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Improve productivity, focus on flow - Remove the RED bricks

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Do you want to improve end-to-end feature lead-time? It is not a question of working harder. It is a question of first removing the feature wait time, the red bricks.  
 
If you would build an end-to-end timeline for your features using red, yellow and green LEGO bricks. Where:
• Red = Non value adding waiting time
• Yellow = Non value adding activates required due to how work is organized
• Green = Value adding activities of real customer value
How would your feature end-to-end timeline look like? In most cases, you will have less than 20% green and yellow bricks and more the 80% red bricks.
 
In this session, you will be learn how flow efficiency can be drastically improved in a concrete example.
 
You will see how a Swedish Breast Cancer Clinic drastically improved flow efficiency and reduced patient wait time by focusing on removing the red and yellow bricks.
 
We will take a close look at the three laws that define the performance of all processes:
• Little’s Law
• Law of bottlenecks
• Law of variation
 
By understanding how the three laws governs the performance of your processes, we can look at ways to improve your flow efficiency.
 
When time is gone, it is gone. Time to start removing the red and yellow bricks

Publicado en: Empresariales
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Improve productivity, focus on flow - Remove the RED bricks

  1. 1. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  2. 2. I’m so efficient Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  3. 3. Good work! Keep it up. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  4. 4. Everyone is busy but we seem to be very slow getting things to our customers! How are we doing? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  5. 5. Håkan Forss Agile Coach @hakanforss Flow Sensei / The Plumber International Speaker Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  6. 6. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  7. 7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  8. 8. I’m a huge LEGO fan! DISCLAIMER LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  9. 9. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  10. 10. © King.com Ltd 2015 – Commercially confidential We make great games About King Page 10
  11. 11. © King.com Ltd 2015 – Commercially confidential Page 11 Some stats and facts 1.000.000.000.000 463 million monthly active users around the world (Q1 2016) Approximately 1.4 billion average daily game plays across our games (Q3 2015) More than 1 trillion levels played! 3 games in the top 15 grossing games on the Apple App Store and on Google Play in the US in Q1 2016 About King
  12. 12. © King.com Ltd 2015 – Commercially confidential We make great games About King Page 12 2000Employees (approx. Q1 2016) King has offices and studios in Stockholm, London, Barcelona, Bucharest, Malmo, Berlin, Singapore, Seattle, San Francisco, Malta, Tokyo, Seoul and Shanghai.
  13. 13. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  14. 14. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  15. 15. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  16. 16. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  17. 17. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  18. 18. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  19. 19. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  20. 20. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  21. 21. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  22. 22. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  23. 23. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  24. 24. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  25. 25. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  26. 26. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  27. 27. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  28. 28. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  29. 29. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  30. 30. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  31. 31. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  32. 32. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  33. 33. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  34. 34. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  35. 35. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  36. 36. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  37. 37. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  38. 38. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand
  39. 39. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  40. 40. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  41. 41. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  42. 42. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  43. 43. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  44. 44. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand
  45. 45. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  46. 46. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  47. 47. > 1000 hours < 60 hours Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  48. 48. A Question of focus Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  49. 49. Strategy to increase utilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  50. 50. Strategy to fulfill needs a.s.a.p. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  51. 51. Niklas Modig Stockholm School of Economics @LeanOnMyself Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  52. 52. Strategytoincreaseutilization Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  53. 53. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  54. 54. Strategy to fulfill needs a.s.a.p. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  55. 55. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  56. 56. Low utilization Short lead-times Low Work-In-Process Small batches Focus on customer value Little waiting for flow unit Fast to respond to change High utilization Long lead-times High Work-In-Process Large batches Focus on unit cost Lots of waiting for flow unit Slow to respond to change Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  57. 57. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  58. 58. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  59. 59. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  60. 60. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  61. 61. Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  62. 62. Which process is most expensive? ≥ Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  63. 63. Flow efficiency Touch time Total lead-time Flow efficiency = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  64. 64. Flow efficiency Green + Yellow Green + Yellow + Red Flow efficiency = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  65. 65. Flow efficiency in numbers Usually 1-5% value added of total lead-time 20% value added is a high number Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  66. 66. How many and bricks do you have? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  67. 67. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  68. 68. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  69. 69. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  70. 70. How to improve Flow Efficiency? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  71. 71. Start with the bricks Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  72. 72. Non value adding bricks: Wait time Waiting in a queue Waiting for a decision Waiting on dependency Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  73. 