OT Salary Guide 2017

FOR ADMINISTRATIVE PROFESSIONALS
2017 SALARY GUIDE

All trademarks contained herein are the property of their respective owners.
1 Welcome to the OfficeTeam
2017 Salary Guide
2 About the Data in
the Guide
4 Hiring Trends in the
United States
8 Spotlight: Healthcare
Hiring Trends
10 Administrative Salaries:
United States
13 Local Market Variances:
United States
16 Hiring Trends in Canada
18 Administrative Salaries:
Canada
20 Local Market Variances:
Canada
22 A Hiring Checklist —
The 12 Basic Steps
24 The Career City Index:
Making the Most of Location
26 About OfficeTeam
28 Worldwide Locations
TABLE OF CONTENTS
officeteam.com/salary-center
For the latest news on
compensation and hiring trends,
visit our Salary Center.

1
WELCOME TO THE OFFICETEAM
2017 SALARY GUIDE
Competitive compensation
is critical in the tug-of-war
companies are waging over
skilled professionals today.
It’s also a firm’s best line of
defense against losing top talent.
To recruit and retain the best
people, more employers are willing
to negotiate compensation. But
to succeed, hiring managers must
keep up with the most current pay
rates for these professionals.
That’s why, for decades, we have
published our annual OfficeTeam
Salary Guide to help employers
evaluate compensation trends and
develop a talent strategy.
We’ve tapped our deep networks to
identify the latest salary ranges in the
administrative field, as well as the most
recent hiring and workplace trends.
The result is the OfficeTeam 2017
Salary Guide, which you can use
to ensure your offer is competitive.
We also understand that each
hiring situation is different. That’s
where the personal expertise of our
OfficeTeam staffing and recruiting
professionals across the country
comes in. Let us be your resource
as you set compensation levels for
new hires, plan budgets and try
to better understand the
hiring environment.
2017 SALARY GUIDE | OFFICETEAM

NEED HELP WITH YOUR
JOB DESCRIPTIONS?
Access our list of administrative
job descriptions. Use them as a
starting point and customize to
fit your positions.
2
The OfficeTeam 2017 Salary
Guide features salary ranges
for more than 60 positions in
the administrative field, including
executive and administrative
assistant, receptionist, customer
service representative, and
human resources (HR) assistant.
Our salary data are based chiefly
on input from our North American
recruiting and staffing professionals,
who make thousands of full-time
and temporary placements each
year. The projected salaries for each
position reflect starting pay only.
Bonuses, incentives and other forms
of compensation are not taken into
account. Because professionals
joining a company may enter at
a variety of experience levels,
we report salaries in ranges. The
ranges represent national averages
and can be adjusted for your
market by using the local variance
numbers on Pages 14-15 for the
United States and Page 20 for
Canada. Hiring trends and other
information in the guide are based
on our surveys of executives and
hiring managers.
ABOUT THE DATA
IN THE GUIDE
officeteam.com/salary-center

3
The U.S. Department of Labor’s
Bureau of Labor Statistics projects
there will be more than 5.6 million
total job openings in office and
administrative support positions
between 2014 and 2024.

4
HIRING TRENDS
IN THE UNITED STATES
As businesses capitalize on new
opportunities, hiring administrative
staff has become ever more
competitive. These are the top
trends affecting hiring in 2017:
EXPERIENCED CANDIDATES
IN DEMAND
Administrative professionals
with around two to five years
of experience are at the top of
hiring managers’ wish lists. These
candidates require less training
than those starting out and remain
open to adapting and growing with
the company.
Firms are looking for employees who
have a combination of experience,
technical abilities and interpersonal
skills, and are a good fit with the
workplace culture. A college degree
can make a candidate more desirable.
BUSINESSES COMPETING FOR
TOP CANDIDATES
Talent shortages mean the most
skilled professionals often receive
multiple offers and have a strong
hand when negotiating their starting
salaries. Experienced administrative
employees can be selective, and
many are opting to join companies
that offer flexible schedules and
other work-life balance perks.
Firms hoping to recruit and retain
the best talent need to offer
competitive pay and incentives.
PROJECT STAFFING AND
TEMP-TO-HIRE ON THE RISE
Project-based staffing is increasing
as companies bring in extra resources
to handle new business. Temp-to-hire
arrangements are also on the upswing
because they give organizations
the chance to evaluate on-the-job
aptitude and performance before
offering a full-time position.
IN-DEMAND POSITIONS
• Executive and
administrative assistants
• Management roles
• Customer service/call center
representatives and managers
• Administrative healthcare roles
• HR assistants and specialists

5
Firms are looking for employees
who have a combination of
experience, technical abilities
and interpersonal skills, and
are a good fit with the
workplace culture.

