Rl Partner Webinar To Share
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Provide On-Demand, Real World Load Testing to Your Customers — Become a Gomez Partner Today Do you know that 57% of application problems are found outside the corporate environment, by actual customers and prospects? Can your customers accurately test and measure end-user experience across geographies and locations under load? Are you testing your customer’s applications from outside the firewall to find problems anywhere in the application delivery chain? Can your customers see the impact of 3rd party content and services, such as CDNs, ISPs, ecommerce components on their web applications performance? Ensuring great experiences for today’s rich and complex Web 2.0 applications requires a new approach to performance testing. Forrester Research calls it “Realistic Performance Testing” — easy to use, delivered on-demand, and able to identify and resolve problems that behind-the-firewall testing tools miss. You can review these slides and find out more about Gomez’s Realistic Performance Testing Solutions, and learn how to drive more professional service revenue while delivering greater value to your customers as a valued Gomez Partner. As a Gomez Partner you’ll have the tools necessary to solve the quality assurance challenges posed by today’s rich internet applications. Become a valued Gomez Partner to •Drive consulting revenue for test definition, script development, test execution and analysis, and problem resolution services •Complement existing inside the firewall testing offerings, by providing realistic testing from an “outside-in” end-user perspective •Differentiate yourself by offering the only solution that tests and measures from 100,000+ real user desktops •Gain real-time performance insight when end-users’ experience degrades under load to offer more value to your customers •Help your customers quickly identify and resolve critical Web application performance issues across the entire application delivery chain
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Rl Partner Webinar To Share
- 1. Provide On-Demand, Real World Load Testing to Your Customers Robb Corduck, Channel & Alliances Manager Marina Gil-Santamaria, Product Marketing Manager
- 2. Agenda Who is Gomez Reality Load Overview – Load testing from the end user perspective The Services Opportunity for Partners Partnering with Gomez QA
- 4. Rapid startup & payback
- 8. 44% revenue growth 2008
- 11. Gomez Network: The World’s Most Comprehensive Performance and Testing Network Backbone Virtual Test Bed Gomez Last Mile Web Performance Management and Load Testing 100+ locations Cross-Browser Testing 500+ browser/OS combo’s 5,000+ supported devices Web Performance Management and Load Testing 100,000+ locations
- 12. Agenda Who is Gomez Reality Load Overview – Load testing from the end user perspective The Services Opportunity for Partners Partnering with Gomez QA
- 13. The Challenge of Delivering Quality Web Experiences Traditional testing: “OK” …user is NOT happy The Web Application Delivery Chain 3rd Party/Cloud Services Browsers and devices Users Users Local ISP Load Balancing Load Balancing Web Servers Web Servers App Servers App Servers Internet DB Servers DB Servers MajorISP Mobile Carrier Storage Storage Mobile Components Mobile Components Content DeliveryNetworks Traditional zone of control
- 15. Bad performance under load
- 23. Page size too big
- 24. Too many objects
- 25. Low cache hit rate
- 28. Code defects
- 31. Outages
- 34. SMS routing / latency issues
- 38. Low cache hit rateThe Challenge of Ensuring Quality Web Experiences Traditional testing: “OK” …user is NOT happy Traditional zone of control Zone of customer expectation Zone of customer expectation
- 40. Brand damage
- 42. Increase costs
- 43. LOB dissatisfaction with IT*Online business doing $100K/day = $2.5M/year in lost revenue
- 44. What Features Should a Realistic Web Performance Testing Platform Have? It Should: Test from the end user’s point of view Different locations Different browsers Different loads Different tasks Be easy for developers, testers and business people to use. Identify and resolve problems along the entire web application delivery chain. *Source: Achieving Peak User Experiences — Performance Testing in an Agile Web 2.0 World : Forrester’s Senior Analyst, Mike Gualtieri, and Gomez’s CTO, Imad Mouline
- 45. Gomez Reality Load XF: On-Demand Realistic Load Testing from Browser to Data Center Backbone Last Mile Real-world load Find user experience breaking points Accurately measure response time High volume load (HTTP, Browser) Find infrastructure breaking points Define capacity headroom 100,000+ consumer- grade desktops 168+ countries 2,500+ ISPs Major mobile carriers around the globe 100+ commercial-grade nodes & data centers
- 46. Reality Load Geographic Perspective Finds Critical Problems Undetectable with other Solutions Only 11 error total out of 60,000+ transactions Page response time stayed under 4 seconds, outside of one brief blip A major hotel chain was planning a major marketing campaign in 3 key regions: Las Vegas, New York & Los Angeles, and they wanted to load test prior to launch. By traditional load testing standards, the test passed. Reality Load Geographic Perspective showed another story thought
- 47. Problem identified: A large number of measurements were greater than 4 seconds for key geographies (NY). These findings spurred a code tune and content deployment to a CDN to reduce response time variations across geographies. Overall response times was improved by 2+ seconds Reality Load Geographic Perspective Finds Critical Problems Undetectable with other Solutions cont.
- 49. Response times for users climb Validation for new firewall failed, bottleneck detectedA financial services organization had deployed new hardware, and they wanted to ensure that they would deliver quality Web experiences under load. Problem identified The new firewall was only licensed for 1,000 transactions per second
- 50. Reality Load Detects External Errors or 3rd-party SLAs Violations The transaction rate increases and then falls off as response times climb The load increases throughout the test Errors are seen, all on a 3rd party object An e-retailer had just selected a new third-party provider, and they wanted to verify overall application performance under load. Problem identified 3rd party hardware was insufficient for overall demands on the application, and based on SLA agreement, 3rd-party provider had to increase hardware and improve performance to get paid.
