1. GIL CALDWELL
4024 Clinton Avenue, Richmond, VA 23227 804-314-4129  gilcaldwell61@gmail.com
Counseling | Community Outreach | Client Assessment
Unique background combines counseling, outreach, assessment, customer service, and entrepreneurial
experience. Recent undergraduate and graduate coursework focused on drug and alcohol abuse and addictions.
Volunteer and academic initiatives include community outreach, client support, and group facilitation. Strong
leader, motivater, and organizer, recognized for integrity and compassion. Excellent project management,
administrative, and organizational skills. Energetic, creative problem solver.
Education
UNION PRESBYTERIAN SEMINARY, Richmond VA
Masters of Divinity Student, 2013 to 2014
• Coursework included Pastoral Care Ministering to the Alcoholic Family; Pastoral Care and Counseling.
• Provided individual counseling during heroin withdrawal and rehabilitation. Accompanied clients for daily
Methadone treatments, and provided emotional support and guidance resulting in successful outcomes.
• Facilitated small support groups for both drug and alcohol addiction.
Ashford University, Clinton, IA
Bachelors of Arts Psychology Major, 2013
• Coursework focused on assessing addictive behavior and treating addictions.
Volunteer Experience
ST JOHNS UNITED CHURCH OF CHRIST, Richmond, VA 2006 to Present
Mission and Outreach Chairperson, Secretary of Church Council, Teller, Welcome Team, Choir Member
• Lead outreach and community engagement activities. Created and host a Parking Lot Ministry to feed and
minister to the homeless, college students, and area residents.
• Assist in preparation and presenting of annual budget. Organize fundraisers and capital campaigns.
Work Experience
HOME DEPOT CORPORATION, Richmond, VA 2010 to Present
Special Services Associate, Broad Street 2013 to Present
• Assumed newly created position promoting customer excellence. Assess, manage, and resolve escalated
customer service issues. Introduce special events to engage customers and staff in a positive way.
• Play key role in loss prevention, significantly reducing in-store theft and de-escalating conflict situations.
• Assume managerial role frequently when needed. Complete daily and weekly reports.
Front End Supervisor 2011 to 2013
• Managed highly diverse team of 28 associates, providing leadership and guidance, and motivating staff to
perform at the highest standards of customer service.
• Counseled performance issues with sensitivity while giving constructive, supportive feedback.
• Assessed potential hires and trained new associates. Completed performance appraisals.
• Provided proactive technical support to ensure systems systems availability at all times.
Millwork Department Supervisor 2010 to 2011
ALLSTATE/CALDWELL INSURANCE 1993 to 2010
Owner/Agent
• Led the first agent-owned Allstate agency to become one of the largest in the Greater Richmond area with
over 3,000 clients. Selected as a model agency site for mentoring and training new agents.
• Developed highly productive, successful sales team. Promoted strategies that included relationship
management, telemarketing, mailing, social media, and other adverstising campaigns.

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• Participated in Trade Shows and organized financial planning education events for customers.
• Awards: Premier Service Agency Designation, Honor Ring, Quality Agent Award, National Agent Award.
Affiliations & Community Service
JAMES RIVER GREYHOUNDS (Formerly Greyt Adventures Greyhound Adoptions) 2002 to 2009
Founder & Board Member
• Organized adoptions, veterinarian visits, fundraising, and grant writing. Elected to National Board in 2006.
• Co-hosted a weekly Radio Talk Show titled “Greyhounds Make Great Pets” for three years.
• Assisted in securing authors, veterinarians, and others to interview each week.
RICHMOND ANIMAL LEAGUE (RAL), Richmond VA 1994 to 2002
Volunteer, Board Member, Treasurer, Vice President, Executive Board Member.
• Assisted with grant writing, daily operations of kennel, and major undraising.
• Integrated computer systems into the operation of facility.
Technical Skills
PCs, Word, Excel, PowerPoint; POS systems. Quick study on new technology and systems.
Internet, Social Media