6
SKILLS IN DEMAND
COMMUNICATION SKILLS
Whether interacting with the
public, writing all-company
memos or delivering crucial
details to executives, administrative
professionals need top-notch
communication skills. Companies
want support staff who are articulate
and organize information well.
MULTILINGUAL ABILITY
Businesses value bilingual
or multilingual candidates,
especially for public-facing
positions. Spanish is by far
the most requested language
for a bilingual administrative
professional, but, depending on
the firm’s location, fluency in other
languages may be requested.
FLEXIBILITY
More and more, the job
description of today’s administrative
professionals is being stretched.
The sheer variety of projects
they are asked to tackle calls for
adaptability, a willingness to
learn and the ability to multitask.
RESOURCEFULNESS
Being able to work independently
requires a deep knowledge of
the organization and available
resources. Administrative
workers who fully understand the
business they support will always
be in demand.
• Microsoft Office suite
• Social media tools
• Enterprise resource
planning (ERP) software
• Database
management tools
• Customer relationship
management (CRM)
software
MOST-WANTED
TECH SKILLS

ROLES TO WATCH
8
With patient and membership
populations increasing and
the overall healthcare industry
growing, many organizations are
focused on initiatives that will
improve the quality of care and
customer experience. Following
are the top trends influencing
administrative healthcare hiring:
AFFORDABLE CARE ACT
As more people enter into the
healthcare system, payers and
providers are having to manage
a higher volume of work than in
years past. Because of the uptick
in activity, there’s an increased
need for administrative staff with
strong communication skills to
help with enrollment, membership
and customer service, registration,
scheduling, and insurance
verification, among other functions.
FOCUS ON THE
CONSUMER EXPERIENCE
Potential members and patients
have many payer and provider
options to pick from. As a result,
healthcare organizations are
becoming more consumer-friendly
by providing additional insurance
options, convenient ways to access
services, and new technology that
allows individuals to easily manage
their own care. Administrative
professionals are needed to help
with this shift and answer questions.
ADOPTION OF TECHNOLOGY
Healthcare organizations need
support staff as they continue to
implement or upgrade technology
systems to better track, manage and
treat customers. Candidates with
electronic medical/health records
and practice management software
experience are most in demand.
SPOTLIGHT: HEALTHCARE
HIRING TRENDS
• Patient registration/intake/
admissions clerk
• Medical customer service
representative
• Certified professional coder
• Credentialing specialist
• Customer service/member
services representative/
enrollment specialist

10
ADMINISTRATIVE SALARIES:
UNITED STATES
Title 2016 2017 %Change
ADMINISTRATIVE
Senior Executive Assistant* $53,500 - $69,250 $55,500 - $72,500 4.3%
Executive Assistant $44,000 - $59,500 $45,500 - $62,000 3.9%
Senior Administrative Assistant $39,750 - $51,000 $41,250 - $53,000 3.9%
Administrative Assistant $32,250 - $43,250 $33,250 - $45,250 4.0%
Entry-Level Administrative Assistant $28,250 - $36,000 $29,500 - $37,250 3.9%
Marketing Assistant $32,750 - $42,500 $33,750 - $44,000 3.3%
Sales Assistant $31,500 - $42,500 $32,500 - $43,750 3.0%
Specialized Assistant - Legal $39,000 - $47,750 $40,000 - $49,250 2.9%
Property Management Assistant $32,750 - $42,500 $34,000 - $44,000 3.7%
Mortgage Assistant $31,500 - $39,500 $32,750 - $41,000 3.9%
Research Administrator $32,500 - $39,500 $33,500 - $41,000 3.5%
Admissions Assistant $30,500 - $38,250 $31,500 - $39,500 3.3%
Project Assistant/Coordinator $32,500 - $47,000 $33,750 - $48,500 3.5%
Purchasing Assistant $33,750 - $42,750 $34,750 - $44,250 3.3%
MANAGEMENT
Office Manager $40,750 - $63,500 $42,250 - $66,000 3.8%
Facilities Manager $40,750 - $63,750 $42,250 - $66,250 3.8%
Project Manager $44,000 - $59,500 $45,750 - $62,000 4.1%
OFFICE SERVICES
Office/Facilities Coordinator/Assistant $29,750 - $39,250 $30,500 - $40,500 2.9%
Office Clerk $23,750 - $31,000 $24,500 - $32,000 3.2%
Mail Assistant/Clerk $23,250 - $26,250 $23,750 - $27,000 2.5%
File Clerk $22,500 - $26,250 $22,750 - $27,250 2.6%
Imaging/Scanning Specialist $24,000 - $29,250 $24,750 - $30,250 3.3%
Claims Processor $30,750 - $38,250 $31,750 - $39,500 3.3%
Logistics Coordinator $34,000 - $45,750 $34,750 - $47,000 2.5%
Dispatcher $31,000 - $41,250 $31,750 - $42,500 2.8%
Document Control Clerk $28,750 - $36,000 $29,500 - $37,000 2.7%
Proofreader $39,000 - $57,500 $41,000 - $59,250 3.9%
Presentation Specialist $45,500 - $60,500 $46,500 - $62,500 2.8%

