The Defense Media Activity’s Public web program supports more than 10,000 soldiers, sailors, airmen and Marines globally with the ability to rapidly move news, images and video to worldwide audiences via official military websites and the ability to integrate that content on social media sites. In September 2014, DMA's CIO Leslie Benito realized that to deliver world-class service, DMA needed to transform its Public Web service desk. In this session, Leslie will explain how they completed that within weeks, under stringent security requirements, while improving IT productivity and customer satisfaction. carried out the projects and what we achieved along the way.

1. LES BENITO • CIO • DEFENSE MEDIA ACTIVITY • @LESBENITO
Transforming
DoD’s Public Web Program in 5
weeks

2. THE PROBLEMS
THE CHALLENGES
THE SOLUTION
Agenda
THE RESULTS
DEFENSE MEDIA ACTIVITY

4. Sources: US Department of Defense, International Institue of Strategic Studies, Walmart, McDonald’s, NHS Information Service
U.S. Department of Defense
People’s Liberation Army, China
Walmart
McDonald’s
UK Nation Health Service
3.3 Million
2.3 Million
2.1 Million
2.1 Million
1.9 Million
= 100,000 employees
Worlds Top Five EmployersDoD is world’s largest employer

6. • Big cool statistic
• 2,56
9
• Add-Ons in Marketplace

7. • Big cool statistic
• 2,56
9
• Add-Ons in Marketplace

8. • Big cool statistic
• 2,56
9
• Add-Ons in Marketplace

11. Delivering
DOD
to the
World 500,000/250,000:
DMA supports and maintains 750
unique Web properties
2.6 Billion:
DMA delivered more than 2.6 billion
page views in 2014
750:
Our customers published more then
500k photos and a 250k stories in
2014

12. 10,000
Supporting over
Web Content Managers
Worldwide

13. DEFENSE MEDIA ACTIVITY
THE CHALLENGES
THE SOLUTION
Agenda
THE RESULTS
THE PROBLEMS

14. Minimal ReportingDevelopment ProblemsPoor Solution
The problems
A development process
that was fractured and
inefficient
A help desk solution
that wasn’t meeting our
internal, or our
customers needs
A high IT ops tempo
with no real insight into
how we were spending
our hours or tracking
our projects

15. DEFENSE MEDIA ACTIVITY
THE PROBLEMS
THE SOLUTION
Agenda
THE RESULTS
THE CHALLENGES

16. User AdoptionTimeSecurity
Challenges
Cost
We had 5 Weeks to
deploy this new
system.
With the DoD, security
is always paramount.
Additional security
requirements needed
to account for.
System needed to be
adopted by entire team
We had a limited
budget.

17. “This is stupid and a
waste of my time,
I’ve got real world
operations we need
to be working on”
GRUMPY CAT

18. DEFENSE MEDIA ACTIVITY
THE CHALLENGES
THE PROBLEMS
Agenda
THE RESULTS
THE SOLUTION

19. Solution ExpertsAWS GovCloudJIRA Tools
The solution

20. DEFENSE MEDIA ACTIVITY
THE CHALLENGES
THE SOLUTION
Agenda
THE PROBLEMS
THE RESULTS

21. Increase in helpdesk ticket resolution
0
425
850
1275
1700
April May June July August September
2014 2015

22. Increase in Ticket Resolution
17%

23. Increase in User Satisfaction
10%

24. Increase in developer output
0
30
60
90
120
January February March April May
2014 2015

25. Developer Output Increase
39%

26. The difference is amazing and our
productivity has skyrocketed. Everything can
now be visualized, racked and stacked and I
know what everyone is working on at a
glance.
GRUMPY CAT
“
”

27. Next Steps

28. Conclusion

30. Thank you!
LES BENITO • CIO • DEFENSE MEDIA ACTIVITY • @LESBENITO