- 51. Reality Load Detects External Errors or 3rd-party SLAs Violations (continued) Problem identified Error with an external redirect (configuration error that was handling a simple redirect as 6 steps)
- 53. No need for large testing infrastructure investments
- 55. Combines high volume and real browser load
- 57. See impact of 3rd parties
- 59. What Projects Can Gomez Help With?
- 60. Reality Load Complements Existing Load Test Tools Traditional Load Testing Tools
- 61. External Load Test Service Opportunities Organizations lack the time, skill and expertise to: Create a solid load testing methodology Script web applications including complex Web 2.0 apps Execute load tests within aggressive QA / and launch schedules Expertly interpret and analyze test result data Conduct root cause analyses based on test results Implement proper changes to ensure a quality performance
- 62. Partnering Success Story - Challenge: Customer purchased Super Bowl ad and has less than 2 weeks to make switch to new hosting infrastructure and validate that the site can handle the anticipated end-user traffic to be generated by the high-profile ad. Opportunity: Customer lacked time and expertise to set-up, run and analyze a load test in a self-service manner. Also, with time so short, they needed a solution that could dial up load testing in near real-time Partner Managed Test Plan: Develop a test plan to simulate expected volume of site traffic Create a series of load tests to provide run-up tests and longer duration load tests Script user interactions with the C4G.com website Execute a series of tests, tweak performance and re-execute over 2 days Results: Partner ran a series of short and medium duration load tests Identified a load-balancer configuration issue with the hosting vendor prior to site launch After correcting the issue, confirmed that C4G could handle the expected user traffic The site performed well and delivered a quality user experience during and after the Super Bowl Partner billed for 5 days of pro services
- 63. Agenda Who is Gomez Reality Load Overview – Load testing from the end user perspective The Services Opportunity for Partners Partnering with Gomez QA
- 64. Benefits of Partnering with Gomez Best-in-Class Solutions Gomez is a leader in outside the firewall load testing & user experience monitoring SaaS Suite of testing tools Eliminates need for expensive hardware No software to be installed Create and launch load tests in under 15 minutes Training & Methodology Resources Gomez Partner Portal On-Line Training & Gomez University Partner Certification Training Professional Services Methodologies & Best Practices Utilize Gomez load test data to identify additional web application optimization projects Revenue Opportunities Resell Margins or Referral Commissions Professional Services
- 66. Find and fix the broadest set of issues
- 71. On-demand test creation, provisioning, usage
- 73. Adapts to your changing business needs
- 74. Reduce Cap Ex through SaaSBackbone Virtual Last Mile Real User Private EASY
- 75. Agenda Who is Gomez Reality Load Overview – Load testing from the end user perspective The Services Opportunity for Partners Partnering with Gomez QA
- 76. Putting the Pieces Together Questions & Answers To find out more about becoming a Gomez Partner: (781) 698-2317 gomezpartners@gomez.com http://www.gomez.com/partners/application/
Notas del editor
- Key themes:Gomez covers the globe with the most comprehensive testing networkWe are where your customers areTalk trackThis is a visual depiction of our global testing network.You can see where our Backbone and Last Mile testing locations are.Our Last Mile locations literally span the globe and allow you to test and monitor from any significant location in the world. And it’s growing every day.You can use these for a combination of monitoring and load testing.You can’t see the locations for the virtual test bed because it’s virtual – i.e. location independent.
- Key themes:Gomez can be very helpful with key projects (as well as ongoing testing and monitoring)Talk trackGomez can be very helpful with a number of projects that also span the ebiz/marketing teams, IT operations, and App Dev/QA. Do you have plans for any of these projects? Do you have any of these concerns? Most companies do… and Gomez can help.Note to the speaker:Don’t go over every item on this slide – the intent is to show a list of possible projects to see if any of them are on your audience’s current radar screen, and to let them know that Gomez can be helpful in all of them. Many people would not think of Gomez for these projects, but we can be valuable in them.
- Key themes:Three main things differentiate Gomez from the othersWe cover the entire Web application delivery chain – from browser to data center – so you can find and fix the broadest set of issuesWe provide a single, integrated platform to provide you the lowest total cost of ownershipThe most self-service control and flexibility so you can adapt the use of the platform to your changing business needsTalk trackThree main things make Gomez unique.1. We cover the entire Web application delivery chain – from browser to data center. Because our offering tests and monitors all the way from your real-users’ browsers through the many layers of the app delivery chain to your data center, we cover the entire app delivery chain. The Gomez Last Mile covers 100K+ testing locations around the world, more than any other alternative. This allows you to find and fix the broadest set of issues so you can ensure your web application runs optimally.2. We provide a single, integrated platform. The Gomez platform provides a common set of processes and tools for Web, streaming, and mobile applications. This allows you to leverage your expertise across this variety of applications, and to pinpoint problems faster through a common set of diagnostics. A highlight of the platform is our “record once, playback anywhere” strategy that allows you to record a test script and play it back across multiple browsers, locations, or use cases (e.g., load testing and monitoring). This provides you with the lowest total cost of ownership3. The most self-service control and flexibility.With Gomez, you are in control.Our on-boarding program ensures you understand how to take advantage of the Gomez Platform to meet your specific business needs. We’ll ensure you ramp up to speed quickly and know how to fully leverage the platform. Any time you need professional guidance, support, or assistance, Gomez is always available to help. The Gomez self-service SaaS portal allows you to create, schedule, and run your own tests, entirely on your own. You’ll decide which tests to create, when to run them, how often, and from what locations, without having to call Gomez. Our consumption-based pricing model allows you to decide which parts of the platform you want to use at any particular time. Together, this allows you to adapt the use of the Gomez platform to your changing business needs.