11
DATA ENTRY
Senior Data Entry Specialist $29,500 - $34,750 $30,000 - $36,000 2.7%
Data Entry Specialist $23,750 - $30,750 $24,250 - $31,750 2.8%
Senior Order Entry Specialist $29,750 - $36,000 $30,500 - $37,000 2.7%
Order Entry Specialist $25,250 - $32,500 $26,000 - $33,250 2.6%
RECEPTION
Front Desk Coordinator $25,250 - $34,250 $26,000 - $35,500 3.4%
Receptionist** $24,750 - $33,500 $25,250 - $35,000 3.4%
CUSTOMER SERVICE/CALL CENTER
Customer Service Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1%
Senior Customer Service Representative $35,500 - $46,250 $36,750 - $48,250 4.0%
Customer Service Representative $27,500 - $37,750 $28,250 - $39,500 3.8%
Call Center Manager*** $44,500 - $59,250 $46,000 - $62,000 4.1%
Senior Call Center Representative $34,500 - $44,750 $35,500 - $46,750 3.8%
Call Center Representative $27,500 - $36,500 $28,250 - $38,000 3.5%
HUMAN RESOURCES (HR)
HR Assistant $33,000 - $43,500 $33,750 - $45,500 3.6%
HR Recruiting Specialist/Coordinator $38,250 - $52,250 $39,250 - $54,250 3.3%
HR Benefits Specialist/Coordinator $40,250 - $55,250 $41,500 - $57,250 3.4%
ADMINISTRATIVE HEALTHCARE
Patient Registration/Intake/
Admissions Clerk
$29,750 - $38,750 $30,750 - $40,500 4.0%
Insurance Referral Coordinator $31,750 - $41,000 $32,750 - $42,500 3.4%
Insurance Verification Clerk $31,250 - $40,000 $32,250 - $41,500 3.5%
Medical Office Administrator $43,000 - $61,500 $44,250 - $64,000 3.6%
Medical Executive Assistant $42,000 - $58,250 $43,500 - $60,500 3.7%
Medical Secretary/
Administrative Assistant
$35,000 - $45,500 $36,250 - $47,000 3.4%
Medical Front Desk Coordinator $28,250 - $36,500 $29,250 - $37,750 3.5%
Medical Receptionist $26,500 - $34,750 $27,500 - $36,000 3.7%
ADMINISTRATIVE SALARIES: UNITED STATES

12
ADMINISTRATIVE SALARIES: UNITED STATES
Notes for salary figures on Pages 10-12:
Add up to 12 percent for expert multilingual abilities.
Add up to 8 percent for Microsoft Office Specialist certification.
* Add up to 15 percent for senior executive assistants supporting C-level executives in large companies.
** Add up to 15 percent for receptionists in large companies who have more than five years of experience.
*** Add up to 20 percent for customer service managers or call center managers overseeing more than
20 people.
Figures listed on Pages 10-12 are average national starting salaries. To calculate the appropriate salary
range for your local market, please refer to Pages 13-15 or contact an OfficeTeam staffing manager.
ADMINISTRATIVE HEALTHCARE (CONTINUED)
Electronic Medical Records (EMR)
Abstractor/Auditor
$32,750 - $41,750 $34,000 - $43,250 3.7%
EMR Quality Assurance Specialist $31,250 - $38,750 $32,250 - $40,500 3.9%
EMR Clerk $27,750 - $36,500 $28,250 - $38,250 3.5%
Medical Records Scanner $25,500 - $32,250 $26,250 - $33,500 3.5%
Medical Data Entry Specialist $27,500 - $34,500 $28,500 - $35,500 3.2%
Senior Medical Customer Service
Representative
$35,750 - $45,000 $36,750 - $47,250 4.0%
Medical Customer Service
Representative
$30,750 - $38,500 $31,500 - $40,500 4.0%
Member Services/Enrollment Manager $58,750 - $78,250 $61,000 - $81,250 3.8%
Customer Service/Member Services
Representative/Enrollment Specialist
$33,500 - $45,250 $34,750 - $47,000 3.8%
Medical Scheduler $32,500 - $43,750 $33,750 - $45,250 3.6%
Dental Scheduler/Receptionist $29,500 - $38,750 $30,500 - $40,250 3.7%
Credentialing Specialist $35,500 - $45,250 $36,750 - $47,250 4.0%
Certified Medical Coding Manager $72,750 - $96,250 $75,750 - $99,750 3.8%
Certified Coding Specialist $54,250 - $71,500 $56,250 - $74,500 4.0%
Certified Professional Coder $54,000 - $71,250 $56,000 - $74,250 4.0%
Provider Relations Specialist $42,500 - $55,250 $43,750 - $57,250 3.3%

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13
The starting salary ranges
provided on the previous
pages reflect the national
averages for each position.
To determine the estimated salary
range for a position in your area:
Locate your city’s
variance number on
Pages 14-15.
Move the decimal point
in the variance number
two places to the left.
Multiply this figure by the low
and high ends of the position’s
national salary range.
LOCAL MARKET VARIANCES:
UNITED STATES
1
2
3
Source of information on Pages 14-15:
U.S. Department of Labor’s Bureau
of Labor Statistics and OfficeTeam.
City index figures are reflective of all
industries and are not specific to the
administrative field. For more information
on average salaries in your city, contact
the OfficeTeam location nearest you.

