1. Hizaan Mohamed Jabir
79/6G Hathbodiya Road Kalubowila Dehiwala Sri lanka 10350
Mobile phone number – +94767676978 | hizaan@hotmail.com.au
Shift Supervisor
The shiftsupervisoris responsibleforachievingthe desired end result ofhis/hercompany’sproductionprocesses.They carry
out their dutiesdiligently,givingdirectionstoworkers onbest waysto perform their tasks. They usuallyparticipateinwork
activitieswith workers, leadingbydemonstration,andshowingthem how to do the job effectively.A supervisorunderstands
the power of team work, and will delegate tasks andresponsibilitiestoteam members intheir areas of strength to enable
them put in their best, contributingtothe successful accomplishmentofproductiontasks.
Experience
Shiftsupervisor/Shiftmanager
McDonalds Cheltenham Victoria Australia 2013/12/10 – 2015/11/2
Shift supervisor duties (are not limited)
 Completes pre, during and post shift checklists to plan and organize a smooth operation with excellent
QS&C, whilst achieving secondary responsibilities.
 Follows the people positioning guide and organizes and directs crew members on all stations to ensure
a smooth and efficient operation.
 Helps to refine operational abilities of crew members, by use of ‘on the job training’ techniques and by
corrective coaching.
 Actively engages and motivates staff day to day through the use of basic people practices, reward and
recognition.
 Handles customer complaints efficiently, politely and professionally.
 Supports the Training Manager in the delivery of the store training grade.
 Is responsible for and understands the importance of adhering to all Food Safety
and Health and Safety policies and regulations.
 Can recognize the visual characteristics of good quality products and takes action to achieve and maintain
gold standard product at all times.
 Ensures all products and menu items are available at all times.
 Performs basic paperwork, enters daily waste/e-meals and inventory, completes cashing up/banking,
checks hunter records, closes and opens the system.
 Attends and actively participates in manager’s meetings, putting forward ideas and contributing to the
ongoing improvement and success of the restaurant.
 Takes responsibility for set goal areas, usually in line with ROIP and works diligently to improve their area,
providing updates and feedback at manager’s meetings.
 Understands the basics of the stores Profit and Loss, and works with the Business Manager and
management team to meet set targets such as Labor, M&R expenditure and Utilities.

2. McDonalds Cheltenham Victoria Australia 2011/3 – 2013/11/23
2011 – 2013 (2 years 10 months)
Crew member duties front counter
 Received customers pleasantly, take their orders, transmitted to kitchen staff, served, and prepared bills.
 Adhered to the quality and work standards of the chain.
 Maintained cleanliness in the work stations.
 Assisted the other staff members in taking orders.
 Analyzed customer complaints and feedback for constant improvements.
 Receive supplies and ensure that they are stored properly.
 Rotate stored food items to ensure freshness.
 Assemble meals on a tray and offer the tray to the customers eating in.
 Ensure that order and food preparation counters are clean at all times.
 Take orders by punching them into the POS database and repeat orders to ensure accuracy.
 Inform customers of any special or new deals that the company has introduced.
 Handle preparation of fountain drinks, shakes and ice creams
 Ensure that condiments such as sauces and napkins are added to the packaged food items
 Ensure attractiveness in displaying all food items in conformity with quality standard.
Crew member duties as Chef kitchen area manager
 Maintain sanitation, health, and safety standards in work areas.
 Clean food preparation areas, cooking surfaces, and utensils.
 Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
 Verify that prepared food meets requirements for quality and quantity.
 Wash, cut, and prepare foods designated for cooking.
 Measure ingredients required for specific food items being prepared.
 Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
 Schedule activities and equipment use with managers, using information about daily menus to help coordinate
cooking times.
 Manage food inventory and stocking.
 Ensure quality and portion of the order before delivery to customers.
Mc Café barista (Team leader) Café Coordinator
 Greet customers as they arrive, ask for their coffee preferences and take orders.
 Interview customers to determine just how they prefer their coffee i.e. light or strong.
 Initiate and indulge in dialogue with customers as part of customer services.
 Provide limited information to customers on how the coffee is prepared.
 Prepare coffee in front of the customers and take any input in a positive manner.
 Provide customers information about deals and new food and beverage items.
 Serve hot coffee quickly and efficiently.
 Replace coffee that may have been served cold or is not liked by customers.
 Take orders for muffins, biscotti or bagels.
 Ensure the cleanliness and sanitation of the work area.
 Make sure that all coffee blends are available at all times.
 Prepare trays with coffee mugs and side orders.
 Sells and serves baked goods and miscellaneous food items to customers.
 Maintains efficient, friendly service standards.
Café Operations
• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, take out trash, etc.
• Assists in the distribution of weekly shipments.

3. General Certificateof Education (Ordinary Level) Examination, Sri lanka (2006)
SUBJECT GRADE
 ISLAM C
 TAMIL LANGUAGE S
 ENGLISH S
 MATHEMATICS B
 SCIENCE S
 SOCIAL STUDIES&HISTORY S
 TAMIL LITERATURE S
 ART W
 GEOGRAPHY S
 BUSINESS & ACCT.STUDIES S
General Certificateof Education (Advanced Level) Examination, Sri lanka (2009)
SUBJECT GRADE
 General English S
Australian education
 Certificate III in Spoken and Written English (Holmesglen Institute of Tafe Moorabbin Victoria) year
2010
 Certificate III in General Education for Adults (Holmesglen Institute of Tafe Moorabbin Victoria) year
2011
 Certificate III in Engineering-Electrical/Electronic Trade (Holmesglen Institute of Tafe Moorabbin
Victoria) year 2011 (need to finish 1 subject)
 Advanced Diploma of Electronic and Communications Engineering (ChisholmInstitute Dandenong
Victoria) year 2014 (need to finish 3 subject)
 SMX McDonalds Trade Course (Shift Management Excellence)