6. Fragmented Burdened Office Costs
The full costs are often not realized…
Infrastructure
Management Workflow
Organizational Processes
10% 5% 5% 5% 28% 47%
Visible
Hard Costs IS Infrastructure
End User Time Document Management
• Hardware • Network
• Computer Interaction • Document Storage and Archival
• Consumable • Application
• Output Equipment Interaction • Document Retrieval
s Programming
• Preparation, Collection, and Finishing • Document Distribution
• Maintenance and Maintenance
• Problems, Errors, and Mistakes • Document Capture and Indexing
• Paper & • Software
Power and Licensing Administration,
IS Support
• End User Purchasing,
• Device Management and Facilities
• Output Management • Facilities Costs
• Network Management • Product/Service Acquisition
Processes
Source: ALL Associates Group • Contract and Billing
Processes
• Internal Service Delivery
P.6
9. HP MPS Model (Managed Print Services)
…the HP “turn-key” printing solution
Hardware Consumables
- Toner cartridges and Services
- Laserjet MFPs imaging drums -- Asesment, Discovery and Design
- LaserJet printers - Maintenance Kits - Hardware financing
-Designjet printers - Staples - Implementation
-Business InkJet … proactively delivered - Educational (training)
- Accessories all over the country. - SLA based maintenance services
- Printing solutions …used supplies - IMAC services
retrieval and recycling. - monitoring and reporting services
…based on a 4 years Full Service contract, with flexible billing options
10. Job Accounting – How it Works
Job tracking data
•User I.D.
•User machine
•Print Server
•Pages processed
•Paper size
•Media type
•Number of copies
•Duplex information
•Color/monochrome pages
•Print/copy/fax/e-mail jobs
•Cost Center
•Time printed
•Job Title
10 4/19/2012
11. Secure & pull printing: exemplu
2) Documentele sunt stocate in HDD-
PUSH ul echipamentului pana cand sunt
eliberate de catre user
system
1) Documentele sunt trimise
criptate catre o anume
imprimanta
Print
SAP R/3 1) Documentul e Cerere
trimis catre server
Server 3) User-ul poate aduce documentul
catre ORICE echipament, prin cod
PIN, card de proximitate sau
2) Documentul e stocat magnetic, amprenta…
PULL
11
securizat in server
13. HP’s approach to enterprise printing
Managed Print Services
COST / PRODUCTIVITY
Streamline
Improve business Improve workflows and
outcomes increase
workflow compliance
Improve IT and M ana ge Increase IT
productivity and
business efficiencies
environment system availability
Reduce O ptimize Balance
productivity
costs
infrastructure and costs
Customer needs Customer benefit RO I
13 19 April 2012 HP Confidential
14. Industry trends:
• Up to 95% of business decisions are based on a
document.
• Information is doubling every 18 months.
• 85% of business information is unstructured.1
• Storage of these documents is an issue.
• You can't find information when you need it.
– Slow to respond to customers
– Slow to respond to the marketplace with innovation
– May not be in compliance with security regulations
1IDC
15. HP capture solutions overview
Unstructured Paper or Electronic Documents
Fax Mail Shipping Documents Invoices Contracts Applications Reports
Capture
Scanners or MFPs initiate the scan process Indexing and categorizing via control panel
Process and transform
Data Data Data Encryption/ Forms recognition Zone Notification Barcode Image enhancement File
OCR/ICR decryption files and management recognition options conversion
validation correction extraction recognition and management
Route
18. Your business challenges
Streamline processes for communicating
with customers
Reduce expensive calls to customer service
Reduce heavy load & work peaks for IT
Reduce print/mail production costs
Attract, retain, and grow customers
18
19. HP Exstream Values for your Business
• Reduce costs
by as much as 80% through simplified document
design and production and reduced paper and
postage
• Get compliant communications to
customers faster
as much as 85% faster by streamlining business
processes and giving marketing and business users
collaboration tools
• Attract, retain, and grow customers
by improving the customer experience and improving
response rates
as much as 10x
19
20. 0101010
Customer data Web-service 1010101
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From the customer’s point of view
collected data
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10101010101010101010101010101010101
Variable 0101010 123-456-7890 Continue
Continue
1010101
123-456-7890
Jane
Messaging and
Marketing user
Text usage data 0101010
customer data
System data
triggers text
Front office
employee
1010101
Carol
Carol, Text Network
carolmjones
Jane S Jones 0101010 509
allows you to send 5149
555 and
message
Update Insert timely, 1010101 receive unlimited text
Personalized
notification Customer Web self-servicebetween
messages
2357 Baker Street relevant 0101010 Cell Com and family.
service message It was a pleasure0101010101010101010101010game on
speaking with you, Carol. Have fun at the big
1010101
friends
messages at runFriday!
Sign up now at
1010101010101010101010101 www.NetGlobal.com
Lexington time 0101010 40515
KY
Login 1010101 Submit
0101010
Nationwide+ Data Access
SmartEssentials
SmartEssentials+ P
P
Bills and
Nationwide+ Data Data Access
SmartEssentials+ Access Submit
statements
Nationwide P
Nationwide+ Data Access Continue
21. Working with interactive document
Interactive communications
Create image
pick lists
Protect required
content
Create
sections of
editable text
21
22. The HP Exstream difference
It’s not IF you can do it, but HOW you do it that counts
• Enterprise platform for all communications
Reduce • Interactive, on-demand, and structured document applications
complexity • Data / content agnostic
• Multi- channel support
• Rapid development
Streamline • Business user control
document • Automated workflows
• Automated conversion utilities
processes • Reduced testing
• Incorporate current content in real time
Improve • Customer’s language/preferred channel
customer • Integrated cross-sell promotions and offers
experience • Ensure compliance
22
23. REDUCE COMPLEXITY regardless of complexity, variability or
with a proven enterprise platform, based on open
standards, for all customer communications
customer-preferred delivery channel
HP CUSTOMER COMMUNICATION SOLUTIONS
Enterprise CORPORATE POLICY
CLAIMS CONTENT ADMINISTRATION WEB PORTAL ECM
content
scheduled or
real-time
Interactive
On-demand customer-
Structured preferred delivery
channel
Delivery
channel
PRINT/MAIL SMART PHONE WEB EMAIL/FAX CUSTOMER-FACING
FULFILLMENT EMPLOYEES
23
TAKE THE FAST TRACK TO BETTER COMMUNICATION
24. STREAMLINE DOCUMENT
PROCESSES
with one, enterprise platform to design, create, manage, and deliver all
communications
Design and deployment
Data and content integration
Testing
Interactive communications
Remote collaboration
Output and production workflow
24
25. HP Exstream architecture
Based on open standards
PDF Quark InDesign XML files Data files ODBC Corp content Web services SOAP Message Others
queues
DXF DDA
Package file Edited Live
Designer document
Browser-
Testing tools Postal sorting
based and bundling
designer
Design
database
Design
Electronic Live LiveRepository
Manager Print outputs
outputs documents and LiveEditor
LiveWorkflow
• Email
Design and deployment • Local print
Data and content integration • Save as PDF
Intelligent, interactive documents
On-demand delivery
Production output and testing tools
25
26. Getting started with HP
Build a plan with consultations, workshops, and assessments
Conduct a program or Perform an Optimize your
workshop assessment business results
• HP Imaging & Printing • Managed Environment
Strategy Consultation Assessment
• Print Policy Workshop • Eco Printing
• Industry Workshop Assessment
26 19 April 2012 HP Confidential • Workflow Discovery
The information contained herein is subject to change without notice