14
LOCAL MARKET VARIANCES: UNITED STATES
ALABAMA
Birmingham . . . . . . . 95.0
Huntsville . . . . . . . . . . 94.0
Mobile . . . . . . . . . . . . . 86.0
ARIZONA
Phoenix . . . . . . . . . . . 112.5
Tucson . . . . . . . . . . . 104.5
ARKANSAS
Fayetteville . . . . . . . . . 95.0
Little Rock . . . . . . . . . . 95.0
CALIFORNIA
Fresno . . . . . . . . . . . . . 90.0
Irvine . . . . . . . . . . . . . 128.0
Los Angeles . . . . . . 130.0
Oakland . . . . . . . . . . 129.0
Ontario . . . . . . . . . . . 119.0
Sacramento . . . . . . 103.5
San Diego . . . . . . . 125.0
San Francisco . . . . 140.0
San Jose . . . . . . . . . . 137.0
Santa Barbara . . . . 127.0
Santa Rosa/
Marin . . . . . . . . . . . 120.0
Stockton . . . . . . . . . . . 85.0
COLORADO
Boulder . . . . . . . . . . . 116.5
Colorado Springs . . 95.3
Denver . . . . . . . . . . . . 107.0
Fort Collins . . . . . . . . 97.0
Greeley . . . . . . . . . . . . 88.0
Loveland . . . . . . . . . . . 94.0
Pueblo . . . . . . . . . . . . . 82.0
CONNECTICUT
Hartford . . . . . . . . . . 116.5
New Haven . . . . . . . 112.0
Stamford . . . . . . . . . . 131.0
DELAWARE
Wilmington . . . . . . 105.0
DISTRICT OF COLUMBIA
Washington . . . . . . 133.0
FLORIDA
Fort Myers . . . . . . . . . 90.5
Jacksonville . . . . . . . . 95.0
Melbourne . . . . . . . . . 90.5
Miami/
Fort Lauderdale . 107.0
Orlando . . . . . . . . . 100.0
St. Petersburg . . . . . . 96.5
Tampa . . . . . . . . . . . . . 98.5
West Palm Beach . 100.5
GEORGIA
Atlanta . . . . . . . . . . . 103.0
Macon . . . . . . . . . . . . . 82.0
Savannah . . . . . . . . . . 84.0
HAWAII
Honolulu . . . . . . . . . . 107.0
IDAHO
Boise . . . . . . . . . . . . . . . 86.1
ILLINOIS
Chicago . . . . . . . . . . 123.0
Naperville . . . . . . . . 112.0
Rockford . . . . . . . . . . . 85.0
INDIANA
Fort Wayne . . . . . . . . 83.0
Indianapolis . . . . . . . 96.0
IOWA
Cedar Rapids . . . . . . 94.0
Davenport . . . . . . . . . 95.0
Des Moines . . . . . . 100.0
Sioux City . . . . . . . . . . 84.0
Waterloo/
Cedar Falls . . . . . . . 87.0
KANSAS
Overland Park . . . 100.5
KENTUCKY
Lexington . . . . . . . . . . 91.5
Louisville . . . . . . . . . . . 92.0
LOUISIANA
Baton Rouge . . . . . . . 99.0
New Orleans . . . . . . 99.0
MAINE
Portland . . . . . . . . . . . . 95.0
MARYLAND
Baltimore . . . . . . . . 103.0
MASSACHUSETTS
Boston . . . . . . . . . . . 133.0
Springfield . . . . . . . . 101.0
MICHIGAN
Ann Arbor . . . . . . . . 101.5
Detroit . . . . . . . . . . . 100.0
Grand Rapids . . . . . . 85.5

