The document discusses lean as a business model and production system. It summarizes that lean is not just about eliminating waste or implementing tools, but developing a "kaizen mindset" through problem solving. The lean journey involves changing culture and behaviors over time, with management supporting continuous improvement by visiting the workplace regularly and giving problems for employees to solve. The ultimate goal is for all employees to think about identifying and eliminating waste in their daily work.
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The Toyota Way
1. Learning from The Toyota
Way
Jeffrey K. Liker
Professor, Industrial and Operations Engineering
The University of Michigan
and Principal, Optiprise, Inc.
BIFMA Leadership Conference
January 31, 2008