As one of the major leisure boating destinations in the UK Lymington Harbour needed an ability to make ‘on the water’ sales using a mobile payment system. The company needed a highly portable electronic mobile point-of-sale system that addressed these issues and selected Harbour POS from Zero-One Data with Handpoint’s fully integrated card payment acceptance solution.

1. THE MOBILE POS PLATFORM
As one of the major leisure boating destinations in the UK Lymington Harbour
needed an ability to make ‘on the water’ sales using a mobile payment system.
The company needed a highly portable electronic mobile point-of-sale system
that addressed these issues and selected Harbour POS from Zero-One Data
Ltd with Handpoint’s fully integrated card payment acceptance solution.
to be used in all weathers and have the
capability to accept card payments.
Lymington Harbour is an independent
port situated in a beautiful Georgian
market town on the southern edge of
the New Forest at the western end of
the Solent. The company prides itself
on providing a friendly welcome to all
harbour guests that enjoy their marine
services, local stakeholders and other
harbour users.
One of the main priorities was that the
new system needed to be highly portable and robust as Lymington harbour
patrols need to be able to make sales
while alongside customer’s boats. The
system also had to be robust enough
“Previously this was achieved with a
hand written ticketing system. The
downside was that the previous system
was labour intensive and provided little
management information. Also, we
could only accept cash and cheques
as payment options for on the water
sales.”
Ryan Willegers, Harbour Master &
Chief Executive at Lymington Harbour.
The key goal for Zero One Data, the
Independent Software Vendor, was to
provide the Harbour Master’s office
with a system to better manage the data
regarding boats utilising moorings,
electric, water and other services provided at the Harbour and to include
integrated card payments acceptance
as part of that overall solution.

2. Zero One Data provide specialist webbased systems and mobile applications
for business use. Most of the software
is provided as ‘software as a service’ meaning the company provides a
complete package including a fully
hosted system without any need for the
customer to install any software.
The solution consists of a small mobile
chip and PIN card reader and a customer relationship management system that sits on an Android tablet.
The payment solution from Handpoint
is integrated with a customised software
application made by Zero One Data
and the two devices communicate over
Bluetooth. The integrated payment
solution is capable of accepting
both chip&PIN and magstripe payments using debit and credit cards.
The software application sitting on
the Android tablet allows for analysis
of customer databases and card transactions information as well as conducting the sales transactions themselves.
“The integration with the software application was relatively simple. The Handpoint payment API for Android was
accessible from handpoint.com. Our
development team downloaded the software development kit (SDK) and started the integration process between the
payment solution and our software application. To finalise the process and test
the solution we ordered a demo-kit on
the website, which contains the card
reader and a test card from Handpoint,
and integrated the payment solution with
our application. The integration process
went pretty smooth. There were some
technical challenges to overcome, most
notably the need for the mobile payment
system to communicate by WiFi with the
main server to ensure that all mobile payment units were updated as sales were
made. To overcome this, WiFi aerials were
installed in strategic locations around the
harbour. In the case of card sales, there is
a need for the card authorisation process
to be conducted in real time. If the WiFi
signal is weak or there is an issue with the
broadband connection, the mobile payment system has the option of communicating via 3G.”
-Steve Goacher, Zero One data

3. Results
+ Ability to accept, track and reconcile
payments
+ The system provides the information
necessary to ensure an auditable collection of revenue and with the collection of email addresses, helps Lymington Harbour to keep in touch with
customers with offers and promotions
+ Accuracy of payment processing –
less susceptible to human error
+ Solution is well suited to the needs of
Harbour Masters – extremely mobile
with a long battery life
“The new system has been well received by customers. The main benefits to them are that repeat transactions can be processed much more
quickly as we already hold their details
on the system, and they can now pay
by card where previously this was not
possible. The system benefits our Harbour Patrol staff because they can now
see at a glance which boats have paid
and where they are moored. Because
the system is fully automated, it also
saves them time when undertaking
their end of shift reconciliations. From
Handpoint
hi@handpoint.com
+ 354 510 3300
www.handpoint.com
a corporate perspective, the main benefit of the new system is that it allows
us to collect much more management
information about our customer’s use
of the harbour which in turn allows us
to make informed strategic decisions.”
-Ryan Willegers, Harbour Master at
About Handpoint
Handpoint is an mPOS platform provider; enabling developers to add
highly secure EMV payments to their
applications. Handpoint is one of the
leaders in the mobile payment acceptance arena. The company and its senior executives pioneered major innovations in the mobile payments market,
including developing Mobile Point-OfSale (MPOS) for the airline industry in
2003 and the world’s first Chip and PIN
mPOS solution for a handheld device
at Manchester United FC’s stadium in
2007. Handpoint works closely with
major payment players including VISA
and MasterCard and its new mPOS is
the world’s first PCI P2PE certified mobile POS payment application.