Gem Elizabeth McAuley is seeking a position that utilizes her 15 years of experience in administrative, customer service, and medical roles. She has a strong work ethic and excellent communication, organizational, and computer skills. Her background includes roles as a call center representative, front desk agent, administrative assistant, fraud prevention officer, and personal assistant. She is currently studying customer service and communication skills and is proficient in Microsoft Office programs.

1. Gem Elizabeth McAuley
14 Braemar Way, Nuneaton. CV10 7FL
07952 975 098
gegeelizabethmay@gmail.com
Personal Statement:
A reliable, strong work ethic, highly motivated and committed to quality in all aspects of
work, able to work on own initiative and work well as part of a team. Experience in
following sectors: Medical urgent care,Pediatrics,Executive business office, Small
company owner office, Banking, Hotel.
Key Skills:
 Good communication and public relations skills
 Excellent organization and cleanness skills
 Adhered to Strict Data Protection policy and procedures
 Able to put in place Health and Safeguarding policy and procedures
 Multi-tasker and administrative skills
 Good knowledge with Microsoft Windows and Outlook.
 Able to prioritize workload and time management skills
 Competent in invoicing and colleting payments
 Always able to follow companies Healthy and Safe regulations
 Good with planning travel and conference events
 Training new employees, company introduction, work and company policies, data,
computer programs, customer service, confidential polices and self confidence
Currently studying up to date professional skills in Customer Service &
Communication Skills.
Work History and Professional Experience:
Call Center Reprehensive, ASI, Righttime Medical Care, Pediatric Group
Crofton, Maryland, USA, February 2013 - July 2014
 Answering patient, pharmacy and providers phone calls
 Up dated patients accounts & adhering HIPPA patients confidential polices
 Triaged patients
 Scheduling pediatric and adult urgent care appointments and amended
appointments
 Dealt with patient next day calls to ensure patients were ok after being discharged
from medical centers
 Conferred with Insurance providers, Pharmacies and Doctors
 Dealt with patients messages web and voice mail messages
 Contacted Doctors and Nurse regarding work shifts
 Creating daily reports
 Trained new employees, company introduction, work and company policies, data,
computer programs, customer service, confidential polices and self confidence

2. Front Desk Agent,Doubletree by Hilton Hotel, Annapolis, Maryland, USA
(Temp work) May 2012-December 2012
 Professionally administered customer check-in/check-out procedures
 Dealt with customer needs and complaints by developing various case-by-case
solutions
 Trusted with daily banking necessities
 Provided high levels of customer service
 Managed telephones calls
 Used computer scheduling programs to book rooms
 Communicated with Housekeeping Manager and Restaurant Managers to manage
customer requests
Administrative Assistant, Amtek Company, Arnold, Maryland, USA (Temp
work) February – April 2012
 Managed daily post
 Addressed customer phone calls
 Typed official office related documents
 Increased aptitude to collate and file
 Packed and shipped out customers purchases
Child Carer, February - November 2011
 Cared for a 4 month baby until 1 year,at my home
 Temporary stayed home being a house wife and cared for my son
Fraud Prevention Officer, Natwest and Royal Bank ofScotland, Harrogate,
England, June 2005-2007
 Managed incoming calls with lost, stolen bank cards and referrals
 Dealing with customer concerns and complaints.
 Gathered information to provided solutions
 Dealt with conference calls with customers and other banks
Administrator, McCleans Cleaning Service,Harrogate, England, 2001-2005
 Developed price quotes for different customers
 Developed invoices and collected payments
 Advertised company campaigns
Receptionist, The Yorkshire Hotel, Harrogate, England, 2003-2004
 Professionally administered customer check-in/check-out procedures
 Dealt with customer needs and complaints by developing various case-by-case
solutions.
 Trusted with daily banking necessities
 Provided high levels of customer service
 Address telephones calls
 Used computer scheduling programs
Personal Assistant, Pitman Training Center, Wetherby, England, 2001-2002
 Assisted directors with training coordination of students and instructors.
 Managed daily post

3.  Addressed customer phone calls
 Typed official office related documents.
 Increased aptitude to collate and file.
Educational background:
Learn Direct, Warwickshire, England, February 2014 – Presently
 BSC Level 2 in IT User Skills (ECDL Extra) (ITQ) (QCF)
Righttime Medical Urgent Care Adult, Annapolis,Maryland, USA - 2014
 Adult, child and Infant CPR , AED
Harrogate College, Harrogate,England, September 1998-June 2001
 Diploma in Communication, Certificates of Achievement: Business
Administration, Science, Employment Skills and Career Development, Health and
Safety and Food Hygiene
Redgorton House School, Scotland, 1996-1998;
 Scottish Standards Achieved (U. S. High School Equivalent)
Hobbies and interests:
In my spare time, I enjoy art and design,creative writing, history and traveling, horsing
riding, reading, going to see theater, concerts and movies,Tai chi, going to
festivals, learning newskills; currently learning Spanish, I love being involved with
charities e.g.; Cancer and Animal charities, and spending time with family and friends.