1. Henry Manuel Marcelino Jr.
Address: 8022 Tanguile street, San Antonio Village,
Makati city, 1203
Mobile No.: +63-906-550-3587
E-mail Address: hmarcelino01@gmail.com
GENERAL OBJECTIVE
To have a fulfilling career, with exceptional skills and abilities that can compete globally.
To enhance professional expertise with an edge on my future endeavor using essential
and comprehensive abilities in a company with common goals.
Skills:
• Well versed in software packages which includes MS Word, MS PowerPoint, Excel, Microsoft
Publisher, Adobe Acrobat and other internet software
• Excellent Communication skills with good command of the English language both verbal and
written.
• Well – developed leadership, interpersonal and time management abilities.
• Contributes to the development of company policies pertaining to the area/s of focus
• Able to work independently and proactively.
• Demonstrate effective teamwork with precision and versatility on a variety of equipment.
• Able to perform multiple task at the same time.
• Professional Phone etiquette and courteous inquiry response.
• Knowledgeable in Front office operation.
• People-oriented personality.
• Fast-learner and Inquisitive.
• Organize and well balanced work attitude.
• Innovative and Tech-savvy.
• Well-adjusted and adaptable to changed environment

2. WORK EXPERIENCE
Banquet Coordinator Sodexo Singapore Pte. Ltd
(May 2014 – Feb 2016) Perfect One; No. 1 Genting Link # 08-01 Singapore 349518
Sodexo is a world leader in Food and Facilities Management services and has been operating in
Singapore for more than two decades. Its sphere of activity includes management and
consultancy services for industry, commerce, government, venues, educational establishments,
defence forces, remote on and off shore operations including construction and oil/gas industry,
and healthcare organizations throughout the region.
Responsibilities:
• Maintain a commitment to customer service and guest satisfaction. Perform all guest
contact activities such as serving food and beverage, answering guest questions in a
cordial, efficient and professional manner.
• Assist in food, beverage, equipment, meeting supplies, glass and silverware inventories
on a pre-determined basis.
• Organizing equipments for a function as well as cleaning, maintaining and looking after
equipments duing and after functions.
• Making sure dietary requirements are acknowledge beforehand for health safety and risks
(allergens and vegans)
• Product knowledge and Identify specific items to give accurate information.
• Smooth flow of food and beverage requirement for a specific event, with variety of
options to choose from.
• Performing last minute events professionally and maintains service quality.
• Able to adapt to sudden change in location, theme, menu and other concerns required by
the client.
• Innovate and execute ideas for event themes based on resources to please clients visually.

3. Customer Service Executive Demarco Singapore Pte. Ltd
(March 2013) Blk 9005 Tampines Street 93 #04-254 Singapore 528839
Company was incorporated in Singapore on 12 August 2005 as a private limited company under
the name "Travelite Holding Pte. Ltd.", which subsequently changed its name to "Travelite
Holdings Pte. Ltd." on 21 February 2006.
Company’s distribution channel consists of departmental stores, our chain of specialty stores,
third party retail outlets, gift redemption and corporate gift programmes, mainly in Singapore
and Malaysia; and wholesale distribution to third party distributors in countries such as Brunei,
Cambodia, Egypt, Indonesia, the Philippines, the PRC, Thailand, UAE and Vietnam.
Responsibilities:
• Answer customer’s enquiries using the standard guidelines.
• Takes ownership of complaint and queries of the customers and proactively following
through to resolution.
• Escalates queries to supervisor if appropriate.
• Communicate issues to Superior when needed.
• Conveys positively to the team members and support the decisions made by customer
service management.
• Identifying and escalating consistent or recurring problems
• Promote products and persuade potential customers
• Informative and Strategic Marketing.
• Maintaining high condition/quality of products.
Customer Service Representative Butterfly Park & Insect Kingdom
(March 2012 – 2013) 51 Imbiah Road, Sentosa Island, Singapore 099702
Sentosa, Asia’s Favourite Playground, is home to an exciting array of themed attractions, award-
winning spa retreats, lush rainforests, golden sandy beaches, resort accommodations, world-
renowned golf courses, a deep-water yachting marina and luxurious residences. Spread over 500
hectares, the vibrant island resort is ideal for both business and leisure.

4. Responsibilities:
• Provides front-line guest service and conduct tours at the Attractions.
• Ensure that the Attractions are in tip-top condition by performing daily operational
checks.
• Performs daily admission operations and provide quality guest services to guests.
• Other responsibilities include cashiering, group arrival processing and general
administrative support. Safeguard all revenue collection.
• On top information on related news and discoveries with products.
• Familiar in all locations, directory assistance for tourists and necessary information.
Management Trainee Sodexo Singapore Pte. Ltd.
(November 2010 -2011) Perfect One; No. 1 Genting Link # 08-01 Singapore 349518
Sodexo is a world leader in Food and Facilities Management services and has been operating in
Singapore for more than two decades. Its sphere of activity includes management and
consultancy services for industry, commerce, government, venues, educational establishments,
defence forces, remote on and off shore operations including construction and oil/gas industry,
and healthcare organizations throughout the region.
Responsibilities:
• Plan staff weekly shift schedule.
• Responsible for the daily restaurant’s opening and closing, as well as the organization’s
cash handling procedure.
• Maintain the smooth flow of service delivery as well as decision making pertaining to
service recovery.
• Any ad-hoc duties/ event as assigned.

5. • Event execution and service provider.
EDUCATIONAL ATTAINMENT
College Bulacan State University
Guinhawa Town, Malolos City
Course Bachelor of Science in Hotel and Restaurant Management
EXTRA-CURICULAR ACTIVITIES
President, Council of Hotel and Restaurant Management Student (C.H.A.R.M.S)
S.Y. 2008-2009
TRAINING
Dusit Thani Manila Trainee (Certificate of Completion)
Ayala, Makati Metro Manila
October 19, 2009 – December 31, 2009
SEMINARS ATTENDED
Introduction to Global Communications
Global Communications and Management Academy, Makati City
January 16, 2010
Personality Development
Bulacan State University Hostel, City of Malolos, Bulacan
August 20, 2009
Table Setting, Wine Service, Table Side Preparation and Housekeeping
Currimao Green Nipa Resort Corporation, Currimao, Ilocos Norte
February 16, 2009
Bar Exposure Tour

6. T.G.I. Friday’s Robinson’s Place Manila
February 26, 2008
Special Korean and French Cuisine Class
Heny Sison Culinary School
February 26, 2008
Front Office Operations and Housekeeping Operations with Bed Making
Traders Hotel
February 26, 2008
Orientation on Hospitality Industry, Table Setting & Food Preparation
Venus Parkview Hotel, Baguio City
February 12, 2007
PERSONAL INFORMATION
Date of Birth: : April 1, 1990
Place of Birth : Agnaya, Plaridel, Bulacan
Status : Single
Citizenship : Filipino
Person to be Contacted in Case of Emergency: Vince Vicencio/+63-9777085185
CHARACTER REFERENCE
Jayson Santiago Magat
Butterfly Park & Insect Kingdom
(62750046)
Madigal Bin Dumawel
Sodexo Singapore Pte. Ltd.
(83890287/96729866)