This document discusses Global Blue's products and services for attracting foreign customers. It notes that Global Blue now offers multi-product, multi-customer, and multi-media solutions. It highlights growing opportunities in emerging markets like Brazil, Russia, India, and China and expects tax-free sales and spending from these countries to increase in 2010. The document promotes Global Blue's I-Shop mobile app and SHOP magazine to better connect merchants with foreign shoppers.

1. Welcome in Amsterdam!
Time Out Magazine
Amsterdam Toerisme & Congres Bureau
Global Blue

2. New Brand
Traveller Trends
New Shopping Guide
Marja van Reijn – Regional Manager Benelux
27 April 2010

3. 1980
Town 1983
Country 1987
Continent
1998
Planet
2010
Multi product
Multi customer
Multi media

4. Today’s offer is global…
We now offer
products and services
…but it’s a lot more than just refunds

5. We’re fast becoming a consumer brand

6. And are using every medium available

7. With one central belief:
It pays to look further

8. With one central belief:
It pays to look further
AMSTERDAM, THE NETHERLANDS
Population
767,500

9. With one central belief:
It pays to look further THE WORLD
Population
AMSTERDAM, THE NETHERLANDS
6,794,600,000
Population
767,500

10. Why look further?

11. The opportunity has never been greater
World: GDP per capita at Purchasing Power Parities
US$ 2000 prices
50,000
45,000
40,000
35,000
30,000
25,000 US
20,000 Eurozone
15,000 Brazil
10,000 Russia
5,000 India
China
0
1990 2000 2009 2020
Source : Oxford Economics/Haver Analytics

12. The opportunity has never been greater
GDP versus Travel
Number of trips 2000 US$ 000s
0.16 6.5
0.14 6.0
Real GDP
per capita
0.12 5.5
Trips per
heads
0.10 5.0
0.08 4.5
0.06 4.0
1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008
Source: Oxford Economics

13. The opportunity has never been greater
“ %of luxury goods
are purchased
”
whilst travelling
Bernard Arnault, President, LVMH

14. The opportunity has never been greater
Yield from international
customers shopping at high
street retailers
Global Blue, transactional data

15. Facts & Figures 2009

16. Tax Free Sales -5%

17. BRIC countries -6,9%

18. Amsterdam -10%

19. British Pound -14%
Registered through Currency Choice

20. BRIC countries 44% of total sales in 2009…
Brazil : 2,5 million
Russia : 15 million
India : 1 million
China : 18 million

21. January – March 2010…

22. Tax Free Sales +9%

23. Russia+17%
Brazil + 69%
BRIC countries +7%

24. What do we expect
till September?

25. Tax Free Sales +10%

26. British spending +12%
(Currency Choice)

27. What do we expect from
the Russians…

28. Russian spending in 2010
+15%

29. Russians are changing…
• “Hungry for information on activities”
• Trend for “Short Breaks”
• More price sensitive
• More shopping abroad
• More online shopping

30. Other Russians facts…
• +3,5% growth of GDP in 2010
• 25-30% of total national income earned
by 10% of population
• “Visa free acces” is good for travel

31. 欢迎来到荷兰
Welkom to the Netherlands!
一个购物天堂的国家
Your “One-Stop Shopping” country

32. Chinese spending in 2010: + 13%
•
•
•
•
•
•

33. How do we connect with
these travellers?

34. Mobile app -> I-Shop
THE OPPORTUNITY
Navigate shoppers right to
your front door
Alert them to seasonal sales
and the latest collections

35. Features on I-Shop…

36. Merchant Lookup
Maps Augmented Reality

37. Merchant details
Customised page Mini map

38. What’s Hot section…
Events Promotions

39. We connect even better…

40. SHOP Magazine
4.2M
copies of SHOP across
the world
25%
average increase in sales
for UK retailers who
feature in SHOP

41. www.global-blue.com
40M
unique visitors in the first year

42. Last word…

43. multi product
multi customer
multi media
maximising the power of our brand
to maximise your foreign customer business
...the journey starts here

44. Thanks to our partners…

45. Thank you!