Relaunching gainsight at your organization

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Throughout your Customer Success journey you are sure to encounter times where your business needs change. Those changes may prompt the need to re-think your Gainsight strategy. Join a webinar with one of our customer leaders, Gild, to hear how they created and executed on a plan to ‘re-launch’ Gainsight to their organization.

Tecnología

Best Practices for Re-launching
Gainsight at your Organization

Stephanie Stapleton
VP of Customer Success
Gild
Mandi Derbis
Manager of CS Operations
Gild
Presenters

• Gild is a SaaS startup founded in 2011
• Based in San Francisco
• Gild has introduced the first end-to-end
hiring platform that is automated and
smart, so recruiters can take back their
time and focus on where they add the
most value.
• Gainsight customer since September
2013

• Why you may want to re-launch Gainsight
• Aligning teams
• Wins and risks
• Creating a re-launch plan
• Rolling it out to the team
• Measuring the success of the re-launch
Topics We’ll Cover Today

©2015 Gainsight. All Rights Reserved.
• Your business has changed
• Enhancements following initial
implementation
• Messy instance
Why Re-launch?

©2015 Gainsight. All Rights Reserved.
Alignment is Key
Leadership Administrator Team

©2015 Gainsight. All Rights Reserved.
Executive/Leadership
• High-value functionality
• Team KPIs
• Data driven
Team
• Holistic view of customer base
• Time savings
• Project involvement = adoption
Wins
Administrator
• Documented instance
• Knowledge and growth
• Departmental impact

©2015 Gainsight. All Rights Reserved.
Improper
communication
Timing & Deadlines
Changing priorities
Impact
Control
? ?
?
?
?
?
Risks

©2015 Gainsight. All Rights Reserved.
Creating the Project Plan

©2015 Gainsight. All Rights Reserved.
Executing the Project
Adjustments made for final iteration
Feedback gathered
Team used new functionality and complied feedback
Recapped via email with resources (e.g. training materials, knowledge base articles)
Trained team on new enhancements
Configured components of phases

©2015 Gainsight. All Rights Reserved.
Measuring Success

Key Takeaways
• Get team alignment
• As an admin, your level of familiarity will directly impact your
deadlines
• Build project based on team goals, not features
• Communication is critical
• Measure your successes through Gainsight

Child-like Joy
©2015 Gainsight. All Rights Reserved.
Q & A

©2015 Gainsight. All Rights Reserved.
Join the Conversation on Community
• Link: https://community.gainsight.com/gainsight/topics/cs-knowledge-drop-re-launching-gainsight
• You can find best practices from previous webinars by visiting community.Gainsight.com
• Keyword: CS Knowledge Drop

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Discord is a free app offering voice, video, and text chat functionalities, primarily catering to the gaming community. It serves as a hub for users to create and join servers tailored to their interests. Discord’s ecosystem comprises servers, each functioning as a distinct online community with its own channels dedicated to specific topics or activities. Users can engage in text-based discussions, voice calls, or video chats within these channels. Understanding Discord Servers Discord servers are virtual spaces where users congregate to interact, share content, and build communities. Servers may revolve around gaming, hobbies, interests, or fandoms, providing a platform for like-minded individuals to connect. Communication Features Discord offers a range of communication tools, including text channels for messaging, voice channels for real-time audio conversations, and video channels for face-to-face interactions. These features facilitate seamless communication and collaboration. What Does NSFW Mean? The acronym NSFW stands for “Not Safe For Work,” indicating content that may be inappropriate for professional or public settings. NSFW Content NSFW content encompasses material that is sexually explicit, violent, or otherwise graphic in nature. It often includes nudity, profanity, or depictions of sensitive topics.

Understanding Discord NSFW Servers A Guide for Responsible Users.pdf

UK Journal

This presentation explores the impact of HTML injection attacks on web applications, detailing how attackers exploit vulnerabilities to inject malicious code into web pages. Learn about the potential consequences of such attacks and discover effective mitigation strategies to protect your web applications from HTML injection vulnerabilities. for more information visit https://bostoninstituteofanalytics.org/category/cyber-security-ethical-hacking/

HTML Injection Attacks: Impact and Mitigation Strategies

Boston Institute of Analytics

Boost Fertility New Invention Ups Success Rates.pdf

sudhanshuwaghmare1

presentation ICT roal in 21st century education

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Relaunching gainsight at your organization

1. Best Practices for Re-launching Gainsight at your Organization

2. Stephanie Stapleton VP of Customer Success Gild Mandi Derbis Manager of CS Operations Gild Presenters

3. • Gild is a SaaS startup founded in 2011 • Based in San Francisco • Gild has introduced the first end-to-end hiring platform that is automated and smart, so recruiters can take back their time and focus on where they add the most value. • Gainsight customer since September 2013

4. • Why you may want to re-launch Gainsight • Aligning teams • Wins and risks • Creating a re-launch plan • Rolling it out to the team • Measuring the success of the re-launch Topics We’ll Cover Today

7. ©2015 Gainsight. All Rights Reserved. Executive/Leadership • High-value functionality • Team KPIs • Data driven Team • Holistic view of customer base • Time savings • Project involvement = adoption Wins Administrator • Documented instance • Knowledge and growth • Departmental impact

13. ©2015 Gainsight. All Rights Reserved. Executing the Project Adjustments made for final iteration Feedback gathered Team used new functionality and complied feedback Recapped via email with resources (e.g. training materials, knowledge base articles) Trained team on new enhancements Configured components of phases

15. Key Takeaways • Get team alignment • As an admin, your level of familiarity will directly impact your deadlines • Build project based on team goals, not features • Communication is critical • Measure your successes through Gainsight

17. ©2015 Gainsight. All Rights Reserved. Join the Conversation on Community • Link: https://community.gainsight.com/gainsight/topics/cs-knowledge-drop-re-launching-gainsight • You can find best practices from previous webinars by visiting community.Gainsight.com • Keyword: CS Knowledge Drop

Relaunching gainsight at your organization

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