Are you curious what makes a great candidate experience? Candidate experience may be a bit of a buzzword. We get it. But did you know that a great candidate experience can improve your quality of hire by 70%? It starts from the moment the candidate looks at the job on your careers page and continues through every step of the hiring process. Join Checkr and Greenhouse to learn: - Why candidate experience matters - 3 key elements that drive a memorable candidate experience - How new software tools are redefining what a modern candidate experience looks like

1. Beyond the Buzzword...How You Can Improve
Candidate Experience at Your Company
Greenhouse + Checkr

2. Today’s Moderator
GREENHOUSE | CHECKR
Jillian Trubee
Partner Program Manager

3. Webinar Tips
You can connect to audio using your
computer’s microphone and speakers.
Or, you may select “Use Telephone”
after joining the Webinar
All lines will be muted to avoid
background noise
You can ask questions at any time by
typing them into the Questions Panel
GREENHOUSE | CHECKR

4. Who is Greenhouse?
GREENHOUSE | CHECKR
Greenhouse is a robust recruiting software designed to
help you attract, hire, and retain the best talent.
About Greenhouse:
• Headquartered in NYC with an office in SF
• 2017 Glassdoor #1 Best Place to Work and
Forbes Cloud 100
• Work with ~2,000 of the world’s most innovative
companies

5. Who is Checkr?
Checkr helps technology-driven companies deliver faster,
more accurate background checks at scale.
About Checkr:
● Based in San Francisco, CA
● Tech-driven leader in the background check industry
• Top of Y-Combinator class
● Leader for innovative tech companies
● Industry’s first background check API
● 4th largest Credit Reporting Agency in the US
• Over 10 million screenings to date
• Provide screenings in all 50 States

6. Speaker Highlights
Katie Dicioccio
Greenhouse
Recruiter
Scott Juster
Senior Manager, Customer Success
GREENHOUSE | CHECKR
Checkr

7. What Candidate Experience Means?

8. What Candidate Experience Means?
GREENHOUSE | CHECKR

9. What Candidate Experience Means?
GREENHOUSE | CHECKR

10. Why Candidate Experience Matters?
GREENHOUSE | CHECKR
Win Top Talent
Increase Employee Lifetime Value
Affect Employer and Company Branding

11. WEBINAR TRAINING
Win Top Talent
Increase
Employee
Lifetime Value
Affect Employer
and Company
Branding
Why Candidate
Experience Matters?
Hiring across the U.S. was 12.1% higher
in June 2017 than in June 2016*
*Linkedin Workforce Report, July 2017
Positive candidate experience can be your
advantage in the competitive talent market.

12. WEBINAR TRAINING
*Boston Consulting Group
A better hire can outperform a peer by 20%*
Why Candidate
Experience Matters?
Win Top Talent
Increase
Employee
Lifetime Value
Affect Employer
and Company
Branding

13. WEBINAR TRAINING
*WorkplaceTrends.com
Why Candidate
Experience Matters?
Win Top Talent
Increase
Employee
Lifetime Value
Affect Employer
and Company
Branding
Nearly 60% of candidates have had a poor candidate
experience, and 72% of those candidates shared that
experience online or with someone directly.*
64% of candidates are less likely to purchase goods
and services from a company that delivered a poor
candidate experience.*

14. Key Elements to a
Positive Candidate Experience

15. Pressures on the Hiring Process
GREENHOUSE | CHECKR
Transparency Fairness
Speed
● The hiring process is long...
○ 52 days* - avg time to fill
○ 22.9 days** - avg interview process
● For every one open corporate position
○ 250 resumes*** are received
○ Only 4-6 interviews*** are granted
Still...organizations must deliver on
3 key promises to the candidate
* Bersin Talent Acquisition Factbook
** Glassdoor Research Report
*** Glassdoor for Employers

16. Transparency
GREENHOUSE | CHECKR
● Consumerization of candidate
expectations
● FCRA requirements - specifically in
the case of background checks
● Impact of uncertainty:
○ Higher perceived waits
○ Greater candidate frustration
○ Increased risk to organization

17. Speed
GREENHOUSE | CHECKR
● Increased competition for top talent
● More complex hiring cycles for most
skilled roles
● Impact of slow hiring:
○ Daily cost of position vacancy
○ Missed changes on top talent
○ Frustration or hardship for
candidate

18. Fairness
GREENHOUSE | CHECKR
● Expectations of accountability &
fairness as core values
● EEOC guidelines mandate against
hiring bias
● Impact of unfair hiring practices:
○ Talent flight
○ Degradation of company image
○ Consumer shift-away from brand
○ Class-action lawsuits

19. Tactics for a Better Candidate Experience

20. Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Transparency
● Candidate Scorecards
○ Setting expectations
○ Delivering feedback

21. Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Transparency
● Accessibility
○ Applicant Portal
○ Availability of Report
○ Multi-device access
● Applicant Support
○ Dedicated support specialists
● Adverse Action

22. Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Speed
● Greenhouse Recruiting Mobile App
● Greenhouse Events Management App

23. Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Speed
● Faster turnaround time
○ At county, state & federal levels
○ Compliance filtering
● Exceptions Handling
● Positive Adjudication
● Analytics Reporting
● Direct integration into Greenhouse

24. Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Fairness
● Structured Interview Processes
● Data-Driven Decisions

25. Redefining a Modern Candidate Experience
GREENHOUSE | CHECKR
Fairness
● Compliance Filtering
● Positive Adjudication
● Individualized Fair Chance Assessment
● Applicant Support?

26. Call To Action:
What are 1-2 ways you can improve candidate experience at your company?

27. Questions