Patient experience is not just about the quality of care measurements and outcomes. Today, there are about 10 aspects that define the patient experience, and each one has its own impact to attract and retain patients within the network.

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3 Ways Through Which
A Practice Can Enhance
Patient Experience And Improve Patient Engagement
www.healthviewx.com
Learn how to improve patient experience and engagement

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Patient experience is not just about the quality of care measurements and
outcomes. Today, there are about 10 aspects that define the patient experience,
and each one has its own impact to attract and retain patients within the network.
Patient experience and engagement can be defined by the following aspects,
Patient experience and Patient engagement
● Meeting with a doctor
● Wait time
● Billing
● Scheduling appointments
● Appointment follow-up
● Staff interactions

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Patient experience and engagement can be defined by the following aspects,
Patient experience and Patient engagement
● Pharmacy
● Online reviews
● Social media
● Website
Let us explore a few tips that will enhance the patient experience, improve patient
engagement, drive better outcomes and keep staff engaged. We know patients
actively involved in their health tend to have better outcomes, report higher overall
satisfaction, and experience lower health-related costs.

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Enhancing and transforming the patient experience and providing first-rate, patient-
centered care revolves around the consistent development of processes to meet
patients’ expectations and needs. Understanding patients’ preferences and priorities
will allow practices to identify and optimize opportunities to increase comfort and
reduce suffering which will ultimately strengthen the patient-provider relationship.
Patient experience and Patient engagement
Let us first define exactly what patient engagement is and break down top-level
strategies that practices can use to stay connected with their patients outside
traditional clinic walls.

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The patient experience is influenced by the perception of the care they received. Ultimately,
patient experience represents the overall satisfaction of their personal experience with the
practice, which, more often than not, is beyond control.
What is the difference between patient
engagement and patient experience?
Patient engagement, however, relates to the way a patient mobilizes their healthcare experience.
What actions do they take that allow them to take an active role in their healthcare?

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What tools, technologies, and programs are available to encourage patients, caregivers, and
families to play a more engaged role in administering their long-term health and wellness?
To improve patient engagement, a practice must recognize that engaging with patients is a
triangular synergy between the physician, the patient, and the practice.
What is the difference between patient
engagement and patient experience?
t is about encouraging interaction between patients and providing meaningful opportunities for
your patients to engage in the ways they know and are comfortable with.

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Patient engagement is no rocket science. Patients want any practice to be
accessible. They desire simple ways to schedule appointments, and
perhaps most important of all, they want transparent and straightforward
billing.
Technology has its purpose, but nothing can substitute for genuine
interpersonal communication. Compassion and empathy are not something
patients can get from AI or an app; they are, however, things the practice
and their staff can use to promote greater engagement.
Keeping patients engaged after they
leave

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If a practice has the latest technological gadgets, it doesn’t mean that they
can check patient engagement off your to-do list. Improving patient
engagement is about that personal touch, human connection, feeling like
taking an active role in managing healthcare delivery.
Therefore, how can a practice engage their patients? The answer lies in the
space between a doctor’s visit and the following chapter in a patient’s care.
Keeping patients engaged after they
leave

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Patients have climbed on the digital bandwagon and ready for technological
engagement. Patients already interact daily with different technologies, so
practice should consider employing those to boost engagement. Here are
some ideas that will work:
● Smartwatch health data monitoring
● Real-time educational opportunities through the website or Alexa-like
devices
● Push notifications to remind patients to exercise, pick up their
prescriptions, or invite them to special events or seminars
Keeping patients engaged after they
leave

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To impact patient experience, satisfaction, and engagement, it will be
critical to concentrate on the tiny adjustments within the practice’s
workflow that will have a significant impact on the patient.
Keeping patients engaged after they
leave

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Three-quarters of aging households are expected to adopt voice-assisted
technology by 2020 making artificial intelligence (AI) the tech frontrunner to
enhance patient engagement.
Not inconceivable is the presence of an Alexa like Bluetooth speaker
running through exam rooms, performing like closed-loop HIPAA-compliant
systems. Patients would be able to ask questions related to their file and
diagnosis, change the TV channel or dim the lighting in the room.
Leverage Artificial Intelligence

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Virtual reality (VR) can also drive patient engagement. Some hospitals in
California are employing VR to show patients how specific brain surgeries
will be performed, thus elevating patient satisfaction scores as well as
reimbursements. There’s a real possibility of home care and wound care
with patient and provider interacting one-on-one from different locations is
just around the corner.
Leverage Artificial Intelligence

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The language also has a great impact on patient engagement. Instead of
focusing on “adherence and compliance,” the practice should try to discern
the underlying social or environmental factors hindering a patient from
complying with medical recommendations.
Why is a particular patient unable to comply? A practice must take the time
to connect with and understand their patients.
Remember who you are talking to

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They need to have conversations, put themselves in their patients’ shoes,
and then find methods to boost patient engagement and enhance overall
patient satisfaction.
Roughly 40 million U.S. adults read at a junior high school level. However,
most healthcare directions are written in much more complex language
(usually in tiny fonts) which cause confusion and increase non-compliance,
particularly among aging populations. To fully engage patients, practices
must make sure they can comprehend the instructions we’re giving them.
Remember who you are talking to

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They need to have conversations, put themselves in their patients’ shoes,
and then find methods to boost patient engagement and enhance overall
patient satisfaction.
Roughly 40 million U.S. adults read at a junior high school level. However,
most healthcare directions are written in much more complex language
(usually in tiny fonts) which cause confusion and increase non-compliance,
particularly among aging populations. To fully engage patients, practices
must make sure they can comprehend the instructions we’re giving them.
Remember who you are talking to

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At the end of the day, an engaged patient has superior outcomes, reduced
costs of care, and greater satisfaction overall. The more a practice develops a
culture beyond the clinical atmosphere to one that connects both patient and
provider through a digital culture of wellness, communication and
personalization, the more the patients and the practice will benefit.
What does it all mean?
Patients demand experiences be more custom to them, and one of the best ways
to deliver is to keep them engaged outside of the office, leverage technology and
utilize the proper language to drive your points and treatment plans home.