Le recenti innovazioni di IT operational intelligence : Application Performance Monitoring sulle app mobili, Monitor Automation e Operation Analytics per una visibilita' a 360° Liron Lichterman, HP EMEA Practice Leader BSM

1. HP Software
Performance Tour 2013
LironLichterman
EMEABSMBusinessdevelopmentmanager& practicelead
Baveno, Italy 20-21 June

2. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
ServiceManagement
excellence
with
operationalintelligence
Liron Lichterman
EMEA BSM Business development manager & practice lead

3. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
Agenda
Introduction
Automated Operations Bridge - Monitoring Automation
Managing your Virtualized Environments
Application Performance Management – Mobile Monitoring
Operations Intelligence - HP Operations Analytics
Q&A

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AutomatedOperationsBridge
New!
MonitoringAutomation
'The New Style of IT'

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Coping With Seminal Shifts In IT Until Today
Operations Management evolution
Event
Management in
Domain Silos
Event &
Performance
Management
Consolidated
Operations Bridge
Automated
Operations
Bridge
1. Separated domain management
tools
2. Consolidated Operations and
Performance Management
3. Model-driven Operations Bridge - “single pane of glass”
across domains and monitoring techniques with
sophisticated multi-layer correlation
4. Simplified, automated monitoring configuration for dynamic Hybrid IT environments,
applies to and hides monitoring technologies and self-service tuning by non-Ops staff
OM* / OMi / MA in that context means: The solution includes the respective management platform OMW/OMX /OMi / MA + respective instrumentations!
1990s 2000s Now Next
NEW
1
2
3
4

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Extending the leading Operations Bridge offering of HP Operations Manager i
New !! Monitoring Automation at a glance
Monitoring Automation simplifies monitoring
configuration for dynamic, hybrid environments, by:
• Automatic, model driven monitoring configuration and
deployment using RTSM
• Hiding monitoring implementation details and
technology
E.g. of agent less and agent-based monitoring
• Easy-to-tune monitoring parameters by SMEs
• Dedicated workflows for monitoring design
• Monitoring configuration reporting

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OMi Management Pack
Automatic monitoring of your
infrastructure and applications
Availability & performance of core
application components
E.g.: Hadoop HDFS, Oracle Table Space
Availability & performance of system
components of system / virtual
infrastructure / cluster hosting the
application e.g., Memory, CPU
Example NOC Dashboard
Example Operator Dashboard

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What do you get with Monitoring Automation
HP Monitoring Automation is a new capability that
will dramatically simplify the way of how monitoring configuration is done within a
modern, large, dynamic IT environment.
Using HP Monitoring Automation will result in less unplanned downtime and
more efficient use of the time of your SMEs and monitoring tool personnel
Consequently, you will be able to:
àBetter support the business
àReduce operational cost within IT
àManage a much larger number of systems and applications with
your current staff

9. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
ManagingYour
VirtualizedEnvironments
'The New Style of IT'

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Quickly triage and pin
point virtualization
performance issues
Cost and performance
of virtual /private cloud
services
Virtual Operations Management
Monitor Troubleshoot Optimize
Availability and
performance of
dynamic hybrid services
Agent + VI SPI
SiteScope
Virtualization
Performance Viewer (vPV)
Service Health
Optimizer (SHO)
How Does HP Solve the Management Problem

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Virtualization Smart Plug-in (VI SPI ) and SiteScope
Availability and performance of dynamic hybrid services
• Nearly real time monitoring for availability and
performance
• Discover and visualize virtualized element
topology associations, and applications
• Ability to monitors the diagnostic events from
multi vendor Hypervisors and Virtualized
Environment
• Central, easy-to use console for the virtualized
systems and application monitoring distributed

12. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12
Virtualization Performance Viewer (vPV)
A triage tool to detect, diagnose and
troubleshoot performance issues in
virtualized and cloud infrastructures
• Targeted towards virtualization, cloud and systems
admins as well as systems engineers
• Standalone product can integrate with other HP
Software tools
• Fast time-to-value: visualize the data minutes after
installation, easy to use
• Supporting the broadest range of hypervisors and
cloud
• Free version available to use in production

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VISUALIZE
What you have, What
you use, What can fit,
What can be
improved
OPTIMIZE
Multi-Dimensional,
Time-Varying
Analysis and
Workload placement
recommendation
FORECAST &
PLAN
What-if Scenarios,
Trend Analysis
• Supports heterogeneous environments: server, storage and network
• Correlate infrastructure performance with end-user response time metrics
• Continuous, real-time monitoring and analysis
• Out-of-box integration with HP BSM data collectors & VMware vCenter
• Scalable across 6000+ nodes
“Business Service Driven” Capacity Management for
x86 Virtualized Environments
HP Service Health Optimizer

