1. Monday, June 18, 12

2. Art of Collaboration
How Atlassian Makes
Its Wiki Sticky
Lessons in practical wiki husbandry
John Rotenstein
Business Intelligence Manager, Atlassian
john.rotenstein@atlassian.com
Monday, June 18, 12

3. Art of Collaboration
Monday, June 18, 12

4. Monday, June 18, 12

5. John Rotenstein
Monday, June 18, 12

6. Monday, June 18, 12

7. Monday, June 18, 12

8. Monday, June 18, 12

9. Monday, June 18, 12

10. Monday, June 18, 12

11. Monday, June 18, 12

12. Monday, June 18, 12

13. Monday, June 18, 12

14. Wouldn’t it be great
if your wiki was
just as sticky?
Monday, June 18, 12

15. Monday, June 18, 12

16. Topics
Monday, June 18, 12

17. Topics
What is
‘Sticky’
Monday, June 18, 12

18. Topics
What is Why be
‘Sticky’ ‘Sticky’
Monday, June 18, 12

19. Topics
What is Why be How to be
‘Sticky’ ‘Sticky’ ‘Sticky’
Monday, June 18, 12

20. What is Sticky?
Monday, June 18, 12

21. What is Sticky?
Monday, June 18, 12

22. www.squidoo.com/quirky-shoes
theanimatedwoman.com
Monday, June 18, 12

23. www.squidoo.com/quirky-shoes
theanimatedwoman.com
Monday, June 18, 12

24. Monday, June 18, 12

25. Monday, June 18, 12

26. Monday, June 18, 12

27. g
The Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit Based on data from Nielsen.com (Jan 2012)
Monday, June 18, 12 Often

28. g
The Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit Based on data from Nielsen.com (Jan 2012)
Monday, June 18, 12 Often

29. g
The Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit Based on data from Nielsen.com (Jan 2012)
Monday, June 18, 12 Often

30. g
The Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit Based on data from Nielsen.com (Jan 2012)
Monday, June 18, 12 Often

31. g
The Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit Based on data from Nielsen.com (Jan 2012)
Monday, June 18, 12 Often

32. I’m no female
robot,
I’m an email
robot!
Monday, June 18, 12

33. I’m no female
robot,
I’m an email
robot!
Monday, June 18, 12

34. Monday, June 18, 12

35. g
The Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit Based on data from Nielsen.com (Jan 2012)
Monday, June 18, 12 Often

36. g
The Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit Based on data from Nielsen.com (Jan 2012)
Monday, June 18, 12 Often

37. g
Long
Length of visit
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Monday, June 18, 12 Often

38. g
Your Sticky Web Matrix
Long
Length of visit
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Frequency of visit
Monday, June 18, 12 Often

39. g
Your Sticky Web Matrix
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Frequency of visit
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40. g
Your Sticky Web Matrix
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Frequency of visit
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41. g
Your Sticky Web Matrix
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42. g
Your Sticky Web Matrix
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Length of visit
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Frequency of visit
Monday, June 18, 12 Often

43. g
Your Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit
Monday, June 18, 12 Often

44. g
Your Sticky Web Matrix
Long
Length of visit
Short
Rarely Often
Frequency of visit
Monday, June 18, 12 Often

45. g
Your Sticky Web Matrix
How
sticky
Long
Length of visit is your
wiki?
Short
Rarely Often
Frequency of visit
Monday, June 18, 12 Often

46. Monday, June 18, 12

47. Why be Sticky?
Monday, June 18, 12

48. Why be Sticky?
Monday, June 18, 12

49. Reasons for having a wiki...
• HR Manuals
• Project Management
• Software Development
• Process Documentation
• Knowledge Management
• Asset Tracking
Monday, June 18, 12

50. Reasons for having a wiki...
• HR Manuals
• Complete projects faster
• Project Management
• Avoid duplicated work
• Software Development
• Share knowledge
• Process Documentation
• Collaborate on work
• Knowledge Management
• Find the right information
• Asset Tracking when you need it
Monday, June 18, 12

51. Monday, June 18, 12

52. Monday, June 18, 12

53. Can you state the purpose
of your wiki?
Monday, June 18, 12

54. Atlassian’s corporate wiki:
To provide current and future staff with easy access
to Atlassian’s confidential corporate knowledge and
to enable interaction amongst Atlassians worldwide.
Monday, June 18, 12

55. Atlassian’s corporate wiki:
To provide current and future staff with easy access
to Atlassian’s confidential corporate knowledge and
to enable interaction amongst Atlassians worldwide.
Monday, June 18, 12

56. Atlassian’s corporate wiki:
To provide current and future staff with easy access
to Atlassian’s confidential corporate knowledge and
to enable interaction amongst Atlassians worldwide.
Monday, June 18, 12

57. Atlassian’s corporate wiki:
To provide current and future staff with easy access
to Atlassian’s confidential corporate knowledge and
to enable interaction amongst Atlassians worldwide.
Monday, June 18, 12

58. Measurable goals
✓ First place to look for corporate information
✓ Default place to store internal company information
✓ Access daily
✓ Participate weekly (comment, share)
✓ Create content monthly
Monday, June 18, 12

