Top 25 books on customer service that every one must read to understand the importance of customer support and how to create a memorable customer experience.

1. 25 customer service
books you should read
If you want to know the A-Z of customer service, you should not
miss out on these books.
1"

2. Chocolates on the Pillow Aren’t
Enough: Reinventing the Customer
service experience
"It is probably normal for people to assume
that the problems they face are tougher than
those encountered by past generations"
A book about how customers contribute to your
company and how you contribute to them.
2"

3. 24. The Effortless Experience:
Conquering the New Battleground for
Customer Loyalty
"Most customers don't want to be dazzled;
they want an effortless experience.”
A detailed take on how to delight customers,
build customer loyalty and be the effortless
boss.
3"

4. 23. Raise the Bar: An Action-Based
Method for Maximum Customer
Reactions
"All business is about creating the right
reactions in your customers."
A booming restaurant business is the
background for Taffer’s take on gathering
customer satisfaction.
4"

5. 22. Customer service for Dummies
"By listening to your customers and providing
them with the services and products they
really want, you can gain and keep your
share of the market."
Learn the basics of customer satisfaction and
customer happiness; this book is the perfect
beginner to your customer service career.
5"

6. 21. The Nordstrom Way: The Inside
Story of America's #1 Customer Service
Company
"At Nordstrom, we Outservice, not Outsmart"
Nordstrom have set the benchmarks for
customer service, and in this book, Robert
explains how you can do so too.
6"

7. 20. The New Gold Standard: 5 Leadership
Principles for Creating a Legendary
Customer Experience Courtesy of the
Ritz-Carlton Hotel Company
"When a business defies the traditional, when
it 'colors outside the lines', customers often
receive exceptional experiences."
Using 5 important principles, this book takes
you through the journey of making your
customer experience 'legendary'.
7"

8. 19. Building Great Customer Experiences
"Companies will first need to recognize that
ownership of the customer experience
pervades their entire organization."
This book demonstrates how customer
experience has jumped to the top of the priority
list, and what you as a company should do to
keep delivering it.
8"

9. 18. Getting Naked: A Business Fable
about Shedding the Three Fears That
Sabotage Client Loyalty
"What makes naked service worthwhile is that
it puts us in a position to more effectively
help our clients, which of course, is what
providing service is all about."
Does your company have that competitive
edge? If you do not, this book describes the
efforts needed to get there.
9"

10. 17. Exceptional Service, Exceptional
Profit: The Secrets of Building a Five-Star
Customer Service Organization
"The primary threat to a business today is the
perception that all you offer is a replaceable,
interchangeable commodity."
The book explains some otherwise never-to-bedisclosed secrets of building the best customer
service organization.
10"

11. 16. Strategic Customer Service: Managing
the Customer Experience to Increase
Positive Word of Mouth, Build Loyalty, and
Maximize Profits
"Customer service has become too important
to leave to business-as-usual tactical
methods."
The book gives a lot of simple ideas to get your
company's growth to skyrocket in a short
period.
11"

12. 15. Managing the Customer Experience:
Turning customers into advocates
"You need loyal customers, not satisfied
ones.”
Shaun explains the way to turn your customers
into advocates for your product in a simple and
elegant manner.
12"

13. 14. The Starbucks Experience: 5
Principles for Turning Ordinary Into
Extraordinary
"A vision and a plan executed to perfection
are what categorize great businesses."
Joseph takes the Starbucks experience as an
example to explain how customer service is
done.
13"

14. 13. The Amazement Revolution: Seven
Customer Service Strategies to Create an
Amazing Customer (and Employee)
Experience
"Amaze your employees and they'll spread
the amazement."
Shep Hyken sums up some of his theories
under a book, where anybody who upholds
these 7 strategies is almost certain to succeed.
14"

15. 12. Secret Service: Hidden Systems That
Deliver Unforgettable Customer Service
"Customers are willing to pay a premium to
have their needs met and there's no limit to
what they'll spend if their expectations are
consistently exceeded."
Secret Service reveals some interesting and
practical methods to create a consistency in
customer satisfaction and employee retention.
15"

16. 11. Raving Fans: A Revolutionary
Approach To Customer Service
"If your customer's visions and yours do not
meet, ask your customer to take his needs
somewhere else."
Ken explains the customer situation in America
and uses creative techniques to tackle any
customer.
16"

17. 10. Beans: Four Principles for Running
a Business in Good Times or Bad
"You're known by the company you keep."
This book is the journey of a fictional character
called David and how he competes and
triumphs against the Goliaths of this corporate
world.
17"

18. 9. CUSTOMERS FOR LIFE: HOW TO TURN
THAT ONE TIME BUYER INTO A LIFELONG
CUSTOMER
"We have to realize that there is only one way
to differentiate ourselves. And that is through
our people."
They didn't call this the 'Book of the year' for no
reason. Set the guidelines and benchmarks to
achieve phenomenal growth for your
company.g
18"

19. 8. What’s the Secret: To Providing a
World-Class Customer Experience
"When it comes to products, people are
realizing that the cheaper they go, the more it
costs them."
John's method is truly a world-class method that
is proven to help companies bring about an
amazing customer experience.
19"

20. 7. Inspired: How To Create Products
Customers Love
"Once you've decided you have a good
opportunity and your company is well-suited
to pursue it, someone needs to discover what
the solution actually is."
Marty brings fresh perspectives towards
product growth and shows the way for making
stuff your customers love.
20"

21. 6. Be Our Guest: Perfecting the Art of
Customer Service
"There are three features of great service
moments to keep in mind. They are hightouch, high-show, and high-tech."
Kinni makes customer service look like a Sunday
morning walk. It is an unputdownable treasure
trove of information for your business.
21"

22. 5. The Thank You Economy
"The only thing that never changes is human
nature. Given a choice, people will always
spend their money on people they like."
If your customers like you, your coffers will
never dry. This book teaches how to make them
like you. Simple.
22"

23. 4. Customer Loyalty: How to Earn It,
How to Keep It
"Perhaps the biggest reason for the disparity
between satisfaction rating and repeat
purchase is the measurement of satisfaction
itself"
If you're wondering how to actually go about
doing customer service, this bestseller is a great
place to start.
23"

24. 3. Exceptional Service, Exceptional
Profit: The Secrets of Building a Five-Star
Customer Service Organization
"The surest way to escape market
obsolescence is by creating enduring, loyal
and 'human' relationships with customers."
Considering the concept of anticipatory
customer service,. Micah and Leonardo tell you
what the true definition of 'Customer
relationships' is.
24"

25. 2. Customer Satisfaction is Worthless,
Customer Loyalty is Priceless: How to
Make Them Love You, Keep You Coming
Back, and Tell Everyone They Know
"Customer Loyalty is the measure of your
present and future success."
Customer loyalty is indeed priceless. If you read
this book, you can make it effortless too.
25"

26. 1. Delivering Happiness: A Path to Profits,
Passion and Purpose
"I didn't know why. I just knew I needed to
know where my path began. And then just
before reality returned and time started
moving again, I figured it out."
Tony Hsieh explains his mistakes, his learning
and his takeaways from establishing his own
little empire on the internet. And that, is exactly
why this is simply the best customer service
book in the market.
26"