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ApplicationPerformanceManagement
Mobilemonitoring
'The New Style of IT'

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Pinpointing root cause of slow mobile apps isn’t easy
New adventures in app performance
Tower? Service?App?
[Hybrid]

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Monitoring across the new mobile stack
Device Tower ServiceOS
HP Mobile App Performance Management
HP Synthetic Monitoring via SaaSHP Real-user Monitoring
Safari, chrome

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Client application types
Mobile Web Application
Web site accessed from mobile browser.
Native Application
Installed on the device by the user, usually from
App Store (“Google Play”).

18. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.18
Client Application Monitoring
Clients
Firewall Load
Balancer
App
Servers
CDN
3G Web
Servers
RUM Sniffer ProbeRUM CM Probe
End to End application monitoring

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Client Monitoring
Mobile native app
• visibility into how native mobile apps perform
in the wild
• determine the “quality” of the end user
experience
HP Real User Monitoring for Native Android Apps Real End User Performance

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Client Monitoring
Mobile web browser
• Monitor application performance, availability
and usage volume
• Breakdown user experience by location,
username, browser, OS, device…
• Search for individual user session by various
properties
• Transaction Matching – monitor multi step
user flows
HP Real User Monitoring for web application

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Tower monitoring
Insight into wireless / carrier performance &
availability
• Root cause analysis – is it the app or the wireless service?
• Visibility into mobile app performance broken out by
location, carrier & transaction, e.g.; log-in, transfer funds;
HP SaaS over-the-air (OTA) mobile monitoring
Network PerformanceWeb apps
Native apps
Response time & availability

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End-to-end mobile performance management
Tower ServiceApp
[Hybrid]
Proactive (synthetic)
Real user
§ Performance views by time,
place, carrier & transaction;
§ Lower mean to isolation,
insight in minutes.
§ Baseline real user
performance;
§ Assure and protect the
brand equity.
§ Understand transaction
popularity and response
times;
§ Dev/Ops script reuse.
User analytics: performance by time, location, transaction

23. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.23
Real User Monitor
Analytics - RUM ‘User Flow Analytics ’
RUM ‘User Flows Analytics ’
• Identifies application flows which are frequently
accessed by real users*
• Allows you to view real sessions including the flow
• Allows you to configure RUM transaction
• Allows you to create a VuGen script based on the
session
*The report is based on advanced HP Labs analytics algorithm

24. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
OperationsIntelligence
HPOperationsAnalytics
'The New Style of IT'

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New challenges for Business Service Management
Increasing complexity and volume of IT
1990s 2000s Now
Static
Vertically Scaled
Client Server
100s (Elements, MB)
Clustered
Load balanced
N-Tier Web App
1000s (Elements, GB)
Virtualized and Cloud
Horizontally Scaled
Hybrid Composite App
BYOD
1,000,000s (Elements, ZB)
ITComplexity
Monitor what
matters
Advanced
Correlation
100s
1000s
1,000,000s
???

26. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.26
Featuring the Run Time Service Model
Operational Intelligence
HP Business Service Management
Business Service Management
Forrester &
Gartner Leader
Ops Analytics the
next big thing!
Unique RTSM
engine
Patented Analytics:
IT’s crystal ball
Huge Installed
Base
Operations Intelligence
Actionable insight from
advanced analytics
Comprehensive visibility
and monitoring of hybrid IT
Infrastructure Management
●●
Consolidated management,
accelerated root cause analysis
Operations Bridge
End to end composite application
performance management
Application Management

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A unified approach to solving IT Management
problems
Event Triage Log Management
Advanced AnalyticsAdvanced Correlation
Unknown ProblemsKnown Problems
Reactive
Monitoring
Proactive
Monitoring
Operations Intelligence

28. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.28
Comprehensive, actionable insight into all aspects of operations for the New Style of IT
HP Operations Analytics
Application Mobile app NetworkStorage CloudSystem
Scalable Operations Analytics platform
Operational
Events
Performance
Metrics LogsTopology
Visual Analytics Guided Troubleshooting IT Search

29. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.29
HP Operations Analytics provides actionable intelligence
Guided Troubleshooting Visual AnalyticsIT Search
Reduce Escalations
Reduce Downtime
Faster Triage
Visibility to non-Ops
Boost Collaboration
Improve SLAs Faster

30. © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thankyou