15
Kalamazoo . . . . . . . . 80.0
Lansing . . . . . . . . . . . . 85.0
MINNESOTA
Bloomington . . . . . 105.5
Duluth . . . . . . . . . . . . . 79.6
Minneapolis . . . . . . 106.0
Rochester . . . . . . . . . 101.0
St. Cloud . . . . . . . . . . . 82.5
St. Paul . . . . . . . . . . . 103.0
MISSOURI
Kansas City . . . . . . . . 99.5
St. Joseph . . . . . . . . . . 90.0
St. Louis . . . . . . . . . . . . 99.0
NEBRASKA
Omaha . . . . . . . . . . . . 97.0
NEVADA
Las Vegas . . . . . . . . . . 99.0
Reno . . . . . . . . . . . . . 100.0
NEW HAMPSHIRE
Manchester/
Nashua . . . . . . . . . . 112.0
NEW JERSEY
Mount Laurel . . . . . 115.0
Paramus . . . . . . . . . 130.0
Princeton . . . . . . . . . 125.0
Woodbridge . . . . . 126.5
NEW MEXICO
Albuquerque . . . . . . . 91.5
NEW YORK
Albany . . . . . . . . . . . . . 99.0
Buffalo . . . . . . . . . . . . . 95.0
Long Island . . . . . . 120.0
New York . . . . . . . . 140.5
Rochester . . . . . . . . . . 91.7
Syracuse . . . . . . . . . . . 90.3
NORTH CAROLINA
Charlotte . . . . . . . . . . 101.5
Greensboro . . . . . . 100.0
Raleigh . . . . . . . . . . . 104.0
OHIO
Akron . . . . . . . . . . . . . . 89.0
Canton . . . . . . . . . . . . . 82.0
Cincinnati . . . . . . . . . . 97.5
Cleveland . . . . . . . . . . 96.0
Columbus . . . . . . . . . . 98.0
Dayton . . . . . . . . . . . . . 87.0
Toledo . . . . . . . . . . . . . 85.5
Youngstown . . . . . . . . 76.0
OKLAHOMA
Oklahoma City . . . . 93.0
Tulsa . . . . . . . . . . . . . . . 93.0
OREGON
Portland . . . . . . . . . . 106.5
PENNSYLVANIA
Harrisburg . . . . . . . . . 95.0
Philadelphia . . . . . . 115.0
Pittsburgh . . . . . . . . . . 98.0
RHODE ISLAND
Providence . . . . . . . . 101.5
SOUTH CAROLINA
Charleston . . . . . . . . . 93.5
Columbia . . . . . . . . . . 93.5
Greenville . . . . . . . . . . 92.0
SOUTH DAKOTA
Sioux Falls . . . . . . . . . 84.0
TENNESSEE
Chattanooga . . . . . . 89.0
Cool Springs . . . . . 100.0
Knoxville . . . . . . . . . . . 89.0
Memphis . . . . . . . . . . . 95.0
Nashville . . . . . . . . . 100.5
TEXAS
Austin . . . . . . . . . . . . 108.0
Dallas . . . . . . . . . . . . . 109.0
El Paso . . . . . . . . . . . . . 72.0
Fort Worth . . . . . . . 108.0
Houston . . . . . . . . . . . 107.0
Midland/Odessa . 110.0
San Antonio . . . . . . 101.0
UTAH
Salt Lake City . . . . 104.0
VIRGINIA
Norfolk/Hampton
Roads . . . . . . . . . . . . . 97.0
Richmond . . . . . . . . . . 98.5
Tysons Corner . . . 132.0
WASHINGTON
Seattle . . . . . . . . . . . 120.0
Spokane . . . . . . . . . . . 82.0
WISCONSIN
Appleton . . . . . . . . . . . 85.0
Green Bay . . . . . . . . . 86.5
Madison . . . . . . . . . . . 98.5
Milwaukee . . . . . . . . 101.0
Waukesha . . . . . . . . . 99.0

16
Although some companies are
still cautious about hiring, demand
for administrative professionals
in Canada is expected to increase
in 2017 after some lean years.
These are the employment
trends to watch for:
HOT POSITIONS
Just as in the United States,
Canadian organizations often seek
midlevel professionals with two
to five years of experience. Front
desk staff, project coordinators
and executive assistants are
all in demand, as are versatile
workers who can take on hybrid
administrative roles to address
company needs. Experienced
candidates are likely to be
snapped up quickly, and benefits
such as additional vacation time
and bonuses are showing up
more frequently in compensation
packages. Industries hiring
administrative professionals
in Canada include property
management and construction.
TEMPORARY HIRING FILLS GAPS
Clients are bringing in temporary
workers to staff short-term projects
and meet growing demands.
Temp-to-hire arrangements are
also popular with businesses that
recognize the value of assessing
candidates’ fit for the job and
company before deciding to offer
them a full-time position.
HIRING TRENDS IN CANADA
officeteam.ca/salary-centre
Check out more
Canadian hiring and
compensation resources.

18
ADMINISTRATIVE
Senior Executive Assistant* $62,500 - $80,250 $64,500 - $83,500 3.7%
Executive Assistant $52,000 - $66,500 $54,000 - $68,750 3.6%
Senior Administrative Assistant $47,250 - $58,250 $48,750 - $60,500 3.6%
Administrative Assistant $38,500 - $50,000 $39,750 - $52,000 3.7%
Entry-Level Administrative Assistant $35,000 - $42,750 $36,000 - $44,500 3.5%
Marketing Assistant $41,250 - $52,000 $42,250 - $54,000 3.2%
Sales Assistant $39,250 - $50,750 $40,750 - $52,250 3.3%
Specialized Assistant - Legal $35,000 - $46,500 $36,000 - $48,000 3.1%
Property Management Assistant $39,750 - $49,500 $41,250 - $51,250 3.6%
Research Administrator $37,500 - $46,750 $39,000 - $48,000 3.3%
Admissions Assistant $35,250 - $43,000 $36,250 - $44,250 2.9%
Project Assistant/Coordinator $41,500 - $56,500 $43,500 - $58,000 3.6%
Purchasing Assistant $40,250 - $49,750 $42,250 - $51,000 3.6%
MANAGEMENT
Office Manager $51,000 - $75,000 $53,250 - $77,250 3.6%
Facilities Manager $51,000 - $75,250 $53,250 - $77,500 3.6%
Project Manager $51,250 - $66,750 $53,250 - $69,000 3.6%
OFFICE SERVICES
Office/Facilities Coordinator/Assistant $39,250 - $48,000 $40,250 - $49,000 2.3%
Office Clerk $30,750 - $37,000 $31,750 - $38,000 3.0%
Mail Assistant/Clerk $29,500 - $35,000 $30,500 - $35,750 2.7%
File Clerk $28,500 - $34,000 $29,500 - $34,750 2.8%
Imaging/Scanning Specialist $29,750 - $35,000 $30,500 - $35,750 2.3%
Claims Processor $32,250 - $39,000 $33,000 - $40,250 2.8%
Logistics Coordinator $40,750 - $52,000 $41,500 - $53,000 1.9%
Dispatcher $37,500 - $48,750 $38,500 - $49,750 2.3%
Document Control Clerk $35,000 - $43,000 $35,250 - $45,250 3.2%
Proofreader $44,250 - $58,000 $45,750 - $59,250 2.7%
Presentation Specialist $40,500 - $50,750 $42,000 - $51,750 2.7%
ADMINISTRATIVE SALARIES:
CANADA

