Toronto Best Places to Work Roadshow | Ceridian
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David Ossip, Chairman & CEO A Culture of Engagement Speaker in Toronto: James Arsenault
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Toronto Best Places to Work Roadshow | Ceridian
- 1. CERIDIAN HCM A CULTURE OF ENGAGEMENT DAVID OSSIP CHAIRMAN & CEO © Ceridian HCM, Inc. All Rights Reserved.
- 2. © Ceridian HCM, Inc. All Rights Reserved.
- 3. Ceridian is a leading provider of cloud-based HCM Technology: • HR, Payroll, Tax & Benefits • Workforce Management • Recruiting & Onboarding • Performance Management • Document Management • WorkforceAnalytics © Ceridian HCM, Inc. All Rights Reserved.
- 4. Ceridian is recognized as a very engaged workplace Ceridian Rating on Glassdoor © Ceridian HCM, Inc. All Rights Reserved.
- 5. In 2013, our culture was quite different … © Ceridian HCM, Inc. All Rights Reserved.
- 6. We made Employee Engagement our top priority CUSTOMER EXPERIENCE PRODUCT EXCELLENCE EMPLOYEE ENGAGEMENT 21 3 © Ceridian HCM, Inc. All Rights Reserved.
- 7. Dayforce Unit Sales High engagement resulted in real success © Ceridian HCM, Inc. All Rights Reserved.
- 8. HOW WE DID IT LESSONS FROM CERIDIAN’S ENGAGEMENT JOURNEY © Ceridian HCM, Inc. All Rights Reserved.
- 9. 1 Encourage open communication 2 Conduct regular employee engagement surveys 3 Align values with your brand promise 4 Measure adoption of company values 5 Build better teams with communication & trust 6 Manage your employer brand 7 Make the workplace a fun place to be 8 Contribute to the communities you work in © Ceridian HCM, Inc. All Rights Reserved.
- 10. • Regular town hall meetings • Management accessibility • Focus groups • Leadership summit & team off-sites • Let’s Talk - david@ceridian.com 1 Encourage open communication © Ceridian HCM, Inc. All Rights Reserved.
- 11. • Formal survey program • Communicate the good and the bad • Discover triggers of engagement and disengagement • Identify and develop programs for top employee opportunities • Report progress for each program • Repeat 2x / year 2 Conduct regular employee engagement surveys © Ceridian HCM, Inc. All Rights Reserved.
- 12. © Ceridian HCM, Inc. All Rights Reserved.
- 13. COMPENSATION Job profiling and compensation analysis with adjustments as required DIRECT MANAGER Remove poor performing managers and provide manager training to the right people WORK/LIFE BALANCE Provide a flexible work environment with self- directed policies – Work@Home, PTO, etc. ONBOARDING Focus on the 30-day pre to 90-day post experience for new employees TRAINING Learning and development for job skills, leadership, professional advancement CAREER PATHING Rotational programs, CareerT@lks, career counseling & mentorships, and internal postings © Ceridian HCM, Inc. All Rights Reserved.
- 14. Fully Engaged Engaged Under Engaged Disengaged 2013 2014 2015 Employee engagement is increasing every year © Ceridian HCM, Inc. All Rights Reserved.
- 15. …and Ceridian is a great place to work! 87% I am able to take time off from work when necessary 87% I can be myself around here 84% People here are given a lot of responsibility 83% I feel good about the way we contribute to the community 83% People care about each other here © Ceridian HCM, Inc. All Rights Reserved.
- 16. 3 Align values with your brand promise © Ceridian HCM, Inc. All Rights Reserved.
- 17. Ceridian CX Day • Meet customers • Build empathy • Understand a “day in the life” Focus on Values • Define & promote values • Provide leaders with training • Incorporate values into management © Ceridian HCM, Inc. All Rights Reserved.
- 18. • Validate understanding of brand and values • Understand communication & roll-out effectiveness • Capture employee sentiments • Identify cultural pressures and conflicts • Learn how to recognize and reinforce adoption 4 Measure adoption of company values © Ceridian HCM, Inc. All Rights Reserved.
- 19. 5 Build better teams with communication & trust • Employee onboarding • Recruiting • Performance Management • Engagement Check-Ins • Personalized Feedback Delivery © Ceridian HCM, Inc. All Rights Reserved.
- 20. Relatability - build trust through better communication Team Relatability and communication styles show how to interact © Ceridian HCM, Inc. All Rights Reserved.
- 21. Daily check-ins communicate engagement levels © Ceridian HCM, Inc. All Rights Reserved.
- 22. Relatability - build trust through better communication Personalized coaching teaches how to motivate © Ceridian HCM, Inc. All Rights Reserved.
- 23. • Used in vendor assessments • Important and honest culture feedback • Requires active management • Personalized Feedback Delivery • Helps to recruit top talent that will resonate with culture 6 Manage your employer brand © Ceridian HCM, Inc. All Rights Reserved.
- 24. Fun@Work (new logo coming) 7 Make the workplace a fun place to be © Ceridian HCM, Inc. All Rights Reserved.
- 25. 8 Contribute to the communities you work in © Ceridian HCM, Inc. All Rights Reserved.
- 26. 1 Encourage open communication 2 Conduct regular employee engagement surveys 3 Align values with your brand promise 4 Measure adoption of company values 5 Build better teams with communication & trust 6 Manage your employer brand 7 Make the workplace a fun place to be 8 Contribute to the communities you work in © Ceridian HCM, Inc. All Rights Reserved.
- 27. LET’S TALK