59. How to be Sticky
Monday, June 18, 12

60. How to be Sticky
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61. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

62. Monday, June 18, 12

63. Give your wiki a friendly name
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64. Give your wiki a friendly name
‘Extranet’
(‘EAC’)
Monday, June 18, 12

65. Give your wiki a friendly name
‘Zyntranet’
‘Extranet’
(‘EAC’)
Monday, June 18, 12

66. Give your wiki a friendly name
‘Zyntranet’
‘Extranet’
(‘EAC’) ‘Marvin’
Monday, June 18, 12

67. Give your wiki a friendly name
Monday, June 18, 12

68. Give your wiki a friendly name
Monday, June 18, 12

69. Give your wiki a friendly name
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70. Monday, June 18, 12

71. Brand your wiki
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72. Brand your wiki
Monday, June 18, 12

73. Brand your wiki
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74. Brand your wiki
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75. Monday, June 18, 12

76. Monday, June 18, 12

77. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

78. Monday, June 18, 12

79. Start at the top!
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80. Start at the top!
W hich emails
can yo u mo ve
to the w iki?
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81. Monday, June 18, 12

82. Monday, June 18, 12

83. Monday, June 18, 12

84. Monday, June 18, 12

85. Monday, June 18, 12

86. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

87. Management
Project
Monday, June 18, 12

88. Meeting Minutes
Monday, June 18, 12

89. Meeting Minutes
results
✓ Use a go od title for improved search
✓ Use labe ls an d the ContentByLabel macro
y them
✓@ mention attendees to auto -notif
people
✓ ‘Share’ the page w ith interested
Monday, June 18, 12

90. Documentation
Monday, June 18, 12

91. ✓ Great for process documentation
Documentation
✓ Include screen shots
✓ Link to other resources
Monday, June 18, 12

92. ffeathers.wordpress.com
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93. Monday, June 18, 12

94. Handy Tools
+
Monday, June 18, 12

95. Handy Tools
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96. Handy Tools
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97. Handy Tools
Head
Beer
Monday, June 18, 12

98. Handy Tools
Monday, June 18, 12

99. Handy Tools
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100. Handy Tools
Monday, June 18, 12

101. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

102. Monday, June 18, 12

103. Browser Search Bar
‣ Manage Search Engines
‣ Edit Keyword
‣ Settings, Manage Search Engines
‣ URL: yourwiki.com/dosearchsite.action?queryString=%s
‣ Install ‘glims’ or ‘KeySearch’ extension
Instructions:
‣ Edit registry settings (see instructions) bit.ly/go-words
Monday, June 18, 12

104. Monday, June 18, 12

105. Google Apps “Short Links”
Monday, June 18, 12

106. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

107. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

108. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

109. Monday, June 18, 12

110. Facebook emails - which is better?
Hi Denise, Sign in to Facebook
You haven’t been back to Facebook recently. There are a few things and start connecting
that have been happening while you were gone.
Hi Denise, Update
Sign in to Facebook
You haven’t been back to Facebook recently. You have received and start connecting
notifications while you were gone.
Update
12 photo tags
Thanks,
The Facebook Team
To login to Facebook, follow the link below:
http://www.facebook.com/in/?home.php&mid=3e9524G1G2bf7k
Thanks,
The Facebook Team
Just one link To login to Facebook, follow the link below:
http://www.facebook.com/in/?home.php&mid=3e9524G1G2bf7k
Lots of information
Hadoop2010: Large-Scale Analytics at Facebook
Monday, June 18, 12

111. Monday, June 18, 12

112. Monday, June 18, 12

113. Automated Notifications
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114. Monday, June 18, 12

115. @mentions (like Twitter!)
v4.2
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116. Monday, June 18, 12

117. Monday, June 18, 12

118. Like
Monday, June 18, 12

119. Popular Content
✓ On Dashboard
✓ Many comments
✓ Many ‘Likes’
✓ Personalized
v4.2
Monday, June 18, 12

120. Recommended
Content
✓ Defaults to Weekly
✓ Can set to Daily
✓ Likes & Comments
✓ Personalized
v4.2
Monday, June 18, 12

121. Monday, June 18, 12

122. Share pages with a personal note
✓ Mailing lists, too!
Monday, June 18, 12

123. Monday, June 18, 12

124. Personal Task List
Likes
Mention
Comment
Share
Aggregate
JIRA
v4.3
Monday, June 18, 12

125. Comfort Ideas
Everyday Affairs
Creating Content
Finding Stuff Fast
Notifications
Measurement
Monday, June 18, 12

126. Gathering Statistics
marketplace.atlassian.com
Monday, June 18, 12

127. Self-Query the System with SQL
Monday, June 18, 12

128. Reward
participation!
Monday, June 18, 12

129. marketplace.atlassian.com
Monday, June 18, 12

130. Now it’s your turn!
Monday, June 18, 12

131. Now it’s your turn!
Monday, June 18, 12

132. Set measurable goals
Measure today’s stickiness
Implement ideas
Measure again
Monday, June 18, 12

133. youtube.com/user/neilbromhall
Monday, June 18, 12

134. Thank you!
May all your wikis be sticky!
Monday, June 18, 12