19
DATA ENTRY
Senior Data Entry Specialist $35,250 - $42,000 $35,750 - $43,500 2.6%
Data Entry Specialist $31,000 - $36,750 $31,500 - $38,000 2.6%
Senior Order Entry Specialist $36,500 - $45,500 $37,500 - $46,250 2.1%
Order Entry Specialist $34,000 - $39,750 $34,500 - $40,750 2.0%
RECEPTION
Front Desk Coordinator $35,500 - $43,250 $36,750 - $44,500 3.2%
Receptionist** $33,000 - $40,500 $34,250 - $41,750 3.4%
CUSTOMER SERVICE/CALL CENTER
Customer Service Manager*** $51,000 - $67,000 $53,250 - $69,000 3.6%
Senior Customer Service Representative $44,500 - $54,750 $45,500 - $57,250 3.5%
Customer Service Representative $35,500 - $44,500 $36,250 - $46,500 3.4%
Call Center Manager*** $54,750 - $76,500 $56,500 - $79,500 3.6%
Senior Call Center Representative $42,000 - $52,250 $43,250 - $54,250 3.4%
Call Center Representative $32,750 - $41,250 $33,500 - $43,000 3.4%
HUMAN RESOURCES (HR)
HR Assistant $40,750 - $53,500 $41,750 - $55,000 2.7%
HR Recruiting Specialist/Coordinator $43,750 - $58,000 $44,750 - $59,750 2.7%
HR Benefits Specialist/Coordinator $45,000 - $58,500 $46,000 - $60,250 2.7%
ADMINISTRATIVE HEALTHCARE
Medical Secretary/
Administrative Assistant
$41,750 - $54,250 $43,000 - $55,750 2.9%
Medical Receptionist $35,500 - $45,250 $36,500 - $46,500 2.8%
Electronic Medical Records (EMR) Clerk $36,750 - $44,500 $37,750 - $46,250 3.4%
Medical Data Entry Specialist $34,500 - $42,250 $35,500 - $43,250 2.6%
ADMINISTRATIVE SALARIES: CANADA
Notes for salary figures on Pages 18-19:
Add up to 15 percent for expert multilingual abilities.
Add up to 10 percent for Microsoft Office Specialist certification.
* Add up to 15 percent for senior executive assistants supporting C-level executives in large companies.
** Add up to 15 percent for receptionists in large companies who have more than five years of experience.
*** Add up to 20 percent for customer service managers or call center managers overseeing more than
20 people.
Figures listed on Pages 18-19 are average national starting salaries. To calculate the appropriate salary
range for your local market, please refer to Page 20 or contact an OfficeTeam staffing manager.
All salaries listed on Pages 18-19 are in Canadian dollars.

officeteam.ca/salary-calculator
Get a personalized
salary calculation.
20
The starting salary ranges
provided on the previous
pages reflect the national
averages for each position.
To determine the estimated
salary range for a position in
your area:
Locate your city’s
variance number
on this page.
Move the decimal point
in the variance number
two places to the left.
Multiply this figure by
the low and high ends
of the position’s national
salary range.
ALBERTA
Calgary . . . . . . . . . . . . . . . . 102.9
Edmonton . . . . . . . . . . . . . . 101.8
BRITISH COLUMBIA
Fraser Valley . . . . . . . . . . . 100.2
Vancouver . . . . . . . . . . . . . 104.9
Victoria . . . . . . . . . . . . . . . . . 96.8
MANITOBA
Winnipeg . . . . . . . . . . . . . . . 91.0
ONTARIO
Kitchener-Waterloo . . . . . 96.3
Ottawa . . . . . . . . . . . . . . . . 100.2
Toronto . . . . . . . . . . . . . . . . 104.9
QUEBEC
Montreal . . . . . . . . . . . . . . . 102.9
Quebec City . . . . . . . . . . . . 90.0
SASKATCHEWAN
Regina . . . . . . . . . . . . . . . . . . 93.9
Saskatoon . . . . . . . . . . . . . . 95.5
LOCAL MARKET VARIANCES:
CANADA
1
2
3

