In this presentation, I described a different way of looking at blended learning and the process I use to design blended programs.

1. Designing a Blended Learning Program … and Other Great Mysteries of Life Gus Prestera, PhD, CPT President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University January 21, 2009 LaSalle Metroplex

2. Gus Prestera, PhD, CPT President, effectPerformance, Inc. Partner, Bevenour Prestera and Associates, LLP Adjunct Professor, Penn State University www.bevenourprestera.com www.effectperformance.com www.personal.psu.edu/gep111

5. What is Blended Learning? What is Blended Learning?

7. Synchronous e-Learning Monitor participation Polling

8. Virtual Classroom www.secondlife.com

9. Mobile Learning

10. Blended Learning Models Marker & Prestera, 2006 Addressing performance gaps Develop a cohesive strategy for addressing a performance need, leveraging not only formal and informal learning but also non-training performance improvement interventions 5. Performance Developing mission-critical skills Develop a cohesive strategy for addressing a learning need that integrates multiple learning activities and involves both formal and informal learning 4. Integrated Optimizing the time and investment involved with instructor-led training Sequencing instruction such that e-learning comes before and after instructor-led training or such that instructor-led training comes before and after e-learning 3. Bookend Increasing participation in training and raising learner satisfaction Matching the media and delivery technology with audience learning styles 2. Styles Leveraging existing resources and minimizing costs Combining different media and delivery technologies based on cost/benefit profile 1. Stitching Best Suited For… Description Approach

14. The Learning Process How do we support learning over time? Skill Building Knowledge Building Skill Mastery Skill Transfer Skill Fluency Awareness Building Prestera & Marker, 2006 Skill Refresh Barriers to Transfer

16. What process can we use to design it? What process can we use to design it?

18. Course Map: A Coaching Course Introductory Webinar Follow-up Conference call WBT tutorial Classroom Event Half-Day: Overview for supervisors…get their commitment to support transfer 30-minute webinar to set context, provide overview, and set expectations – build awareness Laying the Groundwork for Coaching Build knowledge WBT tutorial Podcast Series The Coaching Process Build knowledge Focus on practice, practice, practice Mastery of skills Discuss what worked, what didn’t, and how to overcome obstacles - Skill transfer 12 scenario-based podcasts to help maintain skill Reduce fading Online Test Covering the 2 modules above Mastery of knowledge Executive Briefing Playbook OTJ Assignments Resource Site Web site containing links to tools, resources Eventually, move towards social networking format

20. Another Example? Another Example?

27. What are some pros and cons? What are some pros and cons?

29. How do we know when a blend is good? Or bad? How do we know when a blend is good? Or bad?

31. When does blended learning make sense? When does blended learning make sense?

32. When Blending Makes Sense low high low high Skill Complexity Skill Importance 1 2 3 4

34. What are some pitfalls and lessons learned? What are some pitfalls and lessons learned?

35. Lessons Learned 1. Blending is not an excuse to add more fat… … keep it lean 2. E-Learning is not a ‘trash dump’ for bad content… … learning needs to happen online too 3. Blended learning is a process… … so guide them through it 4. Don’t be a tech snob or ideologue… … .be pragmatic in selecting technologies and approaches 5. Blended learning can represent a fundamental change… … it may require change management 6. It doesn’t all need to roll out together… … Consider a phased rollout