1. DIMAUNAHAN, GLADYS DE CASTRO
Al Falah Street, Abu Dhabi, UAE
gladys_meduza@yahoo.com
Contact No. : +971562195944
OBJECTIVE:
“To obtain a challenging administrative support position in an office environment
performing a variety of secretarial tasks”
QUALIFICATIONS:
• Graduated with a Bachelor's Degree in Commerce Major in Financial Management
• Two years relevant experience as an administrative assistant and five-year experience in a
recognized bank and financial institution.
• Ability to work well with all levels of the organization and make a good harmonious
relationship to my colleagues
• Ability to handle multiple assignments under high pressure and consistently meet tight
deadlines
• Supervisory skills by training subordinates in the familiarization of bank procedures, and
AML procedures
• Computer Skills ( Proficient in MS Office and Lotus Notes)
• Excellent Communication Skills
• Detail-oriented, Highly trainable, accurate, hardworking, organized and dedicated, with a
positive attitude
PROFESSIONAL EXPERIENCE:
Foreign Currency Cashier Cum Unit Compliance Officer
August 1, 2011-Present
Al Ansari Exchange LLC
Al Ansari Exchange, a leading exchange company in the UAE with the largest branch network
started as an offshoot of a flourishing general trading business of the Al Ansari family almost 60
years ago, primarily to meet the foreign exchange and remittance needs of their trading partners
and customers, at a time when formal banking was yet to be established in the Country.
Duties and Responsibilities:
• Handling speed and error-free online remittances for various countries (Western Union,
Global Instant Transfer (GIT),Bank Transfers, Remittances, Local Bank Deposits, Online
Transfers etc.).

2. • Preparation of commercial remittances such as Telegraphic Transfer thru our
corresponding banks accordingly
• Ensure regulatory requirements, such as the Anti-money Laundering and Bank Secrecy
Act were adhered to.
• Extending superior customer service/ attending to customer queries, complaints,
amendments and cancellation as per procedures.
• Issue Demand Drafts and exchange foreign currency notes by observing the procedures
such as identification of the customer, authenticity of the currencies and applying the
approved exchange rate to protect the interest of the customers and the company.
• Handle customers effectively by identifying needs, quickly gaining trust, approaching
complex situations and resolving problems to maximize efficiency
• Cross selling various products to customers providing leads for business growth
• Proper documentation for future reference and as mandatory requirements from Central
Bank.
• Performed administration tasks such as filing, business correspondence, photocopying
scanning documents for inter-departmental use
Administrative Assistant
January 2010 – April 2011
Avida Towers New Manila
Condominium Corporation
Quezon City, Philippines
Avida Towers New Manila is a new lifestyle condominium development at the heart of Quezon
City, where nothing is too far and everything you need is within reach. It is the residence of
choice, nestled at the hub of cosmopolitan living and a stone's throw away from all desired
destinations in Greenhills, Quezon City and New Manila.
Duties and Resposiblities:
• Directly reporting to the Property Manager
• Prepare invoices, reports and memos using word processing, spreadsheet, and/or
presentation software
• Read and analyze incoming memos, submissions, and reports in order to
determine their significance and plan their distribution
• Provide condominium information and assistance to customers.
• Provide professional operation of the telephone system and reception.
• Prepare daily petty cash position
• Perform clerical functions such as preparing correspondence, receiving visitors,
and scheduling meetings.
• Greet visitors and determine whether they should be given access to the property
manager.
• Maintain & manage filing system and updating record.

3. Junior New Accounts Teller
May 2009 – December 2009
Banco De Oro- UniBank
Pedro Gil A. Mabini Branch
Salud St. Pedro Gil
Metro Manila, Philippines
BDO is now the largest bank in the Philippines in terms of assets, loans and deposits.Banco de
Oro is a full service universal bank in the Philippines, which provides and offers a wide range of
corporate, commercial, consumer and international banking services.
Duties and Resposiblities:
• Providing accurate, efficient, and timely processing of over-the-counter transactions
pertaining to deposits, withdrawals, telegraphic transfer, payments, foreign currencies
and other miscellaneous transactions.
• Verifying ,accepting and processing cheques for deposit
• Issue Manager’s Cheques and issue Demand Drafts
• Administration of ATM attached to the branch.
• Identify opportunity for cross-sell of new products and services to existing customers
• Resolve all client queries or requests for products and services within the given timelines.
• Ensure strict adherence to laid down procedures to avoid delay, errors, irregularities and
risks to improve service standards on continuous basis to support the Bank’s quality
initiatives and to improve customer satisfaction.
• Identify the area of self-development in line with the Bank’s competency guidelines and
prepare and execute the action plan in agreement with the supervisor.
EDUCATIONAL BACKGROUND
Tertiary Bachelor of Science in Commerce
Major in Management of Financial Institution
University of Batangas
Hilltop, Batangas City
2005-2009
Secondary Sto. Niño Formation and Science School
J. Belen Street, Rosario Batangas
Loyaltee Awardee

4. 2001-2005
TRAININGS
September 2014 Leadership Training
Al Ansari Exchange LLC- Training Center
April 2014 Customer Service and Telephone Etiquette
Al Ansari Exchange LLC- Training Center
Hamdan St., Abu Dhabi, UAE
August 2013 Advanced AML Training
Al Ansari Exchange LLC- Training Center
Hamdan St., Abu Dhabi, UAE
May 2009 Anti Money Laundering Law
Banco De Oro- HR Recruitment and Training Center
Roosevelt Ave. San Juan Metro Manila
May 2009 Cash Handling and Cash Services
Banco De Oro- HR Recruitment and Training Center
Roosevelt Ave San Juan Metro Manila
August 2009 Signature Verification and Fraud
Banco De Oro-HR Recruitment and Training Center
Roosevelt Ave, San Juan Metro Manila
PERSONAL INFORMATION
Date of Birth: October 13, 1988
Marital Status Single
Age : 27 years old
Nationality: Filipino
Religion: Roman Catholic
I hereby certify that the above information is true to the best of my knowledge and belief.
Gladys D. Dimaunahan