22
1
2
3
4
A HIRING CHECKLIST —
THE 12 BASIC STEPS
5
Adding first-rate performers to your team will continue to be
challenging in 2017. With top talent in demand in the
administrative field, much of your success will depend on the
effectiveness of your hiring process.
To assist you in your staffing efforts, we’ve created a list of what
experience has taught us are the most pivotal steps:
Decide how you want to staff a vacant or new
position, bearing in mind that not all jobs require
a full-time employee.
If a new full-time hire makes the most sense, carefully
update or create a job description to reflect current
needs accurately.
Set a salary range that is on par with — or slightly
above — what competitors offer.
Using the job description as a basis, create the
job ad or posting.
Choose a combination of candidate-sourcing
strategies, including online job boards and recruiters.

23
12
11
10
9
8
7
6Evaluate resumes, watching for technical and soft
skills that best fit your needs and workplace culture.
Narrow the field by having preliminary conversations
with the most promising candidates, either by phone
or video conference.
Conduct one-on-one interviews with your top
candidates, using questions that can help you
understand their attitudes and motivation.
Use consistent criteria to make your final selection.
Don’t delay the offer. The most talented professionals
may already be weighing other offers.
After a candidate accepts your offer, agree on a
prompt start date that doesn’t leave him or her
waiting — or with time to have second thoughts.
Check references personally.
Visit officeteam.com/employers for additional
hiring advice.

24
2
Boston
1
Seattle
TOP 5
CITIES
TO LIVE
AND
WORK IN
To career-minded professionals,
what makes one city more
attractive than another?
The answer may help hiring
managers develop and refine
their recruitment strategies.
The Career City Index — a
result of a study conducted by
The Economist Intelligence Unit for
Robert Half — examines key
factors influencing livability and
career opportunities in various
U.S. cities across four categories:
• Career prospects
• Quality of life
• Cost of living
• Cultural diversity
THE CAREER CITY INDEX:
MAKING THE MOST OF LOCATION

25
These factors include employment
outlook, average commute time,
median monthly rent and internet
connectivity, among others.
Seattle took the overall No.1
position as the top career city in
the United States, buoyed by strong
rankings in the cost-of-living (first)
and career-prospects (second)
categories. Boston, the San
Francisco Bay Area, the District
of Columbia, and Raleigh, North
Carolina, rounded out the top five.
From sunshine in Phoenix and
Sacramento, California, to the
wide variety of restaurants in Los
Angeles and New York to shorter
commute times in Salt Lake City
and Des Moines, Iowa, each of
the top 25 cities has unique selling
points. The Career City Index helps
companies highlight these local
and regional factors to pique the
interest of prospective employees.
3
San Francisco
4
Washington, D.C.
5
Raleigh
For the full report, visit roberthalf.com/career-city-index.

26
OfficeTeam is a division of
Robert Half, the world’s first and
largest specialized staffing firm.
OfficeTeam matches the staffing
needs of growing companies with
skilled administrative professionals
who seek exceptional career
opportunities. We provide tailored
short- and long-term staffing
solutions by placing our job
candidates on a temporary and
temporary-to-full-time basis.
Our staffing experts are available
for personal consultation to help
you locate top administrative
professionals who are motivated
to perform and well-suited to your
workplace culture. We also offer a
wealth of management and career
advice at blog.officeteam.com.
ABOUT OFFICETEAM

27
TOP 8 REASONS COMPANIES USE
SPECIALIZED STAFFING FIRMS
To vastly expand their
recruiting networks
To reach job seekers not
actively looking for new
positions but open to a change
To bring in critical talent
on short notice
To get help when they don’t
have the time to conduct
a rigorous search and
evaluation of their own
To lighten the load
on overworked staff
To staff limited-duration
projects that don’t require
a full-time employee
To reduce overtime expenses
caused by understaffing
To provide help for core
employees temporarily
assigned to special projects
Contact OfficeTeam at officeteam.com
or 1.855.560.0625 to learn more
about salaries in your market, or
how we can help you find the right
talent for your organization.
1 5
2 6
3 7
4 8

