Candidate Experience is about the Candidate Perspective The European Candidate Experience Formula During the Cielo Talent Acquisition Summit for European Recruitment Leaders in London, Intelligence Group presented The European Candidate Experience Formula. To win the European war for talent, employers need to provide the best candidate experience. To do so, they need to know and exceed the local candidate expectations. The trick lies in (1) knowing and managing the local candidate expectations and (2) the right candidate preparation.

1. The European
Candidate
Experience
Formula

2. Intelligence Group
 Recruitment data
& tech company
 Specialized in
demand & supply
 GTAM, N=64.000 in
28 European countries

3. The European
Candidate
Experience
Formula

4. The European
Candidate
Experience
Formula
Ukraine
1,6
Europe
2,9
Slovakia
1,9
Germany
4,1
Denmark
4,5
Ukraine
1,5
Europe
3,5
Slovakia
2,0
Germany
4,8
Sweden
4,7
Application process in weeks
Ukraine
1,6
Europe
3,1
Slovaki
a
2,0
United Kingdom
3,6
Germany
4,3
Denmark
4,4
United Kingdom
3,3
United Kingdom
4,0

5. The European
Candidate
Experience
Formula
Europe
2,7
Europe
2,6
Slovakia
2,0
Latvia
2,1
Belgium
3,5
Europe
2,6
Slovakia/
Latvia
2,1
Belgium
3,8
United
Kingdom
2,3
France
4,0
Job interviews
Slovaki
a/
Latvia
2,1
United
Kingdom
2,4
Belgium
3,6
France
4,2
United
Kingdom
2,4
France
4,4

6. The European
Candidate
Experience
FormulaExpected interviews x expected time
of procedure
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[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRA…
[CELLRANGE]
[CELLRANGE]
[CEL
LRA…
1.0
1.5
2.0
2.5
3.0
3.5
4.0
4.5
1.0 1.5 2.0 2.5 3.0 3.5 4.0 4.5 5.0
Jobinterviews
Application procedure in weeks
Expectations: job interviews & application procedure

7. Candidate (and Hiring
Manager) Preparation

8. Realistic Job profiling (spielwork.nl)

9. The European
Candidate
Experience
Formula Expectations in the application process
EU
Personal feedback on my
application
Short application process
Reasons for rejection
Easy (online) application procedure
Sufficient opportunities to
present what I bring to the
table
Interaction with employer on a equal footing
Interviewer who prepared the job interview
well
Approachability of recruiter/employer
Meeting with line/team/hiring
manager
Meeting with team members/colleagues
49%
35%
31%
31%
30%
26%
23%
23%
20%
19%

10. The European
Candidate
Experience
Formula Application process-personal feedback
on application

11. The European
Candidate
Experience
FormulaApplication process UK
Application
advice after
rejection
Reasons
for
rejection
Weekly
update on
procedure/
status of
application
Opportunity to
get in touch
with/meeting
hiring employer
after working
hours Sufficient
opportunities to
present what I
bring to the
table
Interaction with
employer on an
equal footing
Top 3 most
typical for UK
Top 3 least
typical for UK

12. The European
Candidate
Experience
Formula Application process-sufficient
opportunities to present what I bring to
the table

13. The European
Candidate
Experience
FormulaApplication process differences
in gender
Typical for men Typical for
women
1. Interviewer who looked
me up on social media
2. Meeting with the
line/team/hiring
manager
3. Opportunity to get in
touch with/meet hiring
employer after working
hours
1. Easy (online) application
procedure (sending in
resume/covering letter
etc)
2. Opportunity to shadow
future colleagues to get
more of a sense of the job
and company
3. Short application process

14. The European
Candidate
Experience
Formula Application process differences
in age
Typical for 15-34
years
Typical for 50+
years
1. Application advice
after rejection
2. Weekly update on
procedure/status of
application
3. Reasons for rejection
1. Short application
process
2. Meeting with the
line/team/hiring
manager
3. Sufficient
opportunities to
present what I bring to
the table

15. The European
Candidate
Experience
FormulaWho negotiates the most and least?
The most
Estonia
95%
Ukraine
95%
Hungary
95%
The least
United Kingdom
68%
Norway
78%
Ireland
79%

16. The European
Candidate
Experience
FormulaExaggerating salary
The most
Germany
43%
Slovakia
38%
Austria
37%
The least
Norway
12%
Portugal
14%
Lithuania
15%

17. The European
Candidate
Experience
FormulaExaggerating salary x negotiating
conditions
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRAN…
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE] [CELLRANGE]
[CELLRANGE]
[CELLRANG…[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE][CELLRANGE]
[CELLRANGE][CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE]
[CELLRANGE][CELLRANGE]
10%
15%
20%
25%
30%
35%
40%
45%
60% 65% 70% 75% 80% 85% 90% 95% 100%
Exaggeratingsalary
Negotiating about conditions
Exaggerate salary x negatiotating conditions

18. The European
Candidate
Experience
Formula Negotiating conditions
Most negotiated
about
Least negotiated
about
1. Salary
2. (Permanent) contract
3. Working hours (per
day)
1. Joining bonus
2. Company care lease
3. Package in case of
eventual redundancy

19. The European
Candidate
Experience
FormulaWinning the candidate experience
• Manage the expectations of the
candidate
• Win the experience by focussing on
the expectations
• Know that expectations differ
• Per country
• Per occupation
• Per age group
• Know your target group
• Assumptions are the…