1. Gail Gitsham gailgitsham@gmail.com 0434 499 677
Resume
Contact Details
Name Gail Gitsham
Address PO Box 1908
Springwood Qld 4127
Mobile 0434 499 677
Email Address gailgitsham@gmail.com
Career Summary
An experienced administration and accounts officer with a strong focus on customer service. Has excellent Excel and
Word skills, experienced in SAP and MYOB Exo and picks up new systems very quickly, completes work accurately and
has a very high attention to detail. Able to resolve complex reconciliations and explain the reconciling items to customers
and team members. Used to using coding transactions. Experienced in a wide range of roles including:
• Head of Administration
• Event Management
• Accounts payable
• Accounts receivable
• Petty cash and banking
• Sales, order processing and customer service
• Completing contracts such as REIQ property sales contracts and loan finance
• Personal Assistant
• Administration
• Reception, typing and data entry
Able to work with minimal supervision and has a high level of initiative. Willing to undertake a wide range of duties and is
able to teach others how to do processing and use Excel, Word and other systems and documents processes
Employment History
September 2015 – REAL Education
May 2016 Real Education provides personal and professional education. Their vision is to provide unique, innovative,
dynamic and inspirational workshops, seminars and programs that facilitate quantum transformation in the
lives of individuals, families, communities and countries. They are not an RTO organization.
Head of Administration/Event Manager
• Providing personal assistance to the Directors as required
• Overview of four employees with relation to administration tasks
• Taking and distributing Minutes of Meeting
• In charge of ordering stationery and office supplies as needed
• First point of contact for all incoming calls
• Formatting and Preparation of Crew and Leadership Manuals
• Formatting and Preparation of Participant Manuals
• Compiling all Medical History Forms and Activity Forms for Crew and Participants for each
event and then updating information to our database
• Ensuring all documentation for each event is up to date, including lists for Crew and
Participant registration, Emergency Contact details, Crew Task Sheets, Crew Handbooks,
Shuttle Bus Lists and Flight numbers and arrivals time.
• Organising and confirming all venue, shuttle bus, hire truck and chef reservations for each
event
• Updating Pricing Structure for all Events

2. Gail Gitsham gailgitsham@gmail.com 0434 499 677
• Ensuring Google Calendar dates are correct and making changes as necessary
• Maintenance of Google drive
• Maintaining and updating client database
August 2008 – Independent Solutions (previously Scanning Systems Australia)
April 2015 Independent Solutions provide Point of Sale, Back Office and CCTV solutions
to Fuel, Convenience, Grocery and Liquor retailers. They are a division of Metcash.
Accounts/Administration/Reception Relief/PA Relief
Accounts Receivable (2008-April 2015)
• Creating and Invoicing Sales Orders
• Answering customers account queries
• Reconciling accounts
• Weekly tracking and invoicing of rental units
Accounts Payable (2008-April 2015)
• Receiving in stock and recording serial numbers to the database (2008-2009)
• Creating and receipting in Purchase Orders
• 3 way matching of Purchase Orders, Delivery Dockets and Invoices
• Ensuring all Vendor Invoices have been received and processed for payment
• Following up Vendor queries
• Reconciling Accounts
Reception (2008-2012)
• Tracking of all incoming and outgoing freight
• Organizing freight pick ups and controlled returns
• First point of contact
PA (2008-2012)
• Dictaphone typing
• Preparation of quotes, orders and invoices
• Ordering of food for training sessions
• Proof reading of newsletter before it is published
Sept 2007 – Plantation Homes
August 2008 Plantation Homes is part of the Henley Group and is a builder of new residential homes.
Customer Service Administrator Pre-Site
• Following up client files where necessary until jobs have been given “Authority to Start
Construction” and sent to site
• Contacting all Clients pro-actively as needed until site start
• Managing incoming phone and email customer enquiries until site start
• Maintaining effective administrating processes
• Liaising effectively with Developers, Councils and Financiers as needed
• Input all relevant information to data-base as required
• Effectively liaising with internal and external customers to maximize positive results
• Providing ongoing team support as necessary
• Attending weekly work-flow and team meetings
July 2007 - Skills Tech Australia
Sept 2007 (formerly part of Logan TAFE)
Administration Officer Level 2 - Temp Position
• Handling all enquiries for Construction & General Safety Blue Card over the phone and
through email/post
• Booking Blue Card appointments
• Distribution of Blue Cards and entering Blue Card Results
• Organizing Third Party Contracts for payment of courses
• Handling all enquiries for Cert II in Split Systems Air Conditioning over the phone and
through email/post

3. Gail Gitsham gailgitsham@gmail.com 0434 499 677
• Preparing returned Cert II information for assessment, entering results, and organizing
follow up appointments if necessary
• Ensuring students grades are entered correctly and that Start of Study and Close of Study
dates are accurate, making changes as necessary
• Filing
• Archiving
Education/Qualifications
Associate Diploma of Business (Office Skills & Administration)
Logan Institute of TAFE
Australian Music Examination Board
Theory Exams Grades 1, 2 and 3
Australian Music Examination Board
Practical Exams (Piano) Grades 3 and 6
Skill Summary
Non-Technical Skills
Negotiation, Customer Service, Phone duties, Face to face interactions
Computer Skills
• 78wpm typing with 99% accuracy
• Advanced MS Office
• Advanced MS Excel
• Advanced MS Word
• Advanced Windows 95 – Windows 7, Intermediate Windows 10
• Advanced Microsoft Outlook
• Intermediate MS Access
• Intermediate MS PowerPoint
• CRM (Goldmine, Aegis, Sugar, InSync)
• SAP (AR & AP)
• MYOB Exo
• PageMaker
• SMS Broadcast (beginner)
Other Achievements
• Statement of Attendance Medical Administration Course through Mater Hospital
• 20 hour Medical Terminology course completed at Logan TAFE
• Certificate of Achievement Logan City Youth Orchestra
• Editor/Publications Officer TAFE Magazine
• Workshop of Excellence Instrumental Music
Referees
Geoff Charles Megan Ardern
Administration Manager (former) Account Manager (former)
Independent Solutions Independent Solutions
0412 191 179 0421 169 203
Julie Lawrence (Personal Reference)
Franchisee Owner and Mobile Mortgage Manager
RAMS
0402 561 156
Robbie Spence (Personal Reference)
Guidance Officer
Education Queensland
0435 732 650