28
WORLDWIDE LOCATIONS
UNITED STATES OFFICES
Alabama
Birmingham
Arizona
Chandler
Phoenix
Phoenix – West
Tucson
Arkansas
Fayetteville
Little Rock
California
Bakersfield
Burbank
Carlsbad
Cerritos
City of Industry
Fairfield
Fremont
Fresno
Irvine
La Jolla
Laguna Niguel
Long Beach
Los Angeles
Los Angeles – LAX
Modesto
Monterey
Oakland
Ontario
Orange
Oxnard
Palm Springs
Palo Alto
Pasadena
Pleasanton
Rancho Bernardo
Rancho Cordova
Riverside
Sacramento
San Diego
San Francisco
San Jose
San Mateo
Santa Barbara
Santa Clara
Santa Rosa
Stockton
Torrance
Visalia
Walnut Creek
Westlake Village
Westwood
Woodland Hills
Colorado
Boulder
Colorado Springs
Denver
Englewood
Fort Collins
Lakewood
Connecticut
Danbury
Hartford
New Haven
Shelton
Stamford
Delaware
Wilmington
District of Columbia
Washington
Florida
Boca Raton
Brandon
Coral Gables
Fort Lauderdale
Fort Myers
Heathrow
Jacksonville
Miami – Downtown
Orlando
St. Petersburg
Tampa
West Palm Beach
Georgia
Alpharetta
Atlanta – Buckhead
Atlanta – Galleria
Atlanta – South
Gwinnett
Macon
Savannah
Hawaii
Honolulu
Idaho
Boise
Illinois
Chicago
Gurnee
Hoffman Estates
Naperville
Northbrook
Oakbrook Terrace
Rosemont
Tinley Park
Indiana
Fishers
Fort Wayne
Indianapolis – Downtown
Indianapolis – West
Merrillville
Iowa
Cedar Rapids
Davenport
Des Moines
Kansas
Overland Park
Kentucky
Lexington
Louisville
Louisiana
Baton Rouge
New Orleans
Maine
Portland
Maryland
Baltimore
Bethesda
Columbia
Greenbelt
Hunt Valley
Massachusetts
Boston
Burlington
Cambridge
Danvers
Framingham
Quincy
Springfield
Westborough
Michigan
Ann Arbor
Dearborn
Grand Rapids
Kalamazoo
Lansing
Southfield
Troy
Minnesota
Bloomington
Burnsville
Minneapolis
Minnetonka
St. Cloud
St. Paul
Missouri
Creve Coeur
Kansas City
St. Louis
Nebraska
Omaha
Nevada
Las Vegas
Reno
New Hampshire
Manchester
Nashua
Portsmouth
New Jersey
Bridgewater
Jersey City
Mount Laurel
Parsippany
Princeton
Red Bank
Rutherford
Saddle Brook
Woodbridge
New Mexico
Albuquerque
New York
Albany
Brooklyn
Buffalo
Hauppauge

29
Call 1.855.560.0625 or visit officeteam.com/office-locations
to contact the office nearest you.
INTERNATIONAL OFFICES
New York – Midtown
New York – Wall Street
Queens
Rochester
Syracuse
Union Square
Uniondale
White Plains
North Carolina
Chapel Hill
Charlotte
Charlotte – South
Greensboro
Raleigh
Ohio
Akron
Beachwood
Blue Ash
Canton
Cincinnati
Cleveland
Columbus
Dayton
Dublin
Easton
North Olmsted
Toledo
West Chester
Youngstown
Oklahoma
Oklahoma City
Tulsa
Oregon
Beaverton
Eugene
Portland
Pennsylvania
Harrisburg
Hermitage
King of Prussia
Lehigh Valley
Moon
Philadelphia
Pittsburgh
Reading
Trevose
Wexford
Rhode Island
Providence
South Carolina
Charleston
Columbia
Greenville
Spartanburg
South Dakota
Sioux Falls
Tennessee
Chattanooga
Knoxville
Memphis – Downtown
Memphis – East
Nashville – Cool Springs
Nashville – Downtown
Texas
Austin
Dallas – Downtown
Dallas – Galleria
El Paso
Fort Worth
Houston – Clear Lake
Houston – Downtown
Houston – Galleria
Houston – Northwest
Houston – West
Irving
Midland/Odessa
Plano
San Antonio – Colonnade
The Woodlands
Utah
Salt Lake City
Thanksgiving Point
Virginia
Alexandria
Dulles
Norfolk
Richmond – Downtown
Richmond – West
Tysons Corner
Washington
Bellevue
Federal Way
Lynnwood
Seattle
Spokane
Wisconsin
Appleton
Madison
Milwaukee
Waukesha
Australia
Brisbane
Melbourne
Mount Waverley
Sydney
Belgium
Antwerp
Brussels
Charleroi
Ghent
Groot-Bijgaarden
Hasselt
Herentals
Liège
Roeselare
Wavre
Zaventem
Canada
Alberta
Calgary
Edmonton
British Columbia
Fraser Valley
Vancouver
Manitoba
Winnipeg
Ontario
Brampton
Burlington
Kitchener-Waterloo
Markham
Mississauga
North York
Ottawa
Toronto
Vaughan
France
Aix-en-Provence
La Défense
Lyon
Massy
Paris
Stade de France
Versailles
Germany
Berlin
Bonn
Cologne
Düsseldorf
Essen
Frankfurt
Hamburg
Mannheim
Munich
Stuttgart
Wiesbaden
The Netherlands
Amsterdam
Eindhoven
Rotterdam
Utrecht
Switzerland
Zurich
United Kingdom
Bristol
East Midlands
Leeds
London Central

© 2016 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. OT-0916
2884 Sand Hill Road
Menlo Park, CA 94025
1.855.560.0625
officeteam.com

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