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Better Days thru Better Ways Presented by The Donna Certified ITIL V3 Expert
A Typical Day at the Service Desk
The Customer Experience ,[object Object]
The Customer Experience ,[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Customer Experience ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How Could this have gone better? ,[object Object],[object Object],[object Object],[object Object]
And… ,[object Object],[object Object]
There Must be a Better Way ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Proof is in the Pudding ,[object Object],[object Object],[object Object]
$$$ - The Bottom Line ,[object Object],[object Object],[object Object]
The Competitive Edge ,[object Object]
Process Improvement Projects ,[object Object],[object Object],[object Object],[object Object]
Begin at the Beginning ,[object Object],[object Object]
Define Areas of Improvement ,[object Object],[object Object],[object Object],[object Object],[object Object]
People ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process ,[object Object]
Product (Technology) To ensure high levels of Availability, we must have processes in place in the following areas: ,[object Object],[object Object],[object Object],[object Object],[object Object]
Partners ,[object Object],[object Object]
Scope ,[object Object],[object Object]
I.D. Points of Pain ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process Selection ,[object Object],[object Object],[object Object],[object Object],[object Object]
Obtain Approval to Proceed ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Investigate ,[object Object],[object Object]
Communicate ,[object Object],[object Object],[object Object]
Implement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thank You for Attending ,[object Object],[object Object]

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Better Days Thru Better Ways

  • 1. Better Days thru Better Ways Presented by The Donna Certified ITIL V3 Expert
  • 2. A Typical Day at the Service Desk
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