $24,687 $10,000 $0
Net Cash Used in Investing Activities $52,024 $10,000 $0
Sale Of Stock $55,000 $0 $0
Payment of Dividends $0 $30,000 $15,000
Net Cash Provided/Used in Financing Activities $55,000 ($30,000) ($15,000)
Net Increase/Decrease In Cash $43,191 ($32,215) ($3,304)
Plus Beginning Cash $0 $43,191 $10,976
Ending Cash $43,191 $10,976 $7,672
6. Industry
NAICS 81232 Dry Cleaning and Laundry
2014-2019 Annual Revenue Rate -0.6%
Annual Revenue totals $8.5bn
Vulnerability to Economic Factors
Barriers to Entry
Sources: (IBISWorld Industry Report: Dry Cleaners in the US)
7. Target Market
Five Mile Radius
Average household income >
$100,000
Average household income:
$104,448
Age range: 25 – 65
265,105 households
Work + strong interest in self
appearance
Socially responsible
+
Environmentally conscious
Sources: (IBISWorld Industry Report: Dry
Cleaners in the US 2014)
(Esri San Jose Income Profile from
2009-2013)
12. Operations
11 Race St, San Jose , CA 95126
Hours
Improvements
Quality Control
Customer Service
Order Fulfillment
13. Goals
Increase Sales by 15% over the first five years
Turn a 10% profit by the end of year two
To create a popular and highly respected brand that
provides a convenient and quality service
Focusing on this industry's target market and to mitigate vulnerability to economic factors, company is located in San Jose, which has been found to have the second highest average household income in the United States. Strategy is consistent with the customer service plan outlined. Furthermore, the company has competitive prices to direct competitors.
The main key external drivers for industry are per capita disposable income, national unemployment rates, and households earning more than $100,000. When per capita disposable income rises consumers typically increase their household expenditures and discretionary services like dry cleaning.
The barriers to entry for dry cleaning industry are medium with increasing trends mostly due to the heavy regulatory environment. Competition levels are high mostly due to price and location but also due to the fact there are no major players in the industry.
Lifestyle: Working and have a strong interest in self appearance
Psychographic Description: customers can be described as socially responsible and environmentally conscious.
Owner: Financials, Marketing, Inventory Management, Customer Relationships, Brand Awareness
Laundry Expert: Customer Service, Quality Control, Dry Cleaning Production, Laundry Production, Alterations
Worker #1 and #2: Customer Service, Assist Dry Cleaning Production and Cleaning Production
Worker #3: Customer Service, Pick-up and Delivery
Hours: Mon-Fri:7-7 and Sat/Sun: 9-2
Improvements: Counter, Order Assembly System, LED light fixtures.
Customer Service: empowered to solve problems, remark in the customers profile, memory, mystery shopper hired to measure customer service level and contribte to CS bottom line.