73. Then take on the bricks Non value adding: Wait time Non value adding: Required waste Value adding: Actual demand Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  74. 74. Non value adding bricks: Required waste Over processing Backlog maintenance Reporting and status meetings Rework due to Defects Handovers Long lead-times Lack of understanding the requirements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  75. 75. Yes!! But how? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  76. 76. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  77. 77. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  78. 78. We need to Shift our focus Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  79. 79. From local awareness… Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  80. 80. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  81. 81. ..to global awareness Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  82. 82. Create a shared and visual understanding of End-To-End flow Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  83. 83. We need to Shift our focus Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  84. 84. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  85. 85. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  86. 86. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  87. 87. Blockers and Impediments are like Gold and Gems for improving flow in your process Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  88. 88. The three ”laws” Little’s Law Law of bottlenecks Law of variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  89. 89. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  90. 90. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  91. 91. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  92. 92. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  93. 93. Little’s Law Work-in-Process Throughput Lead Time = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  94. 94. Little’s Law 12 12 / min 1 min = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  95. 95. Little’s Law 6 12 / min 0.5 min = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  96. 96. Little’s Law 24 12 / min 2 min = Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  97. 97. ABC ABC ABC AAA BBB CCC Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  98. 98. ABC ABC ABC AAA BBB CCC Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  99. 99. ABC ABC ABC AAA BBB CCC Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  100. 100. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Inspired by Mårten Pehrson Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  101. 101. Time Capability 100% Lower planned utilization Inspired by Mårten Pehrson Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  102. 102. Lead-time Insurance Time Capability 100% Utilization planed at 70% Acts as an insurance policy for shorter lead-time Inspired by Mårten Pehrson Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  103. 103. Options Time Capability 100% Utilization planed at 70% Creates option to do the important things when you need it Inspired by Mårten Pehrson Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  104. 104. Time Capability 100% Utilization planed at 70% Creates the time for increasing capability Inspired by Mårten Pehrson Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  105. 105. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Inspired by Mårten Pehrson Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  106. 106. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  107. 107. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  108. 108. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  109. 109. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  110. 110. Lowering the water level uncovers process improvement opportunities Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  111. 111. Lower Work-In-Process Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  112. 112. The three ”laws” Little’s Law Law of bottlenecks Law of variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  113. 113. Law of Bottlenecks Every process has one Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  114. 114. Capacity = 6 Capacity = 4 Capacity = 6 Throughput = 4 You can’t go faster than your bottleneck Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  115. 115. Equal too or greater capacity in front You can go as fast as your bottleneck You can’t go faster than your bottleneck Capacity => 4 Capacity = 4 Capacity > 4 Throughput = 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  116. 116. Full use of a higher capacity in front of the bottleneck will make lead-time go up You can’t go faster than your bottleneck Capacity = 6 Capacity = 4 Capacity > 4 Throughput = 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  117. 117. Equal to or greater capacity after You can go as fast as your bottleneck You can’t go faster than your bottleneck Capacity => 4 Capacity = 4 Capacity >= 4 Throughput = 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  118. 118. Higher capacity after the bottleneck will not improve throughput over time You can’t go faster than your bottleneck Capacity => 4 Capacity = 4 Capacity >= 4 Throughput = 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  119. 119. Process stage without WIP Limits Demand Stage 1 Stage 2 Stage 3 WIP Limit WIP Limit Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  120. 120. Process stages without WIP Limits Demand Stage 1 Stage 2 Stage 3 WIP Limit WIP Limit Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  121. 121. Demand Stage 1 Stage 2 Stage 3 WIP Limit WIP Limit Process stages without WIP Limits Nobackpressure Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  122. 122. Demand Stage 1 Stage 2 Stage 3 WIP Limit WIP Limit Stage 2 Set WIP Limits on every process stage! Backpressure WIP Limit Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  123. 123. Setting first WIP Limits Low Organizational friction High Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  124. 124. Adjust WIP 20-30% Identify the problems Resolve the problems Stabilize processRepeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  125. 125. The three ”laws” Little’s Law Law of bottlenecks Law of variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  126. 126. Low variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  127. 127. High variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  128. 128. Low variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  129. 129. High variation Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  130. 130. Common sources of variation Large batches Ad-hoc processes Swarming on work Load balancing processes Uneven arrival rate of work Uneven work duration Uneven availability of capacity Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  131. 131. Reduce unnecessary process variation Use a mixed feature portfolio Remove iterations, or reduce length Avoid Ad-hoc processes Swarming on work Loadbalancing processes Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  132. 132. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Absorbs unwanted variation Inspired by Mårten Pehrson Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  133. 133. “A bad system will beat a good person every time.” W. Edwards Deming Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  134. 134. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  135. 135. Q & AHåkan Forss Mail: hakan.forss@king.se Twitter: @hakanforss Blog: http://hakanforss.wordpress.com Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

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