Training for your employees impacts the bottom line. Companies spend large amounts on trainers who come in, present and leave without the results sticking. Too many trainers complicate the training process. Learn a simple straight forward training technique to improve the performance of your teams for Glenn Pasch, CEO of PCG Digital Marketing.

1. The
Waiter
is
a
Be,er
Trainer
Glenn
Pasch,
COO
&
Partner
PCG
Digital
Marke6ng

7. First
Day
on
Job

9. The
Process

10. The
Process
•
•
•
•
•
Day
1:
Follow
someone
Day
2:
Follow
food
runner
Day
3:
Direct
ac@on
Day
4:
They
followed
me
Day
5:
Show@me
• Later:
Wait
on
owner

11. Management
Tips

12. Management
Tips
•
•
•
•
•
•
•
•
•
Welcome:
Set
the
expecta@ons
GeJng
se,led
Describe
process.
Paint
picture
Specific
direc@ons
Timing
Communica@on:
keep
people
updated.
Thinking
ahead
before
ques@ons
arise.
Ask
for
referral
Thanking
them
as
they
leave

13. Master
Class
•
•
•
•
•
•
Upsell.
How
to
ask
Kept
notes
on
people’s
preferences
Be
ahead
of
problems
Never
ask
if
things
are
ok
Must
tag
team
and
check
in
Get
out
from
behind
a
desk

14. What
is
your
harvest?

16. – Office:
732.450.8200
– Email:
glenn@pcgmailer.com
– @sidebysidecoach
